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Why is my restoration time stated as “unknown”?

We recognise it is frustrating to read the message “Restoration time: unknown”. An unknown restoration time message can arise when there is extensive damage to the network, generally caused by a major incident such as a storm, and our crews are attending to many faults.

In such cases, our crews must firstly make each site safe before work can commence.

When there are many faults in a suburb, repair work on one fault may return power to some customers, but not others. Therefore it is not possible to give an estimated restoration time for a suburb that is meaningful for all affected customers within that suburb.

Ground and/or helicopter patrols are required to visually inspect lines before power is restored, to ensure it is safe to do so. In times of strong winds, aerial restrictions sometimes apply limiting our use of helicopter patrols.