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Outage information for insurance claim

If you would like to receive outage information that has affected your property for the purpose of claiming against your own insurance, please click here. 

We’re aware of an issue when validating your NMI or meter number. We’re investigating urgently. If you have trouble, please try again later.

Customer damage claim form

Incident details

Is this a meter or a submeter?
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Please enter your meter number below and click Validate meter to confirm the property address. 

Drop a file here or browse to upload

Allowed file types: JPG, PNG

Maximum upload size: 5 mb

Incident information

Are you claiming for a power-related incident?

Claim details

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Add each item by clicking “Add item” at the bottom. If you have multiple attachments on each item, you can use the “Additional attachments” option after adding the first item. 

Additional attachments

You must provide all supporting documentation including any receipts/invoices, quotation, repair reports and/or photographs of any damaged items, and any other documentation to help substantiate your loss. Please provide a meaningful description for each attachment e.g. 'TV repair report' to enable faster processing of your claim. Use the radio button above to add additional attachment

Contact details

Residential or Business
Are you registered for GST

Payment details

Supporting documentation
You must provide all supporting documentation including any receipts/invoices, quotation, repair reports and/or photographs of any damaged items.



I/We affirm that:

  • All information provided and statements made are truthful and accurate, and no information likely to affect the outcome of this claim has been withheld.
  • The bank account details provided are correct and Western Power is under no obligation to verify the correctness of the provided details.
  • The damaged property which is the subject of this claim is owned by me/us.
  • Neither I, nor any person claiming on my behalf, have made a claim for this damage to anyone else (including an insurer), and nor will I make such a claim if I accept any payment from Western Power in settlement of this claim.

Acknowledge and accept that:

  • Western Power will rely upon information supplied by me/us when determining this claim.
  • If, based on the information contained in this form, Western Power agrees to meet my/our claim, any payment received is made without prejudice, without admission of liability and in full and final settlement of my/our claim.
  • Any or all correspondence/settlements with Western Power are to be kept confidential.