Request outage information

If you need details of a past power outage, you can request a report for your property. This report includes: 

• Start and end time of the outage 
• Duration 
• Cause (if known)

Who this is for?

Customers who want confirmation that an outage occurred, including those needing proof for their insurer. 

Before you start

• You’ll need your NMI, meter or submeter details. 
• We can only provide outage history for the past 12 months. 
• The report is for information only and does not replace a damage claim process.