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Policies & Standards
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Will I be compensated for loss or damage?
Do I need to provide additional documentation?
Where appropriate, we will meet the replacement cost for replacing "like with like".
We will help customers meet the fair and reasonable cost of repairs to damaged equipment under the following circumstances:
- incorrect action by us, or
- inappropriate operation of our equipment
We do not reimburse GST when compensating business customers who are able to lodge GST input tax credits, since this is claimed from the Australian Tax Office.
You must provide all supporting documents, including any receipts/invoices, quotations, repair reports and photographs of any damaged items. We reserve the right to view original documents.
Damaged items should not be disposed of until after the claim has been resolved (excluding food goods).
In some cases, you may need to provide our assessors with reasonable access to investigate your claim request.
Without supporting documentation/evidence, Western Power will be unable to process your claim.
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Meter installation - Above standard supply
Use this form if you want to install, remove or relocate metering equipment that is above standard supply.
Meter installation and mains connection - standard supply
Use this service request if you want to install one, or multiple, direct meters at a premise that has an existing standard electricity supply or Install temporary supply in an area with existing underground power.
Verifiable consent for access to energy data
To access energy data a third party must provide us with verifiable consent from the customer for the data the customer is or was associated with the metering point.
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