Make the safe call
Would you know what to do in an electrical emergency?
It's your responsibility to ensure that private power poles and powerlines are safe.
If we identify an unsafe connection with your electrical equipment where it connects to our network, we may need to disconnect the power supply until it's fixed by a licensed electrician. We'll give you information about the issue and the steps needed to restore the electricity supply.
You can’t see an electrical fault, but you can feel one. Find out what you need to do to keep yourself, your family and the community safe.
A fallen power pole or powerline has the potential to result in a ground fire or electric shock