Make a compensation claim

If you believe that we've failed to meet our service standards or caused loss or damage to your property, you can make a claim here.

If you're affected by power outages lasting 12 hours or more, you may be eligible for a service standard payment

If we didn't give you at least 72 hours’ notice of a planned power outage, you may be eligible for a service standard payment

If you've experienced damage due to a power outage or surge, you could be eligible for compensation

If we haven't responded after receiving your written complaint, you may be eligible for a service standard payment

The State Government has announced $1,000 payments to eligible customers who were awaiting network repairs as at 24 May 2021.