Request outage information
Need confirmation of a past power outage at a specific address?
We can provide an outage information report for incidents within the last 12 months
What this service provides
If we have outage data for the address and date you nominate, the report can include:
- outage start and end time (where available)
- total outage duration
- the reason or cause category (where known)
What this service does not provide
This service does not:
- confirm whether an interruption experienced at your property was due to the electricity network, or due to something within the property
- replace a damage claim process
- provide live outage updates
If the power is out right now, visit our outage page for the latest updates.
If the outage relates to planned work, check our scheduled maintenance information.
If you need to report a hazard, make the safe call to us on 13 13 51.
How long it takes
We’ll send the report by email. If you have a submeter, expect the report via email within 10 business days.
If we need more information to locate the right outage record, we’ll contact you using the details you provide.
What you’ll need before you start
To process your request, we’ll ask for:
- the supply address
- the date of the outage you’re enquiring about
- the identifier for the property (NMI, meter number, or sub meter number)
- your contact details
Finding your NMI
The NMI (National Metering Identifier) is a 10 or 11 character number shown on most electricity bills. You will only need the first 10 digits of your NMI
If you have a Synergy bill, look for “NMI” near the supply address or meter details.
If the “NMI” cannot be validated, try again without including the last number.
Limits and important notes
We can only provide outage information for the past 12 months.
Reports are based on available outage records for the network in that area and time.
Western Power collects personal information through its issues & enquiries page (including fault reports, hazards, safety issues and network-related incidents) to respond to reports and ensure the safe and reliable operation of the electricity network.
What we collect
We may collect:
- Your name and contact details (such as email address and telephone number)
- Location details relevant to the issue (such as address, site or nearby landmarks.
- Information about the reported fault, hazard or incident
- Photographs, videos or other supporting information you provide
- Details of the impact or risk associated with the issue
- Records of your report and subsequent communications with us
- Any additional information you choose to provide
Western Power collects this information directly from you when you report an issue, hazard or fault through this page.
Why we collect your information
We collect, use and handle your personal information to:
- Assess, respond to and manage faults, hazards and incidents affecting the network
- Protect the safety of individuals, communities and our workforce
- Arrange inspections, investigations and maintenance activities
- Communicate with you, including requesting further information and providing updates where appropriate
- Maintain records of reported issues and actions taken
- Improve network performance, safety practices and service delivery
- Meet our legal, regulatory and governance obligations
Your information helps us prioritise and respond to safety risks as quickly and effectively as possible.
How we may use and share your information
Western Power may use and disclose your personal information:
- Internally, to relevant business areas responsible for network operations, safety and maintenance
- To contractors, field crews and service providers involved in inspecting, repairing or managing reported issues
- To emergency services or other authorities where necessary to respond to a safety risk
- To government agencies, regulators or other parties where required or authorised by law
We only share personal information where it is necessary for these purposes and in accordance with applicable laws.
Providing information
Providing your personal information is generally optional, however if sufficient information is not provided, we may be limited in our ability to investigate or respond to the reported issue.
How we protect your information
We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
Consent – Sensitive Personal Information
If you choose to provide sensitive personal information as part of your report (for example, information relating to an incident or personal circumstances), you consent to its collection, use and disclosure in accordance with this notice and Western Power’s Privacy Policy.
Further information
For more information about how Western Power manages personal information, including how to access or correct your information or make a privacy complaint, please refer to our Privacy Policy.