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Online services

for retailers and generators

form Retailer and generator portal If you're a retailer or generator use this portal for specific transactions and updates related to your customers. This includes services such changes to customer details, metering requests or creating service orders for us to complete. Read more
Plug Above standard supply disconnections You want a permanent or temporary disconnection above a standard supply. Read more
Distribution Distribution isolation (LV/HV) You are doing work that requires part of the Western Power electricity distribution network (0 – 33,000 volts) to be isolated. Read more
Disconnections Temporary transmission network isolation You are doing work that requires part of the Western Power electricity transmission network (33,000-330,000 volts) to be isolated Read more
Application Technical training and authorisation Want to build your skills as an electrical contractor? See all our technical training courses on electrical safety and working with Western Power equipment. Read more
learning Licensing & training Professionals can find information relating to licensing & training offered by Western Power training services. Read more
plug Transmission loads and large generators For all transmission loads and generator connections in excess of 1MVA. Read more
truck Working near transmission and communication assets Get access to specific network data for your job risk assessment/safe work method statement, or find out what your options are for works within the danger zone. Read more
connector Inverter system greater than 150kVA to 999kVA You want to connect an embedded generation system (such as solar panels) greater than 150kVA to 999kVA. Read more
application Generator performance standards You want to find out about the standards for new transmission connected generating systems. Read more



Manuals, guides and standards

for retailers and generators

Name Type Download
Generator Commissioning Tests guidelines Guideline downloadXLS
Generator compliance monitoring program requirements Guideline downloadPDF
Guidelines for acceptable use of ICT systems Guideline downloadPDF
HV substation feeder exit circuits isolation policy Standard downloadPDF
Earthing Standards Standard downloadPDF
Network access billing Guideline  
Retailer connections Guideline  
Metering code Standard  
Build Pack Standard  
Generator Performance Standards Standard