Customers affected by power outages lasting 12 continuous hours or more, may be eligible for an $80 service standard payment.
This payment is available to electricity account holders who:
If you've got a submeter you can now submit a claim online, you'll need to be able to show proof that you pay for power at the property by uploading a copy of an invoice of receipt.
Customers submitting claim for a master meter will need to click on the 'Find Meter' button to validate their meter.
Please make sure you have your bank account details on hand before making a claim.