I need to install something new
Do you need to install something new? Our team at Western Power is here to help you connect to the energy grid. From solar and battery connections, to small multi-residential connections we're here to help. Find out more about our services below.
I need to change something existing
If you need to modify an existing connection or move one of our assets for your project, the resources on this page will help you get started.
Projects & development
You're planning a project and you require information or consultation from Western Power before you get started.
Popular in project and development
Western Power collects personal information through its products & services pages and associated forms (including applications, enquiries, registrations and service interactions) to provide and manage access to our services and respond to customer needs.
What we collect
We may collect:
- Your name and contact details (such as email address, telephone number and address)
- Property, connection, meter or site details relevant to the service or product
- Information about your request, application or enquiry
- Information relating to your organisation or business (where applicable)
- Supporting documentation you provide (such as plans, forms or correspondence)
- Records of your interactions, applications and service history
- Any additional information you choose to provide
Western Power collects this information directly from you when you submit an enquiry, request a product or service, or interact with us through these pages.
Why we collect your information
We collect, use and handle your personal information to:
- Provide and manage products and services offered by Western Power
- Assess and process applications, enquiries and service requests
- Manage connections, infrastructure access and network-related services
- Communicate with you, including providing updates or requesting further information
- Maintain records of customer interactions, services and transactions
- Improve our products, services and customer experience
- Meet our legal, regulatory and governance obligations
How we may use and share your information
- Western Power may use and disclose your personal information:
- Internally, to relevant business areas responsible for delivering products and services
- To contractors, service providers and technical specialists supporting service delivery, inspections, design or infrastructure works
- To third parties where necessary to process your request or deliver a service (for example, partners or vendors involved in service delivery)
- To government agencies, regulators or oversight bodies where required or authorised by law
We only share personal information where it is necessary for these purposes and in accordance with applicable laws.
Providing information
Providing your personal information is generally optional; however, if sufficient information is not provided, we may be unable to assess your request or deliver the requested product or service.
How we protect your information
We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
Consent – Sensitive Personal Information
If you choose to provide sensitive personal information as part of your application or enquiry, you consent to its collection, use and disclosure in accordance with this notice and Western Power’s Privacy Policy.
Further information
For more information about how Western Power manages personal information, including how to access or correct your information or make a privacy complaint, please refer to our Privacy Policy.