Contact us
Have a question or want to leave some feedback?
- General enquiry
- Feedback
- Complaints
For non urgent issues such as reporting graffiti or ongoing concerns with your power reliability click here.
We understand that sometimes you might have a complaint about our products or services. Please tell us about it as your feedback helps us improve what we do. We’ll listen to your complaint and do everything we can to resolve it. Your privacy will be maintained at all times in accordance with our privacy policy. You can learn more about our complaints process here.
Claims compensation
Occasionally, power failure can cause loss or damage. For this reason we provide affected customers with the opportunity to claim compensation. You can learn more about our claims process here, or go directly to our customer damage report form to make a claim.
Online complaint form
Click hereContact details
| General enquiries | 13 10 87 (7am-5pm Monday to Friday)* | enquiry@westernpower.com.au |
| Emergencies & outages | 13 13 51 (24 hours) * | |
| Report streetlight faults or graffiti | 1800 622 008 | Log a streetlight fault or report graffiti |
| Complaints | 13 10 87 * |
* Local call charges apply from a landline phone. Mobile phones may incur a higher charge.
Accessibility
We aim to provide information, facilities and services that are fully accessible.
- if you have a speech or hearing difficulty, contact us through the National Relay Service on 1800 13 13 51
Interpreter services 13 14 50
Head office:
363 Wellington Street, Perth WA 6000
Postal addresses:
Main Western Power Mailing Address
GPO Box L921, Perth WA 6842
Western Power Complaints Team
Locked Bag 2520, Perth WA 6001
Meter Reading Services (Self-Read Meter Cards)
Reply Paid 8285, Perth BC 6849