Skip to content

Cyclone Seroja recovery payments

Cyclone Seroja has presented an unprecedented challenge for Western Power, with the affected area larger than Tasmania.

Despite our rapid response, around 280 residents and small businesses in the Mid-West and Wheatbelt have waited six weeks or longer to reconnect to the network, with many purchasing their own generator fuel over this time and others travelling long distances for hot showers.

To help with these costs the State Government has announced $1,000 payments to eligible customers who were awaiting network repairs as at 24 May 2021. 

Western Power will administer these payments on behalf of State Government, with payments made from July 2021. This does not represent an ongoing commitment by Western Power.

This payment is in addition to our extended outage payment.

If you believe you are eligible for this payment you can apply below. We can help you fill out the form over the phone – please call 13 13 51 for assistance.


Cyclone Seroja recovery payments

Meter details

Details about your account you are claiming for

Address of affected property

Contact details

Postal address

(if different from property address)

Claim payment

Condition of agreement

  • We are under no obligation to verify the following;
    • correctness of the bank account details
    • the authority of the undersigned on the bank account details and the authority of the undersigned as conclusive evidence of authority to execute this agreement on behalf of the vendor (name above).
  • We will not be responsible for any delays in payment or error due to factors outside our reasonable control including delays in the banking system.
  • We reserve the right at any time to terminate or suspend this direct credit payment method and to pay by cheque or any other manner which we may determine.

Applicant declaration