Contact us - Western Power

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General enquiry
Feedback
Complaints

This form is for enquiries that are general in nature and not for reporting issues. If you would like to report any emergencies or outages please call 13 13 51.

For non urgent issues such as reporting graffiti or ongoing concerns with your power reliability click here.

Your enquiry

Enquiry *

Contact information

First name *

Last name *

Email address *

Contact number

Address

Suburb

Postcode

First name *

Last name *

Address

Phone

Would you like us to contact you? * Yes
No

What would you like to tell us? *

We understand that sometimes you might have a complaint about our products or services. Please tell us about it as your feedback helps us improve what we do. We’ll listen to your complaint and do everything we can to resolve it. Your privacy will be maintained at all times in accordance with our privacy policy. You can learn more about our complaints process here.

Claims compensation

Occasionally, power failure can cause loss or damage. For this reason we provide affected customers with the opportunity to claim compensation. You can learn more about our claims process here, or go directly to our customer damage report form to make a claim.

Online complaint form

Click here

Contact details

General enquiries	13 10 87 (7am-5pm Monday to Friday)*	enquiry@westernpower.com.au
Emergencies & outages	13 13 51 (24 hours) *
Report streetlight faults or graffiti	1800 622 008	Log a streetlight fault or report graffiti
Complaints	13 10 87 *

* Local call charges apply from a landline phone. Mobile phones may incur a higher charge.

Accessibility

We aim to provide information, facilities and services that are fully accessible.

if you have a speech or hearing difficulty, contact us through the National Relay Service on 1800 13 13 51
Interpreter services 13 14 50

Head office:

363 Wellington Street, Perth WA 6000

Postal addresses:

Main Western Power Mailing Address
GPO Box L921, Perth WA 6842

Western Power Complaints Team
Locked Bag 2520, Perth WA 6001

Meter Reading Services (Self-Read Meter Cards)
Reply Paid 8285, Perth BC 6849

Western Power Outage App

Download it today.