Advanced meters - energisation
How to re-energise your advanced meter
Advanced meters may be remotely disconnected from the network via communication using the AMI network. This is usually done when a property is vacant and no longer linked to an active electricity account.
The first step in reconnection is to approach a retailer to set up an account for the property, or to ensure any payment issues are resolved. The retailer will then instruct us to “arm” the meter for reconnection.
The following instructions show you how to check if the meter is armed and ready to reconnect and will take you through the process of reconnecting your electricity.
When the meter is de-energised the display will indicate “disconnected” at the bottom of the screen.
When the meter is armed and ready to be energised the screen will display a rolling message 'Press button 2 to connect' in values section.
To energise the meter press and hold button 2.
The display will show a count down ‘Con3’, ’Con2’, ’Con1’ while you hold the button, then you will hear a loud click as the meter becomes energised.
You can release the button after you’ve heard the click.
When energised, the meter will display 'connected' at bottom of the screen.
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How to re-energise your advanced meter
Advanced meters may be remotely disconnected from the network via communication using the AMI network. This is usually done when a property is vacant and no longer linked to an active electricity account.
The first step in reconnection is to approach a retailer to set up an account for the property, or to ensure any payment issues are resolved. The retailer will then instruct us to “arm” the meter for reconnection.
The following instructions show you how to check if the meter is armed and ready to reconnect and will take you through the process of reconnecting your electricity.
When the meter is de-energised the display will indicate 'Breaker Open'.
The current state of the breaker is displayed as either 'Breaker Open' or 'Breaker Closed'.
When the meter is armed and ready to be energised the screen will display a rolling message 'Press button 2 to connect'.
To energise the meter you need to press and hold button 2.
The display will show a count down ‘Con3’, ’Con2’, ’Con1’ then ‘Boost 3’, ’Boost 2’, ’Boost 1’ while you hold the button, then you'll hear a loud click as the meter becomes energised.
You can release the button when you’ve heard the click.
When energised the meter will display 'Breaker Closed'.
Advanced meters - availability and installation
An advanced meter is a digital meter with a communication device installed. Advanced meters can automatically and remotely read electricity flows and provide early detection of connection faults and supply issues.
Advanced meters are commonly used internationally and in other states of Australia as part of the advancements being made to electricity networks. They also enable early detection of faults and supply issues, providing an extra layer of safety. Our advanced metering program will bring us in line with other energy networks in Australia and around the world.
Advanced meters enable emerging products, services and technologies that provide electricity consumer benefits such as owning electric vehicles, more flexible plans and options, and the ability for you to track electricity being sent back across the grid.
A Network Interface Card (NIC), also referred to as a network interface controller or network cards, is the communication device inside an advanced meter.
The NIC enables the meter to connect to a wireless network with other systems that record and send information about your electricity usage back to Synergy for billing. Learn more about how advanced meters work.
Advanced meters will continue to be read manually by our meter readers until the associated communications system is activated.
Your new meter has a communication device installed that enables communication between the meter and Western Power’s systems. This allows us to read meters automatically and remotely, as well as detect faults and supply issues.
Not all digital meters can yet communicate with Western Power's systems. Our new meters are more advanced and are required to wirelessly communicate energy usage and electricity flows.
Your meter may be replaced by Western Power if your retailer requests a new meter at your property (e.g. to support a product or service ordered from your retailer). If you wish to explore this option, please visit your retailer's website.
Our supporting network and systems are now in place in the Perth metro, Geraldton, Kalgoorlie, Bunbury and Albany regions where most advanced meters are communicating with our metering systems. Work in other areas has commenced and will continue over the next few years.
We replace meters to ensure the network - and your electricity supply - are safe and reliable and so you can be confident that your electricity usage and generation is being measured accurately. Advanced meters provide Western Power with greater granularity on power quality data which helps us better manage and operate the network safer and reliable.
There’s no charge for meters installed in new homes or if we’re replacing your old meter for maintenance purposes.
If you have requested a metering service from your retailer (e.g. to change your tariff or install solar panels) a charge may apply.
If your home is scheduled to have an advanced meter installed, we will be in touch beforehand to let you know when we will be arriving.
While we install the meter, we will need to turn off your power for around half an hour to make sure the installation happens safely.
Advanced meters will be installed in all new homes being built. In established homes, where a meter has reached the end of its useful life an advanced meter will be installed. They will also be installed if a retailer requests one to support a new product or service.
Western Power is working towards providing communication coverage across the electricity network.
Advanced meters record electricity flows and communicate the information back to Western Power using a combination of low-level radio-frequency and cellular communications technology. Western Power’s advanced metering infrastructure predominately uses radio frequency supported by 4G technology.
No. You don't need an internet connection or WiFi for your advanced meter to work.
If we're replacing your meter, we'll let you know beforehand when we're coming. We'll need to turn off your power, but it shouldn't be off for more than 30 minutes. If you're home we'll let you know before we start, otherwise we'll leave a card to let you know we've been past. Once we've replaced the meter, we'll test it to make sure everything is in working order and if we do come across a fault (which doesn’t happen very often), we’ll look into it further.
If your meter and switchboard are accessible, you don't need to be home for the installation, however, please make sure there is clear and safe access. If we're unable to access the meter and switchboard because of a locked gate, an unrestrained pet or because the meter and/or switchboard are inside, we'll leave a card in your letterbox with instructions.
We'll need to turn off your electricity supply for approximately 20 to 30 minutes to safely replace your existing electricity meter. If you're home while our team member is working, we'll let you know before switching your power off. If you're not available, we'll carry out the work and leave a card to let you know the job has been completed.
We understand it is difficult to be without power so whenever it is safe to do so, we perform our maintenance on a ‘live network’. However, on this occasion, we can only safely carry out this work with the power supply turned off.
Once the electricity meter has been replaced we'll undertake tests to ensure your electricity service is in safe and reliable working order. If a fault is detected with our service, it will be assessed and repaired accordingly.
In a small number of cases we detect faults related to the wiring on the customer side of the meter. If this happens, we are required by law and for safety reasons to turn off and disconnect the meter. If this occurs, you will need to engage a licensed electrical contractor to locate and repair the fault before the electricity supply can be restored.
All authorised Western Power staff and contractors carry formal identification provided by Western Power. You can ask to see the identification at any time.
To keep up to date with technology advances, all newly installed meters will be advanced meters.
There is no option to opt out of having an advanced meter installed, however, if you become a self-read customer, you can request to have the communications device removed from your meter*.
*The only exceptions to the above being:
- customers with dogs, preventing us from accessing the meter
- customers that have had previous safety incidents with Western Power personnel
- customers with DER products such as solar, electric vehicles, and batteries.
To become a self-read customer, please contact your electricity retailer.
Once we remove the communications device, the meter can't be read remotely, and we'll need to visit your property to read the meter. If we can't access your meter to read it, you'll receive an estimated bill. Should the electricity supply be disconnected, reconnections will take longer as they can't be done remotely and need one of our technicians to attend. Your home also won't have the extra layer of safety that an advanced meter provides by being able to detect faults on the service connection to your property.
No charge currently applies.
However there may be a future charge for us to manually read the meter. If a future charge is applied, we'll let you know in advance and what your options are.
Once we receive your request we'll visit your property within 5 working days in the Perth metro area, and 10 days in regional areas, to remove the communications card from the meter. You don't need to be home, and you won't lose power, but please ensure we have clear access to your meter box.
We'll place a green ‘Communications Device Removed’ sticker on the meter showing the date the device was removed and leave a Meter Service Work card.
Contact your retailer to opt back in to having a communications capable meter.
Contact your retailer for information about costs to re-install the communications device.
Call Western Power on 13 10 87, from 7am to 5pm, Monday to Friday.
Advanced meters - communications equipment
Advanced meters send electricity usage information to Western Power using communications equipment, also known as 'access points' which are installed mainly on existing power poles and streetlights.
Yes, in areas that have suitable above ground power or metal streetlight poles. In some areas we may need to erect a new pole.
Any new poles will be placed on the road verge. They are 6.5 metres high and metal, similar to a streetlight pole.
We consider a range of factors when selecting a pole location. They include safety, technical performance, environmental impact (e.g. choosing a location where minimal clearing is required) and impact on surrounding residents and businesses.
We send a letter and feedback form to surrounding landowners and occupiers, the Local Government, and the local Member of Parliament to invite feedback on the planned location. The comments provided via the feedback form are part of our consideration for the final location of the pole.
These poles are considered essential to operate the network, so we are exempt from requiring a Development Approval under the Electricity Corporations Act 2005 Section 60(3)(b). However, we'll be liaising with all Local Governments and consideration will be made to the relevant Local Planning Scheme.
Advanced meters - connections, billing and data
Please contact your retailer for billing information.
Please contact your retailer for billing or tariff information.
All electricity meters used in Australia are factory tested in line with strict government standards to ensure that the meter accurately measures electricity consumption. If you have concerns about your electricity bill please contact your retailer.
All digital meters use a small amount of energy to function but this is not registered or displayed by the meter, and so you won’t be charged for it. The meter only shows what your household consumes and does not include any energy required to power the meter.
Advanced meters record your energy usage in 30 minute intervals. Western Power groups readings and provides it to your retailer once a day.
Advanced meters cannot capture your personal information such as name and address data or transfer it across the network. The only information an advanced meter sends is related to your energy usage and this data is encrypted to a very high standard. The data Western Power receives from AMI meters is only provided to those with rights to access the data such as the consumer and the consumer’s electricity retailer.
Western Power has put in place significant measures to ensure information remains safe and secure and is not accessed by unauthorised parties.
Your retailer will notify you to push a button on your meter to return electricity to your property.
Access your meter box if it's safe to do so. Push and hold the right hand button on your meter for a few seconds until you hear a click. You'll see the word 'connected' on the display on your meter.
We don't have any way to determine if it is safe to bring power back to your property. You should make sure that you check for unsafe situations (like a stove switched on) before turning on your main switch or pressing the button on your advanced meter to restore power.
Make sure your main switch is on. If it is on then check your RCD (residual current device) switch.
If your meter box is locked you will need to talk to your building manager or strata company to obtain access.
Contact your strata company to get access to the meter box.
Advanced meters - safety, privacy and security
A common but untrue claim about advanced meters is that they can cause health problems.
There are claims that electromagnetic fields emitted by advanced meters can cause electromagnetic hypersensitivity (EMS) or other health issues like insomnia, anxiety and even cancer.
These claims are unfounded.
Current scientific research shows there are no adverse health effects from low exposure electromagnetic fields, which are emitted by everything from your mobile phone, your computer and your wi-fi. EMS is not recognised as a medical syndrome by world health authorities.
Advanced meters emit an even lower frequency than mobile phones, broadcast towers, microwaves, garage door openers and wi-fi, making it even less probable that they’ll have any effect on health.
An independent study completed by Total Radiation Solutions compared the percentage of the ARPANSA General Public Limit for radiofrequency emitted by advanced meters and household items:
- Advanced meter inside – 0.011%
- Wireless modem – 0.05%
- Cordless phone – 0.17%
- Advanced meter outside – 0.82%
- Microwave oven – 1.49%
- Mobile phone at 30cm – 2.03%
The Australian Communications and Media Authority's regulatory arrangements require wireless devices to comply with the exposure limits in ARPANSA’s publication Radiation Protection Standard for Maximum Exposure Levels to Radiofrequency Fields - 3 kHz to 300 GHz”, known as the ‘ARPANSA RF Standard.’ The radiofrequency electromagnetic energy associated with the meters and communications poles being installed by Western Power operates between 902 MHz and 928 MHz, which is similar to that of a garage remote. Our equipment does not use 5G which operates at 26GHz.
There is no conclusive evidence as to any adverse health effects from low level radio-frequency electromagnetic energy exposure.
Health authorities around the world, including ARPANSA and the World Health Organization (WHO), have examined the scientific evidence regarding possible health effects from advanced meters. Current research indicates that there are no established health effects from the low exposure to the radio-frequency electromagnetic emissions from advanced meters. If you do have any health concerns, consult with your doctor.
No, the equipment does not use 5G. Advanced meters record electricity flows and communicate the information back to Western Power using a combination of low-level radiofrequency and cellular communications technology. Western Power's advanced metering infrastructure predominantly uses radio frequency, supported by 4G technology. When communicating, the emissions from an advanced meter are less than those produced from the remote device used to unlock a car, and less than a single SMS transmission. All devices comply with the maximum exposure levels as specified by ARPANSA. ARPANSA asserts that there is no established scientific evidence to support any adverse health effects from very low level RF exposures to populations or individuals. Western Power will continue to monitor the deployment of new technology, including 5G, and whether that will interact with our operations.
There are a number of Commonwealth bodies charged with protecting people and the environment from radiation from telecommunications sources, including the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA), the Australian Communications and Media Authority (ACMA), the Department of Health & the Department of Communications and the Arts.
All advanced meters used by Western Power are National Measurement Institute (NMI) pattern approved. This covers all relevant Australian Standards.
No. The data Western Power receives from AMI meters is only provided to those with rights to access the data such as the consumer and the consumer’s electricity retailer. We will not share it with a third party, for instance, for marketing or other purposes.
Advanced meters do not capture your personal data. The only information an advanced meter sends is related to your energy usage and this data is encrypted to a very high standard.
Advanced meters cannot capture your personal information such as name and address data or transfer it across the network. The only information an advanced meter sends is related to your energy usage and this data is encrypted to a very high standard. The data Western Power receives from AMI meters is only provided to those with rights to access the data such as the consumer and the consumer’s electricity retailer.
Western Power has put in place significant measures to ensure information remains safe and secure and is not accessed by unauthorised parties.
There are no known circumstances where meters have spontaneously exploded in Australia. There have been media reports about exploding meters in the Eastern States, but these were actually a few meters that had been vandalised.
We’ve put significant measures in place to ensure information remains safe and secure and is not accessed by unauthorised parties. These security measures:
- meet standards recommended by experts worldwide
- are regularly tested and updated to ensure data remains protected against security threats
- include physical anti-taper guards, remotely monitored alarms, encryption and security keys used during data transmission & physical and electronic protection of the data stored by Western Power.
Your personal information, including name and address cannot be captured by an advanced meter, nor can an advanced meter monitor individual appliances.
The only information an advanced meter captures and transfers is related to your energy usage: electricity generation and consumption and technical data relating to your electricity connection, such as voltage and current.
Metering
Accessing your meter
Western Power follows strict protocols when entering your property to read your meter. In some instances, Western Power will not enter your property or cannot access your meter box, which may result in your electricity consumption being estimated.
When considering safe and reasonable access to your meter, please take into account the following:
- the location of the meter box has to be accessible without the need to enter a neighbour’s property.
- if the meter box or access way to the meter is locked, it has to be with an approved Western Power master key lock – available from licensed locksmiths and security suppliers.
- the meter has to be accessible without the need to climb fences or locked gates.
- we will not enter an enclosed property with dog warning signs or where a dog is enclosed in the vicinity of the meter. The presence of a dog or dog sign is noted on our property information database to protect our people. If your situation has changed or your dogs are never kept in the vicinity of the meter, please contact us or Synergy to have the dog warning amended or removed.
- if the meter is located inside a carport, basement, enclosed verandah or other enclosed area where we can only access the location by making an appointment with you, you will need to have communications gear fitted to the meter box at your cost. Please contact your retailer, Synergy, for further information on the cost of this service. For detailed information on the technical rules, please refer to section six of the West Australian Electrical Requirements 2008.
- the meter has to be free from obstruction by trees, shrubs, and gardens.
Your meter box
The meter box is the property of the property owner and as such:
- we will never force our way into a locked meter box
- if a meter box door falls off (due to worn or faulty hinges) it is the responsibility of the property owner, not Western Power, to repair it.
Leaving your property as we found it
If access to the meter can only be gained by traversing your property, Western Power will leave your property as it was found. This means that if your gate is open, we will leave it open; if your gate is shut, we will leave it shut. The exceptions to this are meter box doors and swimming pool gates, which will always be left shut irrespective of how they are found.
Gardens
We will not walk across your garden unless it is the only way to access your meter box in which case we will take the most direct route.
Skipped read cards
Skipped read cards will be left at premises where meters are obstructed or cannot be accessed.
Where possible, the card will be left in your letter box and will indicate the date, meter number and reason why your meter was not read.
Private keys
Western Power does not accept private keys (or swipe cards) from customers to access meter boxes. Private keys may be left in a master key lockbox or at directly adjacent properties, where they can be picked up and returned. Western Power master key locks are available from licensed locksmiths and security suppliers.
General access protocols
Other general access protocols that we follow when accessing your property include:
- always announcing and identifying ourselves if someone is present at the premises
- never climbing gates or fences
- never accessing meters located inside a residence unless someone is home or we have access by way of a master key
- never accessing a property via the backyard without first attempting to notify the customer.
Annual meter read
Under the Metering Code 2012, we have an obligation to gain an actual read on your meter at least once per year. Likewise, under the Small Use Code 2012, your retailer has an obligation to not bill you on non-actual reads for more than 12 months.
Safe access
Under the Energy Operators (Powers) Act 1979 you have an obligation to provide safe access for our meter reading at all reasonable times.
Site visit
Our first attempt will be a site visit to your property unless you have contacted us previously to make other arrangements. If we fail in our initial attempt to gain access for our annual read, we will follow up by phone and letter to make an appointment with you.
Failing to provide access
If you don't provide access within a reasonable timeframe we will advise Synergy, who may also attempt to contact you and who can choose to disconnect you as a last resort until such time as an actual read is obtained.
Your meter box houses a number of electrical components including the meter, main switch, fuses and circuit breakers, which control the flow of electricity into your home. For safety reasons it is recommended that all meter boxes be fully secure.
You can buy approved Western Australian Services (WAS) locks from licensed security suppliers, hardware stores and locksmiths.
- Ask a licensed electrician to inspect your meter box if it shows any signs of burn marks, worn wires or a strange smell
- Switch the power off at the main switch if you are doing any household maintenance or renovations
- Label all switches, circuit breakers and fuses in the meter box for easy identification
- Keep trees and shrubs away from your meter box
- Install circuit breakers or a safety switch. Safety switches are mandatory in all new homes. They can save lives and prevent injury from electric shock
- Check your safety switch every six months or in accordance with the manufacturer’s instructions
- Check circuit breakers every two years or in accordance with the manufacturer’s instructions
- Take special care when replacing fuses and make sure that the main switch is in the off position before starting
- If a fuse blows repeatedly have a licensed electrician check it.
We follow strict protocols when entering your property to read your meter. If we are unable to access your property or your meter, we will leave a skipped read card which will state why this was the case. Examples of one of these situations is as follows:
- Access is only achievable through a neighbouring property
- The meter box is fitted with a private lock and not an approved Western Power master key lock
- The meter is located behind a fence or locked gates, hindering access
- There is a dog on the property or a dog warning sign on the gate
- The meter is located inside a carport, basement, enclosed verandah or other enclosed area which we can only access by making an appointment with you
- The meter is obstructed by trees, shrubs and/or gardens.
Your reading was estimated as the meter reader could not access your meter. The estimate was made in accordance with the estimating rules set out in the WA Electricity Market Metrology Procedure.
Meter readers will only enter a property with a dog if the owner is there to restrain it. Even friendly dogs can pose a danger without their owners present.
No but you can contact us to obtain a copy of your annual read schedule.