Western Power collects personal information through its Resources & Education pages (including access to publications, technical documents, educational materials, subscriptions and enquiries) to provide information, respond to requests and support engagement with our stakeholders and community.
What we collect
We may collect:
- Your name and contact details (such as email address and telephone number)
- Information about your organisation or role (where relevant to accessing materials or making enquiries)
- Details about your enquiry or request for information
- Records of downloads, subscriptions or interactions with resources (where applicable)
- Any information you provide when requesting materials, updates or further assistance
- Any additional information you choose to provide
Western Power collects this information directly from you when you request information, subscribe to updates, or contact us through these pages.
Why we collect your information
We collect, use and handle your personal information to:
- Provide access to resources, educational content and technical documentation
- Respond to and manage enquiries and information requests
- Support engagement with customers, industry participants and the community
- Provide updates, publications or information you have requested or subscribed to
- Maintain records of interactions and information provided
- Improve our resources, education materials and user experience
- Meet legal, regulatory and governance obligations
How we may use and share your information
Western Power may use and disclose your personal information:
- Internally, to relevant business areas responsible for content, technical documentation and stakeholder engagement
- To contractors and service providers supporting website operations, content management or communications
- To industry participants or accredited service providers where relevant to technical information requests
- To government agencies, regulators or oversight bodies where required or authorised by law
We only share personal information where it is necessary for these purposes and in accordance with applicable laws.
Providing information
Providing your personal information is generally optional. However, if you choose not to provide certain information, we may be unable to respond to your enquiry, provide requested materials or deliver updates.
How we protect your information
We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
Consent – Sensitive Personal Information
If you choose to provide sensitive personal information as part of an enquiry or interaction, you consent to its collection, use and disclosure in accordance with this notice and Western Power’s Privacy Policy.
Further information
For more information about how Western Power manages personal information, including how to access or correct your information or make a privacy complaint, please refer to our Privacy Policy.