Some common examples of actions resulting in a change to the connection point include:
If a customer doesn’t know if the connection point will change, Western Power can assess and advise as part of the application process.
The retailer is responsible for each connection point where electricity is supplied to their customer using the Western Power network, so they need to know what's going on.
To approve a customer's request to change the connection point, we need to be advised by the retailer what change its permitting.
If the retailer doesn't get involved, we’re not able to process the customer's application beyond the design stage.
Western Power will place the application on hold for a set period and ask the customer to contact the retailer.
We’ll provide each customer with a unique reference number related to their application. This number allows us to track the project and respond to any enquiries.
The customer should keep this number – it's important and we'll always ask for it. It's also the reference number that will need to be provided to the retailer.
When the retailer provides their approval, they will quote this number so we can match it to the customer's application.
Before construction starts, Western Power agrees the scope with the customer, we understand however that sometimes, plans change. If the scope changes, we need to assess what these changes involve.
If this work modifies the connection point, the retailer will need to get involved.