We work hard to ensure you have power for your home or business when you need it.
Sometimes we need to turn off your power to conduct important scheduled maintenance and upgrades to the electricity network in your local area.
This can result in extended, planned outages while we get the job done.
In rare occasions, you may get a notification or warning before a fault or emergency situation will result in you losing power for an extended time.
If you find yourself in this situation, here’s some simple advice to minimise the impact of the extended outage on your property:
Have a mobile phone fully... Read more
If you experience an unplanned power outage and there is the potential for it to extend for a long period of time – usually during emergency situations or if network assets have been damaged by things like falling trees – here’s some tips on how to manage the extended outage:
Have an emergency kit ready containing a waterproof torch, first-aid kit, non-perishable food, water, required medication and a radio (battery-powered) with spare batteries.
Unplug electrical appliances, especially those that have heating elements (e.g. kettle, oven).
Switch off air conditioners so they are off when power is... Read more
If you’ve experienced an extended power outage and your power has been restored, you may wish to do the following:
See our How to prepare for an extended power outage guide for more information.