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Restoring power

Restoring power

The duration of a power outage is affected by various factors including:

  • the number of high priority incidents and new incident reports which may flow in, for example, during a storm
  • the location of the fault and how close it is to your property
  • the ability to use backup power while we repair the fault
  • the nature of the fault and how easy it is to repair
  • the time required to get extra resources to a site when needed.

Estimated restoration times relating to postcodes are only ever estimates.

This is because in a ‘postcode area’ there are numerous powerlines that are not necessarily interconnected, which means that restoring power to a line may return power to some customers in one street, but not others.

Additionally, conditions on the ground can change which may impact how safely and quickly our crews can repair the network and restore power.

We recognise it is frustrating to read the message “Restoration time: unknown”. An unknown restoration time message can arise when there is extensive damage to the network, generally caused by a major incident such as a storm, and our crews are attending to many faults.

In such cases, our crews must firstly make each site safe before work can commence.

When there are many faults in a suburb, repair work on one fault may return power to some customers, but not others. Therefore it is not possible to give an estimated restoration time for a suburb that is meaningful for all affected customers... Read more

When the network is damaged, our first action is to make the site safe for our crews and for the community and then to assess the damage.

Our crews prioritise work focusing first on rebuilding the major lines that connect the most customers to the network.

After the major lines that form the backbone of the network have been repaired, crews work on the smaller lines and then on individual customer lines.

Major storms or lightning strikes often damage several sets of powerlines over a widespread area.

Ground and/or helicopter patrols must visually inspect lines before power is restored, to ensure... Read more

Our role is to provide safe and reliable electricity to our customers. During the bushfire season, we make changes to the way we operate in high and extreme fire risk areas.

Our systems that remotely and automatically restore power are altered during the hotter months to reduce the chance of a spark causing a fire. Occasionally, the process of automatically restoring power can add to the risks of fire. In high and extreme fire areas it is safer to physically check lines before power is restored after an interruption to make sure there are no branches or foreign objects touching the powerlines.... Read more

If you’re a life support equipment customer

We will contact you by phone to confirm you have received a notification about the planned power outage. If you don’t want to receive a follow up phone call, please let us know by our contact form or call us on 13 10 87 to opt out of this service.

If you require your life support equipment during the outage, please make sure you have enough back up supply or are able to make alternate arrangements. If you have any concerns or require assistance, please call us on 13 10 87.

Handy tips for how to prepare for a power outage

Cordless phones, including NBN... Read more

Western Power installs and maintains streetlights on behalf of most local governments. Local government is responsible for the location, brightness and the number of streetlights in their area.

Main Roads WA installs and maintains freeway and main arterial road lighting. Main Roads WA can be contacted at or on 13 81 38.

Seen a faulty streetlight? Report it through our interative reporting tool

If your electricity supply is interrupted, we work as safely and quickly as possible to restore power. Our emergency response teams work 24 hours a day seven days a week to fix faults on the network.

When restoring power, our guidelines determine the order of repairs so the greatest number of customer connections can be repaired as soon as possible.

When the network is damaged, our first action is to make the site safe for our crews and for the community, and then to assess the damage. Once we complete the repairs, we restore power using the following priority list:

If you see fallen powerlines... Read more