If you are a self-reader, you can submit your readings online. We’ll send you an email or SMS when your reading window opens.
You can also submit your reading over the phone by dialling 1300 662 708 and following the prompts using your telephone keypad. You will need your NMI number and meter number for this option.
Not sure how to read your own meter?
View our guides on how to read your meter.
Submitting your readings by phone
The phone option is not compatible with meters that have five or more channels or residences with more than one meter with the same NMI.
If you have one of these meters or have multiple meters listed against your NMI you can only submit your reading online.
If you are a self-reader experiencing difficulties and require help, please call 13 10 87.