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How will I be compensated for the lack of power?

Western Power provides an extended outage payment to acknowledge community inconvenience during periods without power.   

The extended outage payment is usually $80 but has been increased to $160 for customers impacted by this weather event, either directly or indirectly. It is a courtesy payment and is separate from the disaster relief payments offered by the Federal Government.  

You can apply, once power is reconnected. To find out more and lodge a claim, visit our extended outage page 

You will need your meter number and bank details to do this. We can help you fill out the form over the phone – please call 13 10 87 for assistance. 

Despite our rapid response, around 280 residents and small businesses in the Mid-West and Wheatbelt have waited six weeks or longer to reconnect to the network, with many purchasing their own generator fuel over this time and others travelling long distances for hot showers. These costs have not been covered by insurers or disaster relief funds.

To help with these costs the State Government has announced $1,000 payments to eligible customers who were awaiting network repairs as at 24 May 2021. 

Western Power will administer these payments on behalf of State Government, with payments made from July 2021. This does not represent an ongoing commitment by Western Power.

This payment is in addition to our extended outage payment.

If you believe you are eligible for this payment you can apply online for a Cyclone Seroja recovery payments. You  will need your meter number and bank details to do apply. We can help you fill out the form over the phone – please call 13 10 87 for assistance.