What can I do if my claim is declined?
If we decline your claim, we will send you an email advising of the reason for the problem (such as the cause for the power outage), which will assist you should you then pursue compensation through your insurance company.
If you were affected by a power outage lasting 12 hours or more, you may be eligible for an $80 extended outage service standard payment.
If you are not satisfied with our response, you may request a secondary review by emailing [email protected] quoting your claim reference number. You should also provide any further or additional information you may have in support of your review request.