Request outage information

Need confirmation of a past power outage at a specific address? 

We can provide an outage information report for incidents within the last 12 months

What this service provides 

If we have outage data for the address and date you nominate, the report can include: 

• outage start and end time (where available) 
• total outage duration 
• the reason or cause category (where known) 

What this service does not provide 

This service does not: 

• confirm whether an interruption experienced at your property was due to the electricity network, or due to something within the property
• replace a damage claim process
• provide live outage updates 

We’ll send the report by email. If you have a submeter, expect the report via email within 10 business days. 

If we need more information to locate the right outage record, we’ll contact you using the details you provide. 

What you’ll need before you start 

To process your request, we’ll ask for: 

• the supply address 
• the date of the outage you’re enquiring about
• the identifier for the property (NMI, meter number, or sub meter number)
• your contact details 

Finding your NMI 

The NMI (National Metering Identifier) is a 10 or 11 character number shown on most electricity bills. You will only need the first 10 digits of your NMI

If you have a Synergy bill, look for “NMI” near the supply address or meter details. 

If the “NMI” cannot be validated, try again without including the last number. 

Limits and important notes 

We can only provide outage information for the past 12 months. 

Reports are based on available outage records for the network in that area and time.