Submit a meter read

You can submit your reading:

• Online 
  or
• Phone 1300 662 708 and follow the prompts
  You’ll need your NMI and meter number, both can be found on your most recent Synergy account.

If we don't receive your reading by the due date, we'll substitute your reading based on previous usage and Synergy will estimate your bill. 

If you read your own meter on arrangement with Synergy, you are required to assist us by submitting a photograph of the meter/s at your property once per year. See how to provide us with your annual read. 

Online and phone user guides 

New to self-reading or need a refresher? Here's our guides:

• Online Guide
• Phone Guide

How do I read my meter

As a self-read customer, it is important that you understand how to read your meter. Entering the correct information, when providing us with your meter reading, will ensure that you're billed accurately by your retailer. Refer to the How to guides below to assist you with how to read your particular meter type. 

If you have a digital meter, refer to the first 4 digits of the meter serial number and refer to the relevant brochure.