Extended outage
As soon as power has been restored, customers who've experienced an outage longer than 12 hours can apply for an extended outage payment.
We administer the State Government’s $120 extended outage payment, which is a one-off payment of $120 per any unplanned outage that lasts longer than 12 consecutive hours.
The payment is an acknowledgement of the inconvenience for customers who have experienced a long unplanned outage while waiting for repairs to be completed and restoration of power to occur. Payment of successful claims will be made to your nominated account within 30 days.
This payment is available to electricity account holders who:
Please note: Account holders will not be eligible for payment if the power outage is caused by the account holder or any equipment or assets (including privately owned electrical installations) at the property of the account holder.
Customers who receive bills from a strata management or other similar shared groups, and not from an energy provider, are eligible for an extended outages payment if the loss of power is network related.
When submitting a claim, you will need to select submeter at the top of the application and attach a photo or scanned copy of the account you receive from the Strata Manager for your power usage.
Please make sure you have your bank account details on hand before making a claim.
As soon as power has been restored, customers who've experienced an outage longer than 12 hours can apply for an extended outage payment.
Our role is to provide safe and reliable electricity to our customers. During the bushfire season, we make changes to the way we operate in high and extreme fire risk areas.
Our systems that remotely and automatically restore power are altered during the hotter months to reduce the chance of a spark causing a fire. Occasionally, the process of automatically restoring power can add to the risks of fire. In high and extreme fire areas it is safer to physically check lines before power is restored after an interruption to make sure there are no branches or foreign objects touching the powerlines.
G... Read more
Western Power installs and maintains streetlights on behalf of most local governments. Local government is responsible for the location, brightness and the number of streetlights in their area.
Main Roads WA installs and maintains freeway and main arterial road lighting. Main Roads WA can be contacted at www.mainroads.wa.gov.au or on 13 81 38.
Seen a faulty streetlight? Report it through our interactive reporting tool.
If your electricity supply is interrupted, we work as safely and quickly as possible to restore power. Our emergency response teams work 24 hours a day seven days a week to fix faults on the network.
When restoring power, our guidelines determine the order of repairs so the greatest number of customer connections can be repaired as soon as possible.
When the network is damaged, our first action is to make the site safe for our crews and for the community, and then to assess the damage. Once we complete the repairs, we restore power using the following priority list:
If you see fallen powerlines.... Read more
When the network is damaged, our first action is to make the site safe for our crews and for the community and then to assess the damage.
Our crews prioritise work focusing first on rebuilding the major lines that connect the most customers to the network.
After the major lines that form the backbone of the network have been repaired, crews work on the smaller lines and then on individual customer lines.
Major storms or lightning strikes often damage several sets of powerlines over a widespread area.
Ground and/or helicopter patrols must visually inspect lines before power is restored, to ensure... Read more