Major Customer Connections Manager

Major Customer Connections Manager -  Permanent Full Time / Perth CBD Office

Western Power is seeking a highly motivated Major Customer Connections Manager to join our team at our Perth CBD office.

As the energy sector accelerates toward decarbonisation, major customers are increasingly seeking grid connections to support renewables and electrification. This surge in demand, driven by both State Government and industry coal retirement commitments, is shaping the future of our transmission network and informing the scope of our Clean Energy Link Program.

In this critical leadership role, you’ll be responsible for managing complex connection projects across both transmission and distribution networks. This includes supporting new transmission load and generators, major distribution connections, and the relocation of existing transmission infrastructure.

You’ll lead the end-to-end connections process—overseeing strategy development, process design, customer engagement, contract negotiation, and relationship management with some of WA’s largest energy users. Your work will directly influence the pace and success of Western Australia's energy transition.

If you're passionate about delivering energy solutions that enable decarbonisation and economic growth, and thrive in a fast-paced, high-impact environment, we’d love to hear from you.

Your Role in Action   

• Manage the prioritisation of customer connections through the application of the Critical Project Framework.
• Support the development of investment cases for the Clean Energy Link Program.
• Improve customer experience, including quality of information provided and ease / speed of process.
• Support Western Power to meet the required in-service date for customers.
• Deliver committed process program improvements, including benefits and performance reporting, and management of continuous improvement framework.
• Facilitate the timely management of issues and risks relating to the portfolio.
• Identify, deliver and maintain process collateral in response to policy or process changes, including contractual artefacts underpinning the connections process.
• Governance and compliance of commercial and contract obligations.

What Makes You a Great Fit  

• Demonstrated leadership experience, preferably with experience working in energy, government or a related industry.
• Tertiary qualifications in a commercial or business discipline.
• A broad and or deep knowledge within a customer service environment or strategic business-related area.
• Demonstrated ability to support and implement fit for purpose, or customer and user centred service strategies.
• Strong influencing, communication and interpersonal skills.
• Significant experience in managing complex environments.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:  

• Over 50% of our employment opportunities are driven by career progression.   
• Flexible work arrangements to support part time work, working hours and working from home arrangements.  
• The opportunity to purchase up to four weeks of additional leave per year.  
• Access to salary packaging, social club activities, and discounted health insurance and gym membership.  
• An award-winning employee recognition and benefits programme.  
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.    
• In addition to standard leave, enjoy three wellness leave days each year. 

Applications close on 23rd June 2025

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan.  

Learn more about Western Power here: About (westernpower.com.au)  

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