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What if I believe the SPS was sized incorrectly or the generator is turning on more than it should?

The SPS are fitted with 24-hour remote monitoring dashboards which provide real time visibility of the SPS performance so Western Power, and the contractor, can see if there is an issue with the SPS or if the diesel tank is running low before the scheduled service date. The generator is expected to operate for a minimum duration every 1 to 2 weeks (depending on manufacturer’s requirements) for its maintenance cycle to minimise generator deterioration. This will only occur if the generator has not been required to operate due to load conditions within the maintenance cycle period.

We monitor SPS remotely to identify sites that might require augmentation in cases of excessive generator run time.

If there is an emergency or SPS customers experience a fault or outage they will still need to call the Western Power faults and emergency line on 13 13 51 (24 hours).