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Power outage updates

View our latest updates related to power outages over the Christmas long weekend. 

Latest updates

We apologise to those members of the community that have been experiencing loss of power supply to their homes and business during the past few days, especially at this time of year.

Currently there are around 470 customers without power. Areas include Lower Chittering (157), Scarborough (163), Mosman Park (72) and Keysbrook (59). At the peak there was 34,000 customers without power on Boxing Day night. Not all these customers have been off since Boxing Day as the majority relate to more recent faults.

The network has experienced very high electricity demand over the past four days. Even though the network is designed to cope with high demand, three or more consecutive days of extreme high weather such as this lengthy heatwave we have experienced (with record back-to-back temperatures), puts additional stress on network equipment, particularly as the network does not have the opportunity to cool down overnight as per usual given the high overnight temperatures.

Community safety is our number one priority, and to minimise bushfire risk, we’re unable to re-energise unless the fire danger index drops, which during this heatwave isn’t occurring until late at night, which can result in longer than normal outages.

This re-energise limitation also applies in the metro area. While a street in the metro area may not appear to have any bushfire risk, the powerline that feeds the street may, some distance away, traverse urban bushland and parks. Doing work in that metro street may cause a spark some distance away where the line traverses bushland and start a fire and create a community risk. It is not possible to have our staff or fire brigades monitoring every section of the network where our lines traverse bushland or parks.

In some areas such as Dawesville, we had unusually high demand for power, which caused repeated power outages from drop out fuses and other protection devices. We redirected load where possible and are looking at network solutions to address the issues.

We’re keeping affected customers informed via SMS, our website and social media. Response time messaging can sometimes take a while to be updated as on many occasions a repair crew needs to attend site and provide information on how long it will take to address the fault.

We understand the frustration and inconvenience power interruptions cause, particularly this time of year and appreciate affected customers’ patience while we work to restore power as quickly and safely as we can.

Once power is reconnected you can apply for an extended outage payment via the Extended Outages Payment claim form. If you are experiencing an extended outage we encourage you to:

  • Minimise opening and closing your fridge or freezer.
  • Unplug all electrical appliances. Switch off air conditioners.
  • Unplug ‘surge-sensitive’ equipment such as computers and TVs to avoid potential damage.

We urge people to stay eight metres away from any fallen power lines or other damage to the network and report it to us on 13 13 51 so that emergency response crews can attend the hazard to make the area safe.

Important links:

Our crews and our Network Operations team are continuing to restore power to homes and businesses affected by power outages as a result of the prolonged heat wave. Around 4,000 customers are currently without power after more than 11,000 customers were reconnected overnight.

We have had unusually high demand for power in isolated areas, which is causing repeated power outages from drop out fuses and other protection devices. We have redirected load where possible and are looking at network solutions to address the issues.

Crews are continuing to repair faults and safely restore power as quickly as they can.

Power was restored to the Northampton townsite late Monday afternoon after helicopter patrols located two faults along the line. Some outlying areas are still without power and we will continue to work to restore power to these customers as soon as able.

Around 40 homes and business in the Wooroloo and Chidlow bushfire area remain without power with two distribution poles and five transmission poles having been damaged by bushfire. Restoration efforts are expected to commence once we are granted access to the fire ground site.

There continues to be fire restrictions across the metro and north areas of the grid today. To reduce the risk of a bushfire, we’ve altered our work practises and may be unable to re-energise until conditions ease. During bushfire season, we adjust settings on network devices, which are used to restore power quickly during transient faults (auto-reclosers), to make them more sensitive during the bushfire season. This reduces fire risk but often results in more prolonged interruptions, as has happened during this heatwave.

Our network infrastructure traverses a lot of urban bushland and parks/reserves in the metropolitan area and during high fire weather conditions we cannot restore power until conditions ease to minimise bushfire risk. We constantly monitor the Fire Danger Index, which takes into account not only temperature but wind and humidity. It is a key indicator in measuring the risk associated with switching and turning power back on as we don’t risk turning on the power if there’s a chance network infrastructure could cause a spark that leads to a bushfire. Community and crew safety is our number one priority.

We understand the frustration and inconvenience power interruptions cause, particularly this time of year and appreciate affected customers patience while we work to restore power as quickly and safely as we can.

Once power is reconnected you can apply for an extended outage payment via the Extended Outages Payment claim form.

If you are experiencing an extended outage we encourage you to:

  • Minimise opening and closing your fridge or freezer.
  • Unplug all electrical appliances. Switch off air conditioners.
  • Unplug ‘surge-sensitive’ equipment such as computers and TVs to avoid potential damage.

We urge people to stay eight metres away from any fallen powerlines or other damage to the network and report it to us on 13 13 51 so that emergency response crews can attend the hazard to make the area safe.

Important links:

Our crews and our Network Operations team are continuing to restore power to homes and businesses affected by power outages. Around 7000 are currently without power down from 11,000 customers earlier today.

The majority of these outages are impacting small groups of customers and have been caused by drop out fuses and other protection devices. Crews are continuing to repair faults and safely restore power as quickly as they can.  

Around 425 customers remain affected in a prolonged outage in Roleystone, which initially impacted 3000 customers. The network is being progressively restored as inspection patrols continue re-energising small portions of the network once cleared as safe.

Western Power’s helicopter patrol has located two faults affecting supply to 1386 homes and businesses Northampton and surrounds, and crews are on route to restore power for 6pm provided no other faults are detected.

Outages along the coast from Cape Burney south to Dongara are impacting 946 homes and businesses. Vehicle patrols of the network were conducted overnight to locate network faults, followed by a helicopter patrol dispatched this afternoon. A bird nest was discovered on the Dongara feeder and identified as the cause of the outage. Crews are attending from Geraldton for an expected restoration at 5pm provided no other faults are detected.

Around 135 homes and business in the Wooroloo, Chidlow and Gidgegannup bushfire area remain without power with two distribution poles and five transmission poles having been damaged by bushfire. Restoration efforts are expected to commence once Western Power is granted access to the fire ground site safely.

There are a number of fire restrictions across the metro and north areas of the grid today. To reduce the risk of a bushfire, we’ve altered our work practices and are unable to reenergise until conditions eased.  During bushfire season, we adjust settings on network devices, which are used to restore power quickly during transient faults (auto-reclosers), to make them more sensitive during the bushfire season. This reduces fire risk but often results in more prolonged interruptions, as has happened during this heatwave.

Our network infrastructure traverses a lot of urban bushland and parks/reserves in the metropolitan area and during high fire weather conditions we cannot restore power until conditions ease to minimise bushfire risk. We constantly monitor the Fire Danger Index which takes into account not only temperature but wind and humidity. It is a key indicator in measuring the risk associated with switching and turning power back on as we don’t risk turning on the power if there’s a chance network infrastructure could cause a spark that leads to a bushfire. Community and crew safety is our number one priority.

Extended outage payments

Once power is reconnected you can apply for an extended outage payment via the Extended Outages Payment claim form.

If customers are experiencing an extended outage we encourage customers to:

  • Minimise opening and closing your fridge or freezer.
  • Keep useful phone numbers on hand.
  • Unplug all electrical appliances. Switch off air conditioners.
  • Unplug ‘surge-sensitive’ equipment such as computers and TVs to avoid potential damage.

We urge people to stay eight metres away from any fallen power lines or other damage to the network and report it to us on 13 13 51 so that emergency response crews can attend the hazard to make the area safe. 

Important links:

Our crews are continuing to repair and restore power to homes and businesses affected by power outages.

Around 11,000 customers are currently without power, down from 34,000 following the 44 degree weather experienced yesterday in the metro area and surrounding parts of the network. Approximately 20,000 homes and businesses were restored during the night as fire weather conditions eased.

We understand the frustration and inconvenience power interruptions cause, particularly this time of year and appreciate affected customers’ patience while we work to restore power as quickly and safely as we can.

The continued extreme heat today is again hampering restoration with the High Fire Danger weather forecast for today. To reduce bushfire risk, we’ve altered our work practices and are unable to re-energise until conditions eased.  Community and crew safety is our number one priority.

We currently have 98 outages, the majority of which are impacting small groups of customers and have been caused by either low voltage fuses or drop-out fuses. Crews are continuing to repair faults and safely restore power as quickly as they can.  Around 450 customers are affected by a prolonged outage in Roleystone, which initially impacted 3000 customers. Due to fire weather conditions crews are patrolling sections of line and restoring in a slow and safe manner. Other current outages include Northampton (1300) and Greenough (450).

Around 130 homes and businesses in the Wooroloo bushfire area without power. We’re working with DFES and proactively turned off a feeder in the area due to the bushfire. We’re responding to  reports of poles on fire and are aware that there has been some damage to the network in the area.  There’s no impact to power supply in the Margaret River bushfire area.

During bushfire season, we adjust settings on network devices, which are used to restore power quickly during transient faults (auto-reclosers), to make them more sensitive during the bushfire season. This reduces fire risk but often results in more prolonged interruptions, as has happened during this heatwave. This applies to the metro area as the network traverses a lot of urban bushland and parks/reserves.

We constantly monitor the Fire Danger Index which considers not only temperature but wind and humidity. It’s a key indicator in measuring the risk associated with switching and turning power back on as we don’t risk turning on the power if there’s a chance network infrastructure could cause a spark that leads to a bushfire.

Extended outage payments

Once power is reconnected you can apply for an extended outage payment via the Extended Outages Payment claim form.

If customers are experiencing an extended outage we encourage customers to:

  • Minimise opening and closing your fridge or freezer.
  • Keep useful phone numbers on hand.
  • Unplug all electrical appliances. Switch off air conditioners.
  • Unplug ‘surge-sensitive’ equipment such as computers and TVs to avoid potential damage.

We urge people to stay eight metres away from any fallen power lines or other damage to the network and report it to us on 13 13 51 so that emergency response crews can attend the hazard to make the area safe. 

Important links:

Our crews and Network Operations team restored power to around 20,000 homes and businesses during the night as fire weather conditions eased following the 44 degree weather experienced yesterday. Around 11,500 are currently without power across 103 outages across the network.

The majority of these outages are impacting small groups of customers and have been caused by either low voltage fuses or drop out fuses. Crews are continuing to repair faults and safely restore power as quickly as they can.

Around 450 customers are affected by a prolonged outage in Roleystone, which initially impacted 3000 customers. Due to fire weather conditions crews are patrolling sections of line and restoring in a slow and safe manner.

Around 130 homes and business in the Wooroloo bushfire area without power. We’re working with DFES and proactively turned off a feeder in the area due to the bushfire. We’re responding to  reports of poles on fire and are aware that there has been some damage to the network in the area.  

There’re a number of fire restrictions across the metro and north areas of the grid today. To reduce the risk of a bushfire, we’ve altered our work practices and are unable to reenergise until conditions eased.  During bushfire season, we adjust settings on network devices, which are used to restore power quickly during transient faults (auto-reclosers), to make them more sensitive during the bushfire season. This reduces fire risk but often results in more prolonged interruptions, as has happened during this heatwave.

Our network infrastructure traverses a lot of urban bushland and parks/reserves in the metropolitan area and during high fire weather conditions we cannot restore power until conditions ease to minimise bushfire risk. We constantly monitor the Fire Danger Index which takes into account not only temperature but wind and humidity. It is a key indicator in measuring the risk associated with switching and turning power back on as we don’t risk turning on the power if there’s a chance network infrastructure could cause a spark that leads to a bushfire. Community and crew safety is our number one priority.

We understand the frustration and inconvenience power interruptions cause, particularly this time of year and appreciate affected customers patience while we work to restore power as quickly and safely as we can.

Extended outage payments

Once power is reconnected you can apply for an extended outage payment via the Extended Outages Payment claim form.

If customers are experiencing an extended outage we encourage customers to:

  • Minimise opening and closing your fridge or freezer.
  • Keep useful phone numbers on hand.
  • Unplug all electrical appliances. Switch off air conditioners.
  • Unplug ‘surge-sensitive’ equipment such as computers and TVs to avoid potential damage.

We urge people to stay eight metres away from any fallen power lines or other damage to the network and report it to us on 13 13 51 so that emergency response crews can attend the hazard to make the area safe. 

Important links:

Currently there are 23,503 customers without power with over 100 multi-customer outages. We’ve been able to restore the majority of customers impacted on Christmas Day and Boxing Day however issues started to occur at around 4pm when the load started to increase (and the solar load fell away). There are 75 outages impacting 11,000 customers that will require physical crews to attend the faults and restore, so restorations will continue throughout the day tomorrow.

We have the potential to get approx. 16,000 customers back on tonight given the fire risk has reduced slightly in the more westerly suburbs.

There was a private generator that tripped, causing an under-frequency load shedding event. This had minimal impact on residential customers.

There are also two fires currently burning that we are monitoring. The fire near Wooroloo is significant (150 hectares burnt), and DFES have deployed 100 fire trucks. The fire has increased in size and is tracking the same path as the previous fire, no homes have been lost but the fire is still out of control and uncontained. We have proactively turned off a feeder, with approx. 105 customers without power because of the fire in that area.

There are no outages related to the bushfire in the Margaret River region, which is located south of Busselton, east of Margaret River.

Metro and North Country areas continue to have Total Fire Ban and Vehicle Movement Bans in place, with Total Fire Bans not being lifted in some eastern suburbs until at least 10pm tomorrow. This will have a significant impact on our ability to restore power to customers.

Outages

South Country

  • Yallingup, Dunsborough: Weather is a bit cooler in the south, so we are not as restricted with restoration efforts. We expect to get Yallingup back on this evening, however expect Dunsborough to be restored around 10am tomorrow.

Metro area – over 100 multi customer faults

  • Mandurah area: Customers have been off for a prolonged period, Crews worked to restore power today and did get customers back on (a number of times), however issues with the fault remained. We expect to get power restored this evening.
  • Yanchep, Alkimos: We’re aware of the issue and expect power back on this evening.
  • Yunderup: Mandurah crew onsite patrolling.
  • Two Rocks: Crew restored half of the feeder earlier this evening and are working on restoring remaining section. Estimated restoration time is unknown at this stage.
  • Hamilton Hill area: Estimated restoration time is unknown at this stage.
  • Roleystone: Crews patrolling sections of line and restoring in a slow and safe manner.

Crews are continuing to work restoring power into the evening to get the largest number of customers back on as soon as possible.

Extended outage payments

Once power is reconnected you can apply for an extended outage payment via the Extended Outages Payment claim form.

If customers are experiencing an extended outage we encourage customers to:

  • Minimise opening and closing your fridge or freezer.
  • Keep useful phone numbers on hand.
  • Unplug all electrical appliances. Switch off air conditioners.
  • Unplug ‘surge-sensitive’ equipment such as computers and TVs to avoid potential damage.

We urge people to stay eight metres away from any fallen power lines or other damage to the network and report it to us on 13 13 51 so that emergency response crews can attend the hazard to make the area safe. 

Important links:

Our crews and control centre continue to work through challenging conditions to locate and repair widespread faults affecting 24,000 customers without power.

We have been able to restore power to nearly 1,000 customers in Roleystone (2,700 originally) earlier today, customers in Kelmscott (1,400 originally) and Rockingham had power restored after lunch and customers in Mandurah had power restored by 4.30pm (500 originally) today.

Given the high fire weather conditions we are restricted in our ability to locate faults and restore power to reduce bushfire fire risk. Community safety is our number one priority, even in the metro area we need to be mindful of re-energising around vegetation as our network infrastructure traverses a lot of urban bushland and parks.

The Fire Danger Index is a key indicator for us in measuring the risk associated with switching and turning power back on. We simply don’t want to risk turning on the power if there’s a chance our network could cause a spark that leads to a bushfire.

We’re working as quickly and safely as possible, but due to current fire weather conditions we operate the network on more sensitive settings to reduce the risk of bushfire and cannot re-energise until conditions have eased and we have completed a full visual inspection of the line.

We are also actively monitoring two bushfires in Margaret River and Wooroloo and will work with DFES to assess the impact on our network.

We understand the frustration and inconvenience power interruptions cause, particularly this time of year and we appreciate your patience while we work to restore power as quickly and safely as we can.

Managing fire risk

During bushfire season, we adjust settings on the network devices to reduce likelihood of fire risk. Devices that are used to restore power quickly during transient faults (auto-reclosers) are modified to make them more sensitive during the bushfire season. This reduces fire risk but often results in more prolonged interruptions, as has happened during this heatwave.

We are constantly monitoring the Fire Danger Index and look to restore power as soon as that comes down. The Fire Danger Index takes into account not only temperature but wind and humidity. It is a key indicator for us in measuring the risk associated with switching and turning power back on, we simply don’t want to risk turning on the power if there’s a chance our network could cause a spark that leads to a bushfire.

Resources

We are utilising all fault crews available.

This evening

We forecast high demand this evening which may result in further localised faults. Fire risk continues to remain high and impact our ability to restore power.

Weather conditions

Forecast to be very hot tomorrow and for the coming days. Fire danger conditions along the Darling Scarp are forecast to remain severe until 10pm tomorrow. This will significantly delay some restorations.
We are actively monitoring bushfire emergency warnings in the Shire of Mundaring.

Extended outage payments

Once power is reconnected you can apply for an extended outage payment via the Extended Outages Payment claim form.

If customers are experiencing an extended outage we encourage customers to:

  • Minimise opening and closing your fridge or freezer.
  • Keep useful phone numbers on hand.
  • Unplug all electrical appliances. Switch off air conditioners.
  • Unplug ‘surge-sensitive’ equipment such as computers and TVs to avoid potential damage.

We urge people to stay eight metres away from any fallen power lines or other damage to the network and report it to us on 13 13 51 so that emergency response crews can attend the hazard to make the area safe. 

Important links: