We have worked closely with the Department of Fire and Emergency Services across active fire zones since the beginning of the devastating Wooroloo bushfires.
The ongoing safety of the community and of our workforce is our number one priority. As impacted areas become safely accessible, we will quickly move to reconnect customers to the electricity network.
Beginning Saturday 6 February at 8am, a team of 10 WA Electrical Inspectors will visit over 200 properties to assess individual property damage.
Electrical Inspectors will access private property to carry out these inspections. If our customers are home at the time, our Electrical Inspectors will introduce themselves while maintaining all required COVID-19 social distancing measures. Please note we do not require access inside your home.
Inspectors will be wearing Western Power uniforms. They will assess any damage to the switchboard and anything visible outside of the house which could pose a safety concern when the property is reconnected. If a customer’s property is marked safe to connect, a small tag will be attached to the switchboard.
If damage is evident, an Inspector’s Order will be issued to rectify the problem before reconnection is possible. This is a lawful order which will be provided to customers via a written document placed in your letterbox (or if not available under your door). This will outline exactly what works are required to be carried out. We will attempt to follow up contact by a phone call and email.
Property owners will then need to engage an electrical contractor to repair the issues listed on the Order as soon as possible.
Once completed, the contractor will contact Western Power. When this is received, we will mobilise a crew to reconnect the property as quickly as possible.
We understand this is a difficult time for many Western Australians. This process is in place to ensure your safety. If you require more information, please visit www.waei.com.au.
The Temporary Disconnection Tag and Information Tag