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Disability currently affects one third of the Western Australian population. We believe that by helping to create an accessible and inclusive community, we can reduce the impact of disability. People with disabilities, their families and carers have the same rights as other community members to access our services, information and facilities. These rights are enshrined in both State and Commonwealth legislation, which make it unlawful to discriminate against a person with a disability.

Through our Disability Access and Inclusion Plan 2016 - 2020 we are systematically identifying and overcoming barriers that restrict access to our:

  • Services
  • Buildings
  • Access to information
  • Complaint mechanisms
  • Public consultations
  • Employment opportunities

The plan was developed via consultation with our staff, customers, disability service agencies and the broader community. It is available in alternative formats on request, such as large print, electronic format (disk or emailed), audio or Braille.

A team from across Western Power oversee implementation of the plan and report on our progress via our Annual Report and to the Disability Services Commission each year.  


We aim to provide all our information in a format that is easy to read and understand. To request information in an alternative format, such as hard copy, large print, languages other than English, audio format (CD or cassette) or Braille, please contact us on 13 10 87, National Relay Service 1800 13 13 51, TIS 13 14 50 or submit an online enquiry to our Customer Experience Centre.

Contractor requirements

The Disability Services Act requires Western Power’s Disability Access and Inclusion Plan (DAIP) to be implemented by our contractors as well as our staff.

Where contractors provide a service to the public on Western Power’s behalf, these services are to be provided in a manner consistent with our DAIP.

Contractors will not necessarily be involved in implementing every strategy outlined in the DAIP; the focus is upon broadly supporting its six desired outcomes (listed at the top of this page).

Contractors submit a one-page Contractor Report to us by 30 May each year indicating which DAIP outcomes they have progressed and a brief summary of their activities.

Help us improve accessibility

We welcome your feedback. If you would like to comment on our Disability Access and Inclusion Plan, make a suggestion to improve access, or comment on one of our initiatives, please contact us:                                        

Phone: 13 10 87 (Please ask for the Disability Access and Inclusion Plan Coordinator) 

TTY:   1800 13 13 51 

TIS:   13 14 50

Fax:   (08) 9225 2660 

Access and Inclusion Officer
Western Power Customer Experience Centre
GPO Box L921
Perth WA 6842