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Submit a meter read

New and improved self-read portal now available

We've been working hard to bring you a new and improved self-read portal for submitting your meter readings. When it’s time for you to submit your reading, we'll message you with a personalised link, so there'll be no need to login. You'll be able to submit your reading from your mobile device and readings for some meter types can be submitted just by taking a photo.

You can submit your reading:

  • Online 
    or
  • Phone 1300 662 708 and follow the prompts
    You’ll need your NMI and meter number, both can be found on your most recent Synergy account.

If we don't receive your reading by the due date, we'll substitute your reading based on previous usage and Synergy will estimate your bill. 

If you read your own meter on arrangement with Synergy, you are required to assist us by submitting a photograph of the meter/s at your property once per year. See how to provide us with your annual read. 

Online and phone user guides 

New to self-reading or need a refresher? Here's our guides:

How do I read my meter

As a self-read customer, it is important that you understand how to read your meter. Entering the correct information, when providing us with your meter reading, will ensure that you're billed accurately by your retailer. Refer to the How to guides below to assist you with how to read your particular meter type. 

If you have a digital meter, refer to the first 4 digits of the meter serial number and refer to the relevant brochure. 

Energy bill example showing meter usage figures

Self reader portal

Submit your meter read online