Skip to content

About the trial 

This six-month trial will provide valuable insights into the effectiveness of pre-read notifications and help us tailor our services to better meet your needs. We have selected a sample of customers from one month’s read schedule. 

Customers will receive an email one week before their scheduled read date, advising them of the upcoming read, and asking for access to the meter to be assured, as well as for pets to be kept away from the meter area. 

The outcome of this trial will determine how this new approach will be rolled out to all customers. Feedback in the form of a survey of trial customers will also guide future communications, particularly around timing and platform (email vs SMS, for example). 

We are dedicated to providing you with a seamless service experience and appreciate your cooperation during this trial. For more information, contact us at 13 10 87