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Cyclone Seroja update

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Once the meter starts to communicate, how will Western Power prevent hackers from accessing meter data?

We’ve put significant measures in place to ensure information remains safe and secure and is not accessed by unauthorised parties. These security measures:

  • meet standards recommended by experts worldwide
  • are regularly tested and updated to ensure data remains protected against security threats
  • include physical anti-taper guards, remotely monitored alarms, encryption and security keys used during data transmission & physical and electronic protection of the data stored by Western Power.

Your personal information, including name and address cannot be captured by an advanced meter, nor can an advanced meter monitor individual appliances.

The only information an advanced meter captures and transfers is related to your energy usage: electricity generation and consumption and technical data relating to your electricity connection, such as voltage and current.