If I cancel my service request am I entitled to a refund?
A refund can be requested if you have not received a service and adequate notice is provided.
Please contact Western Power on 131087 or email within 3 business days of the service request submission.
Charges will apply if:
- the crew arrives to find the site is not ready for scheduled work within 15 mins of arriving;
- crew attendance is no longer required once on site; or
- A minimum of 24 hours’ notice (before the appointment / visit) is not provided.
Refund requests are considered on a case by case basis.