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If you need details of a past power outage, you can request a report for your property. This report includes: 

  • Start and end time of the outage 
  • Duration 
  • Cause (if known)

Who this is for?

Customers who want confirmation that an outage occurred, including those needing proof for their insurer. 

Before you start

  • You’ll need your NMI, meter or submeter details. 
  • We can only provide outage history for the past 12 months. 
  • The report is for information only and does not replace a damage claim process. 

Request outage information

Account details

Connection point identifier
If you have a synergy bill, its a meter, please switch to meter validation.

Drop a file here or browse to upload

Allowed file types: JPG, PNG, PDF

Maximum upload size: 5 mb

Outage information

Check another date? Go back and change your outage date, remember to revalidate. 

Contact details

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Numbers start with 0 and are 10 digits long.