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We recognise it is frustrating to read the message “Restoration time: unknown”. An unknown restoration time message can arise when there is extensive damage to the network, generally caused by a major incident such as a storm, and our crews are attending to many faults.

In such cases, our crews must firstly make each site safe before work can commence.

When there are many faults in a suburb, repair work on one fault may return power to some customers, but not others. Therefore it is not possible to give an estimated restoration time for a suburb that is meaningful for all affected customers... Read more

Pole top fires can happen when there is a run of very hot, dry and windy days followed by a sudden misty, cold front.

Humidity and light rain can combine with dust built up on insulators, resulting in tracks of dirt that can allow electricity to spark, in some cases eventually resulting in metal fixtures heating to a point that causes a fire.

We undertake an extensive preventative maintenance program on our network of more than 800,000 poles which includes siliconing insulators, high-pressure cleaning to remove built up dust, and managing trees and vegetation near wires. Siliconing insulators... Read more

Information and tips for how to prepare:

  • If you have a monitored security alarm without a backup battery or other equipment such as a lift, you may like to consult with your service provider, or investigate the use of a generator
  • Cordless phones do not operate without mains power so we recommend having an alternative phone available
  • Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances prior to and for the duration of the outage, for example computers and TVs to reduce the risk of damage
  • Unplug electric heaters or air conditioners so they are off when ... Read more

Compensation is not available if we have notified you of the planned outage in advance. Don’t forget to check your email inbox if that is your preferred method of notification.