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Make the safe call

Summer can bring strong winds

Ensure trees on your property are well away from powerlines

Your guide to staying safe

  • Prepare for storms
  • During a storm
  • After a storm

Each year, storms and high winds cause major damage to properties and powerlines - more than 50% of outages are caused by debris coming into contact with the network. We're committed to helping you stay storm safe. Use our tips and information to help you prepare:

  • trim vegetation that is close to powerlines
  • pack away debris that could be blown into powerlines
  • download our mobile app and register your property
  • save our 13 13 51 emergency number into your phone
  • charge your mobile devices
  • follow us, the Bureau of Meteorology and DFES on social media
  • have a fully charged torch in an easily accessible place

Learn more

Unexpected summer winds and storms can blow trees branches and loose debris into powerlines causing power outages and hazards. Here's some tips to help you stay safe during a storm: 

  • stay indoors
  • keep an eye on Western Power, Bureau of Meteorology and DFES websites and social media feeds for updates
  • if you see a fallen powerline, call 13 13 51

Learn more

  • keep an eye on Western Power, Bureau of Meteorology and DFES websites and social media feeds for updates
  • if you see a fallen powerline, call 13 13 51
  • lost power for 12+ hours? Apply for compensation

Learn more

Are your trees too close to powerlines?

When trees or branches come into contact with powerlines, they can cause power failures, bushfires and serious accidents. Home owners and occupiers are responsible for ensuring trees on their property stay clear of powerlines all year round.

Clearance zones may vary in your area depending on the type of conductor used to transport electricity, the fire risk of the area and the distance between two poles (span). Allow for reasonable regrowth when trimming your trees, so they can be maintained outside the clearance zones all year round.

Urban standards

In urban areas, the minimum clearances are typically 2.5 metres to the side and 2 metres below.

Rural standards

In rural areas the minimum clearances are typically 4 metres to the side and 2.5 metres below.

Find out who’s responsibility it is to manage vegetation.

Do you know that electricity from a fallen powerline can travel up to 8m through the ground?

If you see a fallen powerline stay well away and make the safe call to Western Power on 13 13 51.

Find out what you can do to stay safe in an electrical emergency.

Download our mobile app

Stay up-to-date with power outages affecting your area – download the free Western Power mobile app.

  • Receive push alerts and SMS notifications for the latest power outage updates.
  • Learn when network maintenance is planned for your suburb
  • Access the latest estimated restoration times during a power outage.
  • Register multiple properties, including your primary residence, rental properties or family members’ homes.

It’s easy to get started! Once you’ve signed up, all you need is your street address or the meter number on your Synergy bill.

Download the app now:

  • Download on the App Store
  • Get it on Google Play

Western Power Outage App

Download it today.