All MyWP Projects FAQs
Project access and visibility (Transmission projects)
We’re working on adding more detailed activity views to project timelines, including steps that require action from customers or applicants. This feature will be enabled soon as part of our ongoing improvements.
To view projects in the MyWP Projects portal, you must be an authorised contact for the project or part of the organisation associated with it. If you’re authorised but still can’t see the project, please submit a general enquiry via our contact page or by calling us at 13 10 87.
Users within your organisation can see all associated projects. To add more users, contact your organisation’s administrator. You can find the administrator’s details under 'Organisation management' in the 'My Account' section.
If you're not linked to an organisation, please contact your company admin.
To update the contact details for your project, contact your Access Consultant. Their contact information is available in the 'Contacts' tab of your project.
If you need to change or verify project details, contact your Access Consultant. You can find their contact information in the 'Contacts' tab within your project.
We’re working on adding notifications for project status changes and alerts when action is required from the customer or applicant. This feature is on our roadmap and will be available soon.
Before starting your new connection application, check out the process overview and resources available on our Transmission Connected Loads & Generators page.
If your circumstances change and you need to update or cancel your application after submission, contact your Access Consultant. Their details can be found in the 'Contacts' tab within your project.
If you’re part of an organisation, you’ll see all projects associated with your organisation, not just the ones you’ve submitted.
Western Power projects are divided into Transmission and Distribution projects. If your portfolio includes both, you’ll see options to choose which type you want to manage when you log in. This way, you get a tailored experience that makes full use of MyWP's features specific to each project type.
Pre-application enquiry (Distribution projects)
Pre-application enquiries must be tied to a specific site location. If your enquiry isn’t site-specific, you can submit a general enquiry via our contact page or by calling us at 13 10 87.
While you can’t edit a submitted pre-application enquiry, you can add comments and files for additional information. Simply open the enquiry, scroll down to the comments section, attach your files, and submit.
If you need help before submitting a project application, submit a pre-application enquiry through the MyWP portal. Log in, go to the Enquiries tab, select Pre-Application Enquiry, and follow the prompts. Our team will review your enquiry and get in touch.
A project enquiry is about specific details of an active project, whereas a pre-application enquiry helps clarify requirements before you submit a project application. This could include questions about new connections or moving equipment.
You can check the status of your pre-application enquiry by logging into MyWP and navigating to the Pre-application Enquiry section. You’ll also receive email updates when there’s a change in status.
Project enquiry (Distribution projects)
Only the original submitter of an enquiry will receive email notifications for responses or updates. If you’re following up on an enquiry made by someone else, you’ll need to log in to MyWP and check the enquiry tab for updates.
We aim to resolve all enquiries quickly, with most responses provided within 10 working days. You’ll get an email when there’s a status change or if more information is needed. You can also track the progress in MyWP under the Enquiries tab.
No, once an enquiry is closed, it can’t be reopened. If you’re not satisfied with the resolution, you can raise a new enquiry.
Yes, third-party users can create new enquiries, view existing ones, and add comments or attachments as long as the enquiry is open.
"Yes, you can add more details to your enquiry. Simply navigate to the enquiry, add your comments or upload up to three additional files. Please note that once an enquiry is closed, no additional comments or files can be added.
"
You can track the status of your enquiry by logging into MyWP, going to the Enquiry tab for the relevant project, and selecting the enquiry. You'll also get email notifications when there are updates.
To raise a project enquiry, log into your MyWP account, select the project, and navigate to the “Enquiries” tab. From there, click “New Enquiry,” fill in the details, and submit your request. Please note that MyWP is used for project-specific enquiries only.
Third-party access management (Distribution projects)
No, there’s no limit to how many third-party users can be associated with a project.
Organisation management
No, a registered MyWP Projects portal user can only be associated with one organisation at a time.
To register a new organisation, log in to your MyWP Projects account and submit the 'Create Organisation' form found under 'My Account/Organisation Management'. Note that if you're already associated with an existing organisation, you won't be able to access this form.
To associate with an existing organisation, please contact your organisation administrator.
Your request goes through an internal verification process within Western Power. Please allow 10 business days for processing. If we need any further information, we’ll reach out via email or phone. If you haven’t heard back after 10 business days, feel free to contact us here.
Only organisation administrators can add users. To do this, navigate to 'My Account/Organisation Management/Users' and use the 'Add User' feature.
Only organisation administrators can remove users. To remove a user, go to 'My Account/Organisation Management/Users' and use the 'Delete' feature.
Account management
We disable accounts as a precaution to keep your information safe. Use the “Forgot Password” option to reset your login details and regain access.
You can update your personal details by logging into your MyWP Projects account, navigating to My Account/Personal details, and following the prompts.
To reset or change your password, log in to your MyWP Projects account, navigate to My Account/Sign-in details, and follow the reset instructions.
You can update your project or organisation’s project details by contacting us directly. Be sure to include your project number or the specific organisation information that needs to be updated. If needed, we’ll get in touch to confirm your request.
We disable accounts as a precaution to keep your information safe. Use the “Forgot Password” option to reset your login details and regain access.
Project access and visibility (Distribution projects)
These projects need action from you to proceed. Actions may include:
- Payment of the design fee
- Acceptance of the project quote
- Payment of the tax invoice"
To remove a project from your account, simply reach out to your organisation’s administrator. If you’re listed as a third-party on the project, please contact the project owner for assistance.
“WS” refers to a “Web Submission” reference number. It’s usually provided when an online project application is submitted but isn’t required for an item to move forward.
"There are a number of reasons why your project or application may not appear in your Project list.
Check that your project/application is associated with a product type that is available for tracking on MyWP Projects.
Also, projects will only appear in your project list if you are logged into your MyWP account.
If you would like to associate an existing project with your MyWP Project account, please contact us.
Please provide details of the project number or WS reference of the item to be added.
In some instances, we may contact you to confirm the amendments requested."
All users within your organisation can access your organisation projects. Individual projects can be accessed by third-party users if the project is shared with them.
Network Information Tool (Distribution projects)
You can now download the network information for your Land Development projects using the Network Information Tool on the MyWP Projects Portal.
Access to the Network Information Tool is available for 181 days from when you receive an email confirming your access. Additionally, access will expire if the project is closed or cancelled.
Unfortunately, you cannot modify project details directly. If you need any changes, please contact DIP Support for assistance.
Yes, you can select multiple GIS layers.
Currently, the radius options are limited to 250m and 500m. If you need a larger area, please email DIP Support with the reasons for your request.
You can only select one output format at a time for your GIS layers. If you require different formats, you’ll need to submit a new request for each format.
First, check your internet connection to ensure it's stable. If the connection is fine, try refreshing the page or restarting your browser. If the issue continues, please contact us via our support page.
This could be due to server maintenance. Try using the "Retry" button or contact us via our support page.
Enquiry form (Transmission projects)
You’ll need to use the MyWP Projects portal. If you haven’t already, register first—then sign in and click New Project to start your enquiry.
Yes. You can submit an enquiry on behalf of the primary customer. If you do, we may request a letter of authority during the process.
Yes. You can save your enquiry as a draft and come back to it at any time from within the MyWP Projects portal.
You’ll receive a confirmation email once your enquiry is submitted. You can also view and track your project directly in the portal.
If you need to make a change, please contact your allocated Access Consultant. You’ll find their contact details under the Contacts tab of your project in the portal.
Your details are pulled from your MyWP Projects account. You can update them by going to My account in the portal. If your organisation is already registered, some information is pre-filled.
To update organisation details, your organisation administrator will need to make those changes. You can find out who this is by signing in and navigating to My account > Administrators.
Your NMI (National Metering Identifier) is an 11-digit number starting with 800. You can find it on:
- Your most recent Synergy bill (see ‘Your energy supply details’ on page 2), or
- Western Power’s self-read reminder emails or SMS messages If you don’t have an NMI, you’ll need to submit a new connection enquiry instead.
You can type in the nearest known address, then drag the location pin on the map to mark the exact spot. This will capture the latitude and longitude needed.
We’ll be in touch within 48 hours to outline the next steps. Learn more about the connection process