Skip to content

Will I be compensated for loss or damage?

Where appropriate, we will meet the replacement cost for replacing "like with like".
We will help customers meet the fair and reasonable cost of repairs to damaged equipment under the following circumstances:

  • incorrect action by us, or
  • inappropriate operation of our equipment

We do not reimburse GST when compensating business customers who are able to lodge GST input tax credits, since this is claimed from the Australian Tax Office.