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Advanced meters - availability and installation

Advanced meters - availability and installation

An advanced meter is a digital meter with a communication device installed. Advanced meters can automatically and remotely read electricity flows and provide early detection of connection faults and supply issues.

Advanced meters are commonly used internationally and in other states of Australia as part of the advancements being made to electricity networks. They also enable early detection of faults and supply issues, providing an extra layer of safety. Our advanced metering program will bring us in line with other energy networks in Australia and around the world.

Advanced meters enable emerging products, services and technologies that provide electricity consumer benefits such as owning electric vehicles, more flexible plans and options, and the ability for you to track electricity being sent back... Read more

A network interface card is the name given to the communication device inside an advanced meter that allows communication between the meter and associated systems. Advanced meters will continue to be read manually by Western Power until the associated communications system is activated.

Your new meter has a communication device installed that enables communication between the meter and Western Power’s systems. This allows us to read meters automatically and remotely, as well as detect faults and supply issues.

Not all digital meters can yet communicate with Western Power's systems. Our new meters are more advanced and are required to wirelessly communicate energy usage and electricity flows.

Your meter may be replaced by Western Power if your retailer requests a new meter at your property (e.g. to support a product or service ordered from your retailer). If you wish to explore this option, please visit your retailer's website.

Our supporting network and systems are now in place in the Perth metro, Geraldton, Kalgoorlie, Bunbury and Albany regions where most advanced meters are communicating with our metering systems. Work in other areas has commenced and will continue over the next few years.

Western Power's meter replacement program targets meters that are reaching the end of their useful life. We replace meters to ensure the network - and your electricity supply - are safe and reliable and so you can be confident that your electricity usage and generation is being measured accurately.

If we've initiated the replacement of your meter for maintenance purposes, there are no charges associated with this work. If you've requested a new metering service from your retailer for example to install solar panels or to change your tariff, your retailer can advise you of any charges that apply.

Advanced meters will be installed in all new homes being built. In established homes, where a meter has reached the end of its useful life an advanced meter will be installed. They will also be installed if a retailer requests one to support a new product or service.
Western Power is working towards providing communication coverage across the electricity network.

Advanced meters record electricity flows and communicate the information back to Western Power using a combination of low-level radio-frequency and cellular communications technology. Western Power’s advanced metering infrastructure predominately uses radio frequency supported by 4G technology.

No. You don't need an internet connection or WiFi for your advanced meter to work.

If we're replacing your meter, we'll let you know beforehand when we're coming. We'll need to turn off your power, but it shouldn't be off for more than 30 minutes. If you're home we'll let you know before we start, otherwise we'll leave a card to let you know we've been past. Once we've replaced the meter, we'll test it to make sure everything is in working order and if we do come across a fault (which doesn’t happen very often), we’ll look into it further.

If your meter and switchboard are accessible, you don't need to be home for the installation, however, please make sure there is clear and safe access. If we're unable to access the meter and switchboard because of a locked gate, an unrestrained pet or because the meter and/or switchboard are inside, we'll leave a card in your letterbox with instructions.

We'll need to turn off your electricity supply for approximately 20 to 30 minutes to safely replace your existing electricity meter. If you're home while our team member is working, we'll let you know before switching your power off. If you're not available, we'll carry out the work and leave a card to let you know the job has been completed.We understand it is difficult to be without power so whenever it is safe to do so, we perform our maintenance on a ‘live network’. However, on this occasion, we can only safely carry out this work with the power supply turned off.Once the electricityIn a small number of cases we detect faults related to the wiring on the customer side of the meter. If this happens, we are required by law and for safety reasons to turn off and disconnect the meter. If this occurs, you will need to engage a licensed electrical contractor to locate and repair the fault before the electricity supply can be restored.... Read more

All authorised Western Power staff and contractors carry formal identification provided by Western Power. You can ask to see the identification at any time.

To keep up to date with technology advances, all newly installed meters will be advanced meters. We'll also be replacing existing meters that are reaching the end of their useful life with advanced meters.

You can’t opt out of having an advanced meter installed however, you can request to have the communications device removed from your meter at any time.

Once we remove the communications device, the meter can't be read remotely, and we'll need to visit your property to read the meter. If we can't access your meter to read it, you'll receive an estimated bill. Should the electricity supply be disconnected, reconnections will take longer as they can't be done remotely and need one of our technicians to attend. Your home also won't have the extra layer of safety that an advanced meter provides by being able to detect faults on the service connection to your property.

No charge currently applies.
However there may be a future charge for us to manually read the meter. If a future charge is applied, we'll let you know in advance and what your options are.

Once we receive your request we'll visit your property within 5 working days in the Perth metro area, and 10 days in regional areas, to remove the communications card from the meter. You don't need to be home, and you won't lose power, but please ensure we have clear access to your meter box.

We'll place a green ‘Communications Device Removed’ sticker on the meter showing the date the device was removed and leave a Meter Service Work card.

Contact your retailer to opt back in to having a communications capable meter.

Contact your retailer for information about costs to re-install the communications device.

Call Western Power on 13 10 87, from 7am to 5pm, Monday to Friday.