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Changes to connection points requiring electricity retailer involvement

Western Power person installing an advanaced meter at a house

Information about the changes to connection point applications and what electricity retailers need to know.

Modification of a connection point requires electricity retailer involvement

We’ve recently reviewed the processing of connection applications and found that customers don’t always inform their retailer of their application – in many cases the retailer must know.

To make sure retailers are aware of these proposed changes all applications that change a connection point will require their approval before we can progress the application past the design stage.

Why retailers need to get involved with connection point changes

The retailer is responsible for each connection point where electricity is supplied to their customer using the Western Power Network, so they need to know what's going on.

To approve a customer's request to change the connection point, we need to be advised by the retailer what change its permitting.

So, what’s classified a change to the connection point?

Some common examples of actions resulting in a change to the connection point include:

  • a meter is removed, or a new one is added.
  • a current transformer is being added or removed
  • the status of the revenue meter is changing for example will be converted to a sub- meter or an embedded network is being installed.
  • the connection is changing from low to high voltage or vice versa.

If a customer doesn’t know if the connection point will change, we can assess and advise as part of the application process.

Consequences of retailer not being notified

If the retailer doesn't get involved, we’re not able to process the customer's application beyond the design stage.

We will place the application on hold for a set period and ask the customer to contact the retailer.

Reference numbers for applications

We’ll provide each customer with a unique reference number related to their application. This number allows us to track the project and respond to any enquiries.

The customer should keep this number – it's important and we'll always ask for it. It's also the reference number that will need to be provided to the retailer.

When the retailer provides their approval, they will quote this number so we can match it to the customer's application.

Change of customer's plans

Before construction commences, Western Power agrees the scope with the customer, we understand however that sometime, plans change.

If the scope changes, we need to assess what these changes involve. If this work modifies the connection point, the retailer will need to get involved.

Communicating the change

We're trying to get the word out as early as possible, so everyone knows what's happening in advance.

We'll be talking to retailers, electrical contractors and anyone else involved.

More information?

You can find out more about connection points here.

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