Cyclone Seroja update
Western Power’s meter reading processes vary slightly depending on the customer and the type of meter.
Manual read carried out by Western Power
We will read your meter either monthly or bimonthly depending on your tariff.
If you live in an area where it is not economically feasible for Western Power to send a meter reader out regularly, you'll be asked to read your own meter.
You can request to read your own meter via arrangement with Synergy.
Remote meter read data collection
These meters are used by customers who need to comply with the West Australian Electrical Regulations 2008 or for commercial and industrial customers who require large scale consumption of energy for their operation. The commercial and industrial customers are classed as contestable, meaning they can choose their retailer.
These meters collect data remotely at either 15 or 30 intervals minutes and transmit the data to Western Power's metering database via a mobile phone sim card in the meter.
Once the data is collected it is validated per sections 10 and 11 of the Metrology Procedure for Metering Installations on the Western Power Network and published to the customer's retailer.