Extended outage
As soon as power has been restored, customers who've experienced an outage longer than 12 hours can apply for an extended outage payment.
We administer the State Government’s $80 extended outage payment, which is a one-off payment of $80 per any unplanned outage that lasts longer than 12 consecutive hours.
The payment is an acknowledgement of the inconvenience for customers who have experienced a long unplanned outage while waiting for repairs to be completed and restoration of power to occur. Payment of successful claims will be made to your nominated account within 30 days.
This payment is available to electricity account holders who:
Please note: Account holders will not be eligible for payment if the power outage is caused by the account holder or any equipment or assets (including privately owned electrical installations) at the property of the account holder.
Customers who receive bills from a strata management or other similar shared groups, and not from an energy provider, are eligible for an extended outages payment if the loss of power is network related.
When submitting a claim, you will need to select submeter at the top of the application and attach a photo or scanned copy of the account you receive from the Strata Manager for your power usage.
Please make sure you have your bank account details on hand before making a claim.
As soon as power has been restored, customers who've experienced an outage longer than 12 hours can apply for an extended outage payment.