Contact us
Find out the different ways to get in touch with us.
Do not report hazards or emergencies online, call 13 13 51 for immediate assistance.
Online enquiries
| For enquiries, issues or complaints | Contact us online |
Western Power collects personal information through this Contact Us page and associated customer service channels (including telephone, email and online forms) to respond to your enquiry and manage our services.
What we collect
We may collect:
- Your name and contact details (such as phone number, email address and address)
- Details of your enquiry, feedback, complaint or request
- Customer or site information relevant to your enquiry (e.g. address, account or request details)
- Any additional information you choose to provide in your message or attachments
Western Power collects this information directly from you when you complete this form, contact us using the details provided on this page, or otherwise engage with our customer service channels, including by telephone.
Why we collect your information
We collect, use and handle your personal information to:
- Respond to your enquiry or request
- Provide customer support and manage complaints or feedback
- Verify your identity where required
- Investigate and resolve issues relating to our services, network or operations
- Maintain records of interactions with customers and stakeholders
- Improve our services, systems and customer experience
- Meet our legal and regulatory obligations
How we may use and share your information
Western Power may use and disclose your personal information:
- Internally, to relevant Western Power business areas to respond to and manage your enquiry
- To our service providers and contractors who assist in delivering customer support, IT systems and operational services
- To government agencies, regulators or oversight bodies where required or authorised by law
- Where necessary, to third parties involved in resolving your request (for example, contractors attending a site or service providers supporting network operations)
We only share personal information where it is necessary for these purposes and in accordance with applicable laws.
Telephone and other contact channels
Western Power may also collect the same types of personal information when you contact us via telephone numbers listed on this page or through other customer service channels. All calls to Western Power are recorded to support safety, training, quality assurance and other operational and regulatory requirements. These channels are alternative methods for providing your information and do not change the purposes for which we collect, use or disclose it.
How we protect your information
We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
Consent – sensitive personal information
By submitting any sensitive personal information through this page or contacting us using the details provided, you acknowledge and consent that your sensitive personal information will be handled in accordance with this notice and Western Power’s Privacy Policy.
Further information
For more information about how Western Power manages personal information, including how to access or correct your information or make a privacy complaint, please see our Privacy Policy
Phone enquiries
Local call charges apply from a landline phone. Mobile phones may incur a higher charge.
| General enquiries 8.30am-5pm Monday to Friday |
13 10 87 |
| Emergencies & outages 24 hours |
13 13 51 |
| Report streetlight faults or graffiti | 1800 622 008 |
| Complaints | 13 10 87 |
| Please note: This line is not able to address general customer complaints or queries. | 1300 304 550 |
Accessibility
We aim to provide information, facilities and services that are fully accessible.
| National Relay Service for speech or hearing difficulties | 1800 13 13 51 |
| Translating and interpreting services | 13 14 50 |
