Why are some faults repaired and power restored in minutes while others take hours?

The duration of a power outage is affected by various factors including:

• the number of high priority incidents and new incident reports which may flow in, for example, during a storm
• the location of the fault and how close it is to your property
• the ability to use backup power while we repair the fault
• the nature of the fault and how easy it is to repair
• the time required to get extra resources to a site when needed.