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Cyclone Seroja power supply updates

Latest updates

All hazards caused by TC Seroja in the Geraldton and Three Springs areas have been managed and made safe.

There are around 1,050 homes and businesses remaining without power in small pockets across the Mid West and in the Wheatbelt, some of which may remain without power for weeks due to extensive damage caused. 

Crews on the ground in Kalbarri, Northampton, Perenjori and surrounds are continuing to manage repairs and restorations. 146 more customers in the Geraldton, Kalbarri and Northampton areas have been energised, and 84 have been energised in the Three Springs area.

Other crews are completing construction on backbone lines in the Three Springs area and commencing the repair and construction of affected spur lines.  

With power restored to around 97 per cent of homes and businesses in the impacted area over the last two weeks, the focus is on restoring remaining customers as safely and quickly as possible.

The largest-ever Western Power repair and recovery operation has been widely supported by local communities, emergency services agencies, local government authorities and WA businesses. Around 20 per cent of the network was damaged.

We appreciate the community’s continued understanding of our phased approach to restore power to the greatest number of community members as safely and quickly as possible.

More than 1,200 hazards and damage were assessed on the ground and from the air across the Mid West and Wheatbelt.  

We’re looking at network upgrades and solutions to improve power reliability and quality for communities including undergrounding in high density areas and stand-alone power systems (SPS). We’re currently contacting owners, whose properties might be potential sites for SPS. 

We encourage farmers to contact us so we can manage damaged poles and wires on their properties to enable seeding to continue. 

All employees in our recovery effort are following COVID regulations and wearing masks. 

We’ll be at community meetings in Moonyoonooka and Northampton on Wednesday 5 May, and at Mullewa on Thursday 6 May.

For detailed information on specific areas, working with farmers and general community advice, please see below.  

Once an electrician has inspected your property, and placed an orange tag on your meter box, the electrician must contact Western Power and notify them that the property is ready for reconnection after fault. Western Power then creates a job that is placed in a queue for a reconnection crew to restore power supply. Wherever possible we are working to restore all properties in the queue that are in a particular street or are closely located. We assure customers that we are working as quickly and safely as possible to process and restore outstanding connections. 

Anyone who remains without power should ensure their main switch is turned off in preparation for energisation. 

Once your property has been reenergised your power supply might not be restored as there are additional steps you may need to take. If your main switch is back on but you do not have power after energisation please report this to 13 13 51. 

If you have a network connection that you no longer require, you can apply for this to be abolished.  It’s free of charge for customers affected by the cyclone. Please contact 13 10 87.

Mid West

The backbone lines from Three Springs to Mingenew, Three Springs to Moora, and Three Springs to Latham lines are now energised. Repairs are continuing on the transmission lines with Three Springs to Moora expected to return to service by the end of the week7 May, and Three Springs to Mungarra expected to take a few weeks to return to service.

Construction will now start on the spur lines in the area.

The Mungarra to Geraldton transmission line has been restored.

A further 450 poles have been replaced or repaired so far on the backbone lines and in towns. 

Close to 150 crew members remain in the area to repair the network.

Northampton and surrounds  

Northampton townsite has been reenergised with power supply restored. 

Two extra reconnection crews from Perth are attending reconnections in Northampton townsite.  

All of the townsite has been inspected and `Your Action’ and ‘Customer Disconnection’ packs have been issued.   

Kalbarri and surrounds  

Asbestos in parts of Kalbarri is impacting our local work schedule as we ensure our crews follow safety precautions. We will continue to work with DFES and other agencies to ensure hazards can be removed safely before work is carried out to rebuild affected parts of the network. 

Cables are being replaced in another section of the townsite which will enable more customers to be restored. 

Port Gregory has been restored.

Construction is underway, and hazards being removed on the spur lines that service East Bowes Hickety, Dindiloa, Nabawa, East Nabawa, Mt Erin, Nanson, Yetna and East Chapman. 

The Kalbarri Microgrid experienced minor damage from TC Seroja, meaning programming and commissioning will be delayed. The microgrid and its battery energy storage system can only provide power if there is a network of poles and wires. As the cyclone severely damaged the 6.6kV network in the Kalbarri townsite, the battery cannot deliver power.

Alma 

40 customers remain without power in Alma. 

We have crews working on the Northampton to Kalbarri backbone line after which they will focus on Alma, which is on a spur line.  

This could take up to two weeks as part of a phased approach to restore power and we appreciate the community’s understanding of the necessity of this approach. 

It is an unfortunate consequence that the extensive damage caused to some parts of the network have impacted some communities more than others and we assure those customers still affected that we are working as quickly and as safely as possible to restore power. 

Geraldton city  

Crews are continuing to complete reconnections.   

 Mingenew   

The townsite has been restored with power.   

Work is continuing on the spurs off the Mingenew to Perenjori line. 

Morawa 

Work is continuing on the spurs off the Morawa to Canna line. 

Perenjori  

The main line to the town has been energized.

Crews continue to conduct repairs to damaged infrastructure on individual properties in the area and hope to further restore supply in the coming days.  

Around 58 homes and businesses remain without power.  

Work is continuing on the spurs off the Morawa to Perenjori line. 

Wheatbelt  

42 townsites in the Wheatbelt have now been restored to power.   

Working with farmers and the agricultural centre  

We understand that some farmers and agribusinesses are frustrated that damaged electrical equipment remains on their properties.  

The scale of the damage has resulted in unprecedented logistical challenges and we’re working as fast as we can to address the hazards. 

Never assume a fallen power line is de-energised. Electricity is extremely dangerous.  

Each hazard that’s reported is assessed within the entire scope of network repairs, including the number of customers affected, poles damaged and the scale of work that needs to be completed to restore power.   

Repairs to the Mungarra to Geraldton transmission line were completed on 1 May. 

We’ll now focus on repairing the Moora to Three Springs transmission line and aim to have it energised by 12 May. From there the focus will be Three Springs to Mungarra.  

In the meantime, we’re working with farmers and agribusinesses to see if we can adapt our schedule to meet any urgent customer needs.   

We offer the following guidance to farmers to allow seeding to continue:  

If you have damaged electrical equipment on your property, if possible, please keep a path clear for vehicles to access, as per the normal route that Western Power vehicles access your property. Our largest vehicles are 2.5m x 12m. Do not attempt to move the equipment yourself.  

If a pole / line is intact and remain standing (just bent / leaning): we’ll require sufficient space on either side of the line to drive a truck / elevated work platform. We may require space for a turning circle around the impacted pole/line.  

If a pole or line is fallen: we’ll require room around the affected asset for trucks / elevated work platforms to navigate around safely, space for crews to setup for repair work and adequate turning circle for the trucks / elevated work platforms.  

From a safety perspective, we’re reiterating to all customers: please stay 8 metres away from any downed poles or wires on your property. If you haven’t already reported any electrical hazards on your property to us, please call 13 13 51 (24/7). Farmers can also call 13 10 87 (Monday to Friday) to contact us about land access or to discuss your schedule and how we can adapt out restoration program.  

General community information    

Information relating to the following is available on our website : https://westernpower.com.au/cycloneseroja 

  • Life-support equipment  
  • Emergency response generators  
  • The Extended Outage Payment  
  • Fees related to network connections and reconnections  
  • Reconnecting properties – including inspections   
  • Personal generators     

Latest news:  crews on the ground in the Mid West are making steady progress with around 380 properties restored during yesterday (Thursday 29th), around 1500 properties now remain to be restored in areas worst affected by TC Seroja, since the recovery operation started more than two weeks ago more than 93 per cent of power has been restored to affected homes and businesses.

Crews on the ground in Kalbarri, Northampton, Perenjori and surrounds are making steady progress with around 380 restorations completed on Thursday.

As some crews clear remaining faults and hazards to re-energise affected pockets in these areas, others have been completing construction on backbone lines in the Three Springs area, and commencing the repair and construction of affected spur lines.

There are 1,546 homes and businesses remaining without power in small pockets across the Mid West and in the Wheatbelt (down from 1972 on Wednesday), some of which may remain without power for weeks due to extensive damage caused. 

With power restored to more 93 per cent of homes and businesses in the impacted area over the last two weeks, the focus is on restoring remaining customers as safely and quickly as possible.

The largest-ever Western Power repair and recovery operation has been widely supported by local communities, emergency services agencies, local government authorities and WA businesses. Around 20 per cent of the network was damaged.

The community’s continued understanding of our phased approach to restore power to the greatest number of community members as safely and quickly as possible is appreciated by all involved in the operation.

More than 1200 hazards and damage have been assessed on the ground and from the air across the Mid West and Wheatbelt.

We’re looking at network upgrades and solutions to improve power reliability and quality for communities including undergrounding in high density areas and stand-alone power systems (SPS). We’re currently contacting owners, whose properties might be potential sites for SPS.

We encourage farmers to contact us so we can manage damaged poles and wires on their properties to enable seeding to continue.
All employees in our recovery effort are following COVID regulations and wearing masks.

While our restoration plan is underway, we’ll continue to provide regular updates.

FOR DETAILED INFORMATION ON SPECIFIC AREAS, WORKING WITH FARMERS AND GENERAL COMMUNITY ADVICE PLEASE SEE BELOW.

Anyone who remains without power should ensure their main switch is turned off in preparation for energisation.

Once your property has been reenergised your power supply might not be restored as there are additional steps you may need to take. If your main switch is back on but you do not have power after energisation please report this to 13 13 51.

If you have a network connection that you no longer require, you can apply for this to be abolished. It’s free of charge for customers affected by the cyclone. Please contact 13 10 87.

MID WEST

Restorations were completed yesterday for customers in Merkanooka (20), Arrowsmith (18), Koolanooka (12), Yandanooka (12), Nabawa (6), Sandy Gully (6), and Bowes (3). The backbone lines from Three Springs to Mingenew, Three Springs to Moora, and Three Springs to Latham lines are now energised.
Construction will now start on the spur lines in the area.

Construction of the Mungarra to Geraldton transmission line is expected to be complete by the weekend. 41 poles are being repaired or replaced on this line alone.

A further 354 poles have been replaced or repaired so far on the backbone lines and in towns.

Close to 150 crew members remain in the area to repair the network.

Northampton and surrounds

Northampton townsite has been reenergised with power supply restored to 300 more customers over the past 24 hours.

213 customers between Northamption and Horrocks now have power supply.
Around 84 homes and businesses remain without power.

Two extra reconnection crews from Perth are attending reconnections in Northampton townsite.

All of the townsite has been inspected and `Your Action’ and ‘Customer Disconnection’ packs have been issued.

Kalbarri and surrounds

The entire HV network in Kalbarri has been energised except for the transformer in Hackney Street.

Crews have gained access to Cornell and Gould Streets to start repairing hazards after the removal of asbestos hazards.

Asbestos in parts of Kalbarri is impacting our local work schedule as we ensure our crews follow safety precautions. We will continue to work with DFES and other agencies to ensure hazards can be removed safely before work is carried out to rebuild affected parts of the network.

Cables are being replaced in another section of the townsite which will enable more customers to be restored.

Port Gregory was restored overnight Wednesday.

Part of the generator which is currently supplying power to Kalbarri needs to be serviced, between 9am and 12pm (midday) on Friday 30 April. While we anticipate that power will stay on while we do this, there’s a possibility that power may be out for around half an hour.

Construction is underway, and hazards being removed on the spur lines that service East Bowes Hickety, Dindiloa, Nabawa, East Nabawa, Mt Erin, Nanson, Yetna and East Chapman.
The Kalbarri Microgrid experienced minor damage from TC Seroja, meaning programming and commissioning will be delayed. The microgrid and its battery energy storage system can only provide power if there is a network of poles and wires. As the cyclone severely damaged the 6.6kV network in the Kalbarri townsite, the battery cannot deliver power.

Geraldton city

Crews are continuing to complete reconnections.

Mingenew

The townsite has been restored with power.
Work continues on the spurs off the Mingenew to Perenjori line.

Morawa

A community meeting will be held at 11am on Friday 30 April.

Work is continuing on the spurs off the Morawa to Canna line.

Perenjori

The main line to the town has been energised and the high voltage generator that was installed last week will be moved.

Crews continue to conduct repairs to damaged infrastructure on individual properties in the area and hope to further restore supply in the coming days.

Around 58 homes and businesses remain without power.

Work continues on the spurs off the Morawa to Perenjori line.

WHEATBELT

42 townsites in the Wheatbelt have now been restored to power.

WORKING WITH FARMERS AND THE AGRICULTURAL SECTOR

We understand that some farmers and agribusinesses are frustrated that damaged electrical equipment remains on their properties.

The scale of the damage has resulted in unprecedented logistical challenges and we’re working as fast as we can to address the hazards.

Never assume a fallen power line is de-energised. Electricity is extremely dangerous.
Each hazard that’s reported is assessed within the entire scope of network repairs, including the number of customers affected, poles damaged and the scale of work that needs to be completed to restore power.

We’re repairing the Mungarra to Geraldton transmission line at present and expect to be complete during the first week of May.

We’ll then proceed to repair the Moora to Three Springs transmission line and aim to have it energised by 12 May. From there the focus will be Three Springs to Mungarra.

In the meantime, we’re working with farmers and agribusinesses to see if we can adapt our schedule to meet any urgent customer needs.

We offer the following guidance to farmers to allow seeding to continue:

If you have damaged electrical equipment on your property, if possible, please keep a path clear for vehicles to access, as per the normal route that Western Power vehicles access your property. Our largest vehicles are 2.5m x 12m. Do not attempt to move the equipment yourself.

If a pole / line is intact and remain standing (just bent / leaning): we’ll require sufficient space on either side of the line to drive a truck / elevated work platform. We may require space for a turning circle around the impacted pole/line.

If a pole or line is fallen: we’ll require room around the affected asset for trucks / elevated work platforms to navigate around safely, space for crews to setup for repair work and adequate turning circle for the trucks / elevated work platforms.

From a safety perspective, we’re reiterating to all customers: please stay 8 metres away from any downed poles or wires on your property. If you haven’t already reported any electrical hazards on your property to us, please call 13 13 51 (24/7). Farmers can also call 13 10 87 (Monday to Friday) to contact us about land access or to discuss your schedule and how we can adapt out restoration program.

GENERAL COMMUNITY INFORMATION

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected. 

Emergency response generators provided to communities can only be used for short periods and many will require planned outages for servicing in the coming week. We’ll keep the communities that may be affected updated.
If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.  The timing of your report is important so our crews know whether it has already been attended.

The Extended Outage Payment has been doubled from $80 to $160 for customers affected by the cyclone. If you’ve been without power for more than 12 hours because of damage from TC Seroja, you can apply for the extended outage payment online, or by calling Western Power on 13 10 87 between 8.00am-5.30pm Monday to Friday. If you’ve already applied for the EOPS payment you don’t need to apply again as the payment will automatically be increased for you. This payment is administered by Western Power on behalf of the State Government to acknowledge community inconvenience during periods without power. It’s separate from the Federal Government’s disaster relief payments.

To provide financial support to customers affected by this event, we’re waiving fees related to network connections and reconnections for residents whose properties were impacted. For residents whose property has been destroyed, we’re waiving the cost of establishing a temporary builder supply (if required), which can be up to $555. Where property or network connections have been damaged but not destroyed reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice.

Reconnecting properties – including inspections

Following storm events such this we don’t inspect properties prior to re-energising the connection point to the customer. We ask that you please call Western Power on 13 13 51 if your power doesn’t automatically reconnect, or if they experience unusual electrical performance such as a shock or tingle.

For extra precaution, when `network power’ has been restored, the advice from the Electrical Inspectors is that you conduct a visual safety check on all external electrical equipment (bore pumps, power points, external ground lighting) within your property prior to turning on. If you find any damaged electrical equipment you must contact an electrical contractor to have the problem rectified.

Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances prior to reconnecting. When reconnected, turn on appliances progressively, starting with lights and small appliances. If you experience any shocks, zaps or tingles report them immediately on 13 13 51.

If your property has been damaged, we recommend that you engage a licensed electrical contractor to check the integrity of the electrical installation at their property.

After any work is completed by a licensed electrical contractor, the work may be inspected by the WA Electrical Inspectors where it’s identified as a notifiable incident (e.g. shock or tingle) or on a sample basis for other electrical work.

If you’re unsure whether your property has been inspected by a WA Electrical Inspector, please call 13 10 87 between 8.30am-5.00pm.

The WA Electrical Inspectors perform a statutory function on behalf of Government to undertake these inspections.

If you have vacated your property, and are returning once power has been restored, you may need to look for a tag or notification on the status of your electricity supply.

If there is a tag that says `Temporary disconnection’ you must arrange for a private electrical contractor to complete the required works. Once all defects outlined on the tag have been rectified by the electrician, your supply can be reconnected.

If there is a tag that says `Information|Caution’, your connection can be reconnected to the network when power’s been restored. Once connected, you can flick your main switch to ‘On’.

If you’re unsure what electrical infrastructure you’re responsible for on your property, visit the Building and Energy website’s ‘Private power poles and lines are your responsibility’ and also on our website

Personal generators

Electrical inspectors are doing spot checks after crews identified issues with personal generators not being properly installed, which has prevented reconnection and testing. You should only connect a personal generator if it’s safe for you, the community, and our crews. 

If your property has not been damaged, generators can be used if:

  • they’re being used according to manufacturers’ guidelines 
  • the cord and generator are within specifications
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

More than 93 per cent of homes and businesses in the TC Seroja impacted area have had power supply restored in the last two weeks and we’re working to get the remaining customers restored as safely and quickly as possible. 

It’s been a massive effort that could not have been done without the support, collaboration and cooperation of the community, emergency services agencies, local government authorities and WA businesses involved in our recovery efforts. 

We appreciate the community’s continued understanding of our phased approach to restore power to the greatest number of community members as safely and quickly as possible. 

There are 1972 homes and businesses remaining without power in small pockets across the Mid West and in the Wheatbelt, and some of these may remain without power for weeks.  

Our crews have assessed around 1200 hazards and damage across the Mid West and Wheatbelt – around 20 per cent of the network was damaged, the largest repair we’ve ever undertaken. 

We’re looking at network upgrades and solutions to improve power reliability and quality for communities including undergrounding in high density areas and stand-alone power systems (SPS). We’re currently contacting owners, whose properties might be potential sites for SPS.  

We encourage farmers to contact us so we can manage damaged poles and wires on their properties to enable seeding to continue. 

All employees in our recovery effort are following COVID regulations and wearing masks. 

While our restoration plan is underway, we’ll continue to provide updates at 10am each day. 

MID WEST   

Restorations were completed yesterday for 164 customers in Horrocks, 19 in Canna/Tardun, 31 in Yandanooka, and 33 in Latham

The backbone lines from Three Springs to Mingenew, Three Springs to Moora, and Three Springs to Latham lines are now energised.  

Construction will now start on the spur lines in the area.

The Mungarra to Geraldton transmission line remains under construction.  

Northampton and surrounds  

Northampton townsite has been reenergised with power supply restored to 260 more customers. 

Around 385 homes and businesses remain without power. 

All of the townsite has been inspected and `Your Action’ and ‘Customer Disconnection’ packs have been issued.  

Kalbarri and surrounds  

The entire HV network in Kalbarri has been energised except for the transformer in Hackney Street.

Crews have gained access to Cornell and Gould Streets to start repairing hazards after the removal of asbestos hazards. We’re liaising with DFES to negotiate access to other streets being cleared of asbestos before entry.  

Cables are being replaced in another section of the townsite which will enable more customers to be restored. Eight more were restored Wednesday.

Port Gregory was restored overnight.

A further 62 poles were replaced on Tuesday bringing the total of poles replaced to 285. 

A community meeting will be held in the town at 11am on Thursday 29 April. 

Part of the generator which is currently supplying power to Kalbarri needs to be serviced, between 9am and 12pm (midday) on Friday 30 April. While we anticipate that power will stay on while we do this, there’s a possibility that power may be out for around half an hour.  

Construction is underway, and hazards being removed on the spur lines that service East Bowes Hickety, Dindiloa, Nabawa, East Nabawa, Mt Erin, Nanson, Yetna and East Chapman 

The Kalbarri Microgrid experienced minor damage from TC Seroja, meaning programming and commissioning will be delayed. The microgrid and its battery energy storage system can only provide power if there is a network of poles and wires. As the cyclone severely damaged the 6.6kV network in the Kalbarri townsite, the battery cannot deliver power.  

Geraldton city  

Crews are continuing to complete reconnections.   

Mingenew   

The townsite has been restored with power.  

A community meeting will be held at 2pm on Thursday 29 April.  

Morawa 

A community meeting will be held at 11am on Friday 30 April. 

Perenjori  

The main line to the town has been energised and the high voltage generator that was installed last week will be moved.   

Crews continue to conduct repairs to damaged infrastructure on individual properties in the area and hope to further restore supply in the coming days. 

Around 63 homes and businesses remain without power. 

Work is continuing on the Morawa to Perenjori line. 

WHEATBELT  

Around 42 townsites in the Wheatbelt have now been restored to power.  

Working with farmers and the agricultural sector  

We understand that some farmers and agribusinesses are frustrated that damaged electrical equipment remains on their properties. 

The scale of the damage has resulted in unprecedented logistical challenges and we’re working as fast as we can to address the hazards. 

Never assume a fallen power line is de-energised. Electricity is extremely dangerous. 

Each hazard that’s reported is assessed within the entire scope of network repairs, including the number of customers affected, poles damaged and the scale of work that needs to be completed to restore power.   

We’re repairing the Mungarra to Geraldton transmission line at present and expect to be complete during the first week of May. 

We’ll then proceed to repair the Moora to Three Springs transmission line and aim to have it energised by 12 May. From there the focus will be Three Springs to Mungarra. 

In the meantime, we’re working with farmers and agribusinesses to see if we can adapt our schedule to meet any urgent customer needs.  

We offer the following guidance to farmers to allow seeding to continue: 

If you have damaged electrical equipment on your property, if possible, please keep a path clear for vehicles to access, as per the normal route that Western Power vehicles access your property. Our largest vehicles are 2.5m x 12m. Do not attempt to move the equipment yourself.  

  • If a pole / line is intact and remain standing (just bent / leaning): we’ll require sufficient space on either side of the line to drive a truck / elevated work platform. We may require space for a turning circle around the impacted pole/line.  

  • If a pole or line is fallen: we’ll require room around the affected asset for trucks / elevated work platforms to navigate around safely, space for crews to setup for repair work and adequate turning circle for the trucks / elevated work platforms.
     
     
  • From a safety perspective, we’re reiterating to all customers: please stay 8 metres away from any downed poles or wires on your property. If you haven’t already reported any electrical hazards on your property to us, please call 13 13 51 (24/7). Farmers can also call 13 10 87 (Monday to Friday) to contact us about land access or to discuss your schedule and how we can adapt out restoration program.   

General community information   

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected.   

Emergency response generators provided to communities can only be used for short periods and many will require planned outages for servicing in the coming week. We’ll keep the communities that may be affected updated.   

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.  The timing of your report is important so our crews know whether it has already been attended.  

The Extended Outage Payment has been doubled from $80 to $160 for customers affected by the cyclone. If you’ve been without power for more than 12 hours because of damage from TC Seroja, you can apply for the extended outage payment online, or by calling Western Power on 13 10 87 between 8.00am-5.30pm Monday to Friday. If you’ve already applied for the EOPS payment you don’t need to apply again as the payment will automatically be increased for you. This payment is administered by Western Power on behalf of the State Government to acknowledge community inconvenience during periods without power. It’s separate from the Federal Government’s disaster relief payments.  

To provide financial support to customers affected by this event, we’re waiving fees related to network connections and reconnections for residents whose properties were impacted. For residents whose property has been destroyed, we’re waiving the cost of establishing a temporary builder supply (if required), which can be up to $555. Where property or network connections have been damaged but not destroyed reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice.   

Reconnecting properties – including inspections  

Following storm events such this we don’t inspect properties prior to re-energising the connection point to the customer. We ask that you please call Western Power on 13 13 51 if your power doesn’t automatically reconnect, or if they experience unusual electrical performance such as a shock or tingle.  

For extra precaution, when `network power’ has been restored, the advice from the Electrical Inspectors is that you conduct a visual safety check on all external electrical equipment (bore pumps, power points, external ground lighting) within your property prior to turning on. If you find any damaged electrical equipment you must contact an electrical contractor to have the problem rectified.   

Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances prior to reconnecting. When reconnected, turn on appliances progressively, starting with lights and small appliances. If you experience any shocks, zaps or tingles report them immediately on 13 13 51.  

If your property has been damaged, we recommend that you engage a licensed electrical contractor to check the integrity of the electrical installation at their property. 

After any work is completed by a licensed electrical contractor, the work may be inspected by the WA Electrical Inspectors where it’s identified as a notifiable incident (e.g. shock or tingle) or on a sample basis for other electrical work.   

If you’re unsure whether your property has been inspected by a WA Electrical Inspector, please call 13 10 87 between 8.30am-5.00pm. 

The WA Electrical Inspectors perform a statutory function on behalf of Government to undertake these inspections.  

If you have vacated your property, and are returning once power has been restored, you may need to look for a tag or notification on the status of your electricity supply. 

If there is a tag that says `Temporary disconnection’ you must arrange for a private electrical contractor to complete the required works. Once all defects outlined on the tag have been rectified by the electrician, your supply can be reconnected.  

If there is a tag that says `Information|Caution’, your connection can be reconnected to the network when power’s been restored. Once connected, you can flick your main switch to ‘On’. 

If you’re unsure what electrical infrastructure you’re responsible for on your property, visit the Building and Energy website’s ‘Private power poles and lines are your responsibility’ and also on our website.   

Personal generators  

You should only connect a personal generator if it’s safe for you, the community, and our crews. Please visit our webpage for information on this. 

If your property has not been damaged, generators can be used if: 

  • they’re being used according to manufacturers’ guidelines. 
  • the cord and generator are within specifications.  
  • they’re connected legally (changeover switch installed). 
  • used in accordance to Department of Fire and Emergency Services (DFES) directions. 

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.  

Important links:

As part of Western Power’s recovery plan for TC Seroja, we’re repairing and rebuilding the network in a phased approach to make sure the greatest number of community members are connected as safely and quickly as possible. 

This has been alongside an intense two-week period of assessing around 1200 hazards and damage across the Mid West and Wheatbelt – around 20 per cent of the network was damaged, the largest repair we’ve ever undertaken. 

TC Seroja affected power supply to 31,500 homes and business and we’ve restored more than 90 per cent of the community. 

Currently 2285 homes and businesses remain without power in small pockets in several locations in the Mid West and in the Wheatbelt and we’re progressively restoring power supply as our crews rebuild the network.   

As part of our recovery plan we’re including network upgrades and looking at solutions to improve power reliability and quality for the affected communities including undergrounding in high density areas and stand-alone power systems. 

We’re working directly with agribusinesses and farmers to manage the removal and repair of damaged poles and wires to enable seeding to continue.

All employees working on our cyclone recovery effort are following COVID regulations and wearing masks.

While our restoration plan is underway, we’ll continue to provide updates at 10am each day.

 

MID WEST  

Construction is underway on the Three Springs to Mingenew, Three Springs to Moora, Moora to Canna, and Three Springs to Latham lines.

A helicopter is patrolling the Three Springs to Mingenew backbone line and to the Yarragadee, Nangetty and the Three Springs to Latham backbone to the Bunjil area.

The Mungarra to Geraldton transmission line is currently under construction.

Northampton and surrounds 

Northampton townsite has been reenergised with power supply restored to 200 customers overnight and crews will complete more connections today.

Around 400 homes and businesses remain without power.

All of the townsite has been inspected and `Your Action’ and ‘Customer Disconnection’ packs have been issued.

A community meeting will be held in the town at 5pm on Wednesday 28 April.

Kalbarri and surrounds 

Approximately 184 customers additional customers have been energised following the completion of work on conductor lines on Auger St and Ajana Back Rd. There are 237 homes and businesses  remaining without power. 

We’re liaising with DFES to negotiate access to streets that have been cleared of asbestos before entry.

Cables have been replaced in another section of the townsite which will enable more customers to be restored today.

Our crews are working on restoring the network and we hope to re-energise the Kalbarri townsite later this week.

A further 36 poles were replaced on Tuesday bringing the total of poles replaced to 223.

Patrols continue from Kalbarri heading towards Port Gregory.

A community meeting will be held in the town at 11am on Wednesday 28 April.

Part of the generator which is currently supplying power to Kalbarri needs to be serviced, between 9am and 12pm (midday) on Friday 30 April. While we anticipate that power will stay on while we do this, there’s a possibility that power may be out for around half an hour. 

Construction is underway, and hazards being removed on the spur lines that service East Bowes Hickety, Dindiloa, Nabawa, East Nabawa, Mt Erin, Nanson, Yetna and East Chapman.

Geraldton city 

Crews continuing to complete reconnections. 

Mingenew  

The townsite has been restored with power. 

Perenjori 

A high voltage (HV) generator has been installed at Perenjori, enabling the restoration of the townsite and reconnection of approximately 300 customers. 

Crews continue to conduct repairs to damaged infrastructure on individual properties in the area and hope to further restore supply in the coming days.

Around 66 homes and businesses remain without power.

Work is continuing on the line that from Morowa to Perenjori.

Wheatbelt

Around 42 townsites in the Wheatbelt have now been restored to power. 

 

Working with farmers and the agricultural sector

We understand that some farmers and agribusinesses are frustrated that damaged electrical equipment remains on their properties. 

The scale of the damage has resulted in unprecedented logistical challenges and we’re working as fast as we can to address the hazards.

Never assume a fallen power line is de-energised. Electricity is extremely dangerous.

Each hazard that’s reported is assessed within the entire scope of network repairs, including the number of customers affected, poles damaged and the scale of work that needs to be completed to restore power.  

We’re repairing the Mungarra to Geraldton transmission line at present and expect to be complete during the first week of May.

We’ll then proceed to repair the Moora to Three Springs transmission line and aim to have it energised by 12 May. From there the focus will be Three Springs to Mungarra.

In the meantime, we’re working with farmers and agribusinesses to see if we can adapt our schedule to meet any urgent customer needs. 

We offer the following guidance to farmers to allow seeding to continue:

If you have damaged electrical equipment on your property, if possible please keep a path clear for vehicles to access, as per the normal route that Western Power vehicles access your property. Our largest vehicles are 2.5m x 12m. Do not attempt to move the equipment yourself. 

If a pole / line is intact and remain standing (just bent / leaning): we’ll require sufficient space on either side of the line to drive a truck / elevated work platform. We may require space for a turning circle around the impacted pole/line. 

If a pole or line is fallen: we’ll require room around the affected asset for trucks / elevated work platforms to navigate around safely, space for crews to setup for repair work and adequate turning circle for the trucks / elevated work platforms. 

From a safety perspective, we’re reiterating to all customers: please stay 8 metres away from any downed poles or wires on your property. If you haven’t already reported any electrical hazards on your property to us, please call 13 13 51 (24/7). Farmers can also call 13 10 87 (Monday to Friday) to contact us about land access or to discuss your schedule and how we can adapt out restoration program. 

 

GENERAL COMMUNITY INFORMATION  

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected.  

Emergency response generators provided to communities can only be used for short periods and many will require planned outages for servicing in the coming week. We’ll keep the communities that may be affected updated.  

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.  The timing of your report is important so our crews know whether it has already been attended. 

The Extended Outage Payment has been doubled from $80 to $160 for customers affected by the cyclone. If you’ve been without power for more than 12 hours because of damage from TC Seroja, you can apply for the extended outage payment online, or by calling Western Power on 13 10 87 between 8.00am-5.30pm Monday to Friday. If you’ve already applied for the EOPS payment you don’t need to apply again as the payment will automatically be increased for you. This payment is administered by Western Power on behalf of the State Government to acknowledge community inconvenience during periods without power. It’s separate from the Federal Government’s disaster relief payments. 

To provide financial support to customers affected by this event, we’re waiving fees related to network connections and reconnections for residents whose properties were impacted. For residents whose property has been destroyed, we’re waiving the cost of establishing a temporary builder supply (if required), which can be up to $555. Where property or network connections have been damaged but not destroyed reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice. 

 

Reconnecting properties – including inspections 

Following storm events such this we don’t inspect properties prior to re-energising the connection point to the customer. We ask that you please call Western Power on 13 13 51 if your power doesn’t automatically reconnect, or if they experience unusual electrical performance such as a shock or tingle. 

For extra precaution, when `network power’ has been restored, the advice from the Electrical Inspectors is that you conduct a visual safety check on all external electrical equipment (bore pumps, power points, external ground lighting) within your property prior to turning on. If you find any damaged electrical equipment you must contact an electrical contractor to have the problem rectified.  

Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances prior to reconnecting. When reconnected, turn on appliances progressively, starting with lights and small appliances. If you experience any shocks, zaps or tingles report them immediately on 13 13 51. 

If your property has been damaged, we recommend that you engage a licensed electrical contractor to check the integrity of the electrical installation at their property.

After any work is completed by a licensed electrical contractor, the work may be inspected by the WA Electrical Inspectors where it’s identified as a notifiable incident (e.g. shock or tingle) or on a sample basis for other electrical work.  

If you’re unsure whether your property has been inspected by a WA Electrical Inspector, please call 13 10 87 between 8.30am-5.00pm.

The WA Electrical Inspectors perform a statutory function on behalf of Government to undertake these inspections. 

If you have vacated your property, and are returning once power has been restored, you may need to look for a tag or notification on the status of your electricity supply.

If there is a tag that says `Temporary disconnection’ you must arrange for a private electrical contractor to complete the required works. Once all defects outlined on the tag have been rectified by the electrician, your supply can be reconnected.

If there is a tag that says `Information|Caution’, your connection can be reconnected to the network when power’s been restored. Once connected, you can flick your main switch to ‘On’.

If you’re unsure what electrical infrastructure you’re responsible for on your property, visit the Building and Energy website’s ‘Private power poles and lines are your responsibility’ and also on our website.  

 

Personal generators 

Crews have identified issues with personal generators not being properly installed preventing them from reconnecting and testing. Electrical inspectors have started doing spot checks to address this issue. 

You should only connect a personal generators if it’s safe for you, the community, and our crews. Please visit our webpage for information on this.

If your property has not been damaged, generators can be used as long as:

  • they’re being used according to manufacturers’ guidelines 
  • the cord and generator are within specifications 
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.
  • Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

Important links:

COVID update

Western Power has a COVID-19 management plan in place which informs the actions we take in response to any COVID-19 lockdown period.

ALL employees who are working on our cyclone recovery effort in the Mid West and Wheatbelt will wear a mask until 12:01 am, Saturday 1 May.

Employees working in the Perth and Peel regions will wear masks at all times when outside of their home, including at our depots and workplaces and on public transport

Restoration update – Cyclone Seroja

Power supply has been restored to the Northampton townsite with crews continuing to clear and resolve outstanding hazards to restore individual properties in the surrounding areas

Almost 200 customers were restored in Northern Kalbarri over the weekend with cables strung in another area that will enable more customers to be restored on Wednesday.

Mingenew townsite has been restored with power supplied to 12 customers.

A high voltage (HV) generator has been installed at Perenjori, enabling the restoration of the townsite and reconnection of approximately 300 customers. Crews continue to conduct repairs to damaged infrastructure on individual properties in the area and hope to restore supply in the coming days.

Crews continue to attend to distribution faults in Geraldton and Three Springs areas with 1705 outstanding in the Geraldton area and 575 in the Three Springs area.

A total of approximately 2376 customers remain off supply. The suburbs with highest number of customers off are:

  • Northampton – 603
  • Kalbarri – 421
  • Binnu- 71
  • Howatharra- 71
  • Perenjori – 66

Most of the towns in the Central Wheatbelt have been restored with outstanding work in Dalwallinu nearing completion.

Back up generation continues to be provided from Mungarra power station to ensure community supply is maintained in the event of any unexpected transmission issues that may arise.

Emergency response generators provided to customers are typically used for short periods and many will require planned outages for servicing in the coming week. We’ll keep the communities that may be affected updated.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call us on 13 13 51 (24/7) to report the hazard.  The timing of your report is important so our crews know whether it has already been attended.

As part of our rebuild and restoration plan for affected communities, we are looking at ways to improve power reliability and quality including upgrading cables and other infrastructure and using new technologies such as stand-alone power systems.

The Extended Outage Payment has been doubled from $80 to $160 for customers affected by the cyclone.

If you’ve been without power for more than 12 hours because of damage from TC Seroja, you can apply for the extended outage payment online or by calling us on 13 10 87 between 8.30am-5pm Monday to Friday.

If you’ve already applied for the EOPS payment you don’t need to apply again as the payment will automatically be increased for you.

This payment is administered by Western Power on behalf of the State Government to acknowledge community inconvenience during periods without power. It’s separate from the Federal Government’s disaster relief payments.

To provide financial support to customers affected by this event, we’re waiving fees related to network connections and reconnections for residents whose properties were impacted.

For residents whose property has been destroyed, we’re waiving the cost of establishing a temporary builder supply (if required), which can be up to $555. Where property or network connections have been damaged but not destroyed reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice.

Impact on farming

We understand customers affected by Cyclone Seroja are frustrated that all downed electrical equipment has not yet been addressed.

The scale of the impacted area continues to pose logistical challenges as we manage our response and work to repair, rebuild and restore power to customers.

It is expected that there are many weeks of construction ahead before we are complete, although we are working as quickly as we can and hope to have many areas completed well before then.

Each hazard reported is considered within the scope of repairs required to the entire network, including the number of customers who are impacted, the number of poles that are down and the scale of work that needs to be completed to restore power to customers.

We offer the following guidance to farmers to allow seeding to continue:

If you have a damaged electrical equipment on your property, please keep a path clear for vehicles to access, as per the normal route that our vehicles access your property. Do not attempt to move the equipment yourself.

If a pole / line is intact and remain standing (just bent / tilted): we’ll require sufficient space on either side of the line to drive a truck / elevated work platform. We may require space for a turning circle around the impacted pole/line.

If a pole or line is fallen: we’ll require room around the affected asset for trucks / elevated work platforms to navigate around safely, space for crews to setup for repair work and adequate turning circle for the trucks / elevated work platforms.

From a safety perspective, we’re reiterating to all customers: please stay 8 metres away from any downed poles or wires on your property. Farmers can call 13 10 87 to contact us about land access.

Mid West

Kalbarri

Approximately 826 customers are being supplied power by a high voltage generator. Crews continue to repair the main backbone line.

Yuna

A generator is providing power to parts of Yuna. Crews are in the area clearing hazards.

Horrocks

Generators are providing power to the main townsite area.

Three Springs/Mingenew/Morowa/Latham

Construction is underway on the Three Springs to Mingenew, Three Springs to Morawa, and Three Springs to Latham lines.

A helicopter is patrolling the Three Springs to Mingenew backbone line and to the Yarragadee, Nangetty and the Three Springs to Latham backbone to the Bunjil area. Heli West helicopter patrolling.

Mullewa to Pindar

Backbone line: a helicopter is patrolling the line in preparation to energise the line and restore 76 customers.

Perenjori

A generator has been installed and supply restored to the townsite enabling approximately 300 customers to be reconnected. Repairs to damaged infrastructure on individual properties continues. 

Northampton

Power supply has been restored to the Northampton townsite with crews continuing to clear and resolve outstanding hazards to restore surrounding areas

Nabawa to Northampton line: Some delays impacted progress over the weekend, however crews are still removing hazards to the network of the Geraldton to Northampton (GN) backbone line, North of Nabawa through to Northampton.

Ambania, Pindar and Howatharra crews are clearing and removing hazards.

Geraldton city

Crews are continuing to complete reconnections.

General information

Emergency response generators are typically used for short periods and many will require planned outages for servicing in the coming week. Servicing is done between 8 am and 5 pm and takes between 30 minutes and an hour. We’ll continue to provide updates to affected communities about the servicing activities.

If you’re not in one of these locations, and are currently receiving power from an emergency response generator, you won’t be affected by the generator servicing.

If you have any questions, call us on 13 10 87 between 8.30am – 5.00pm, Mon-Fri.

Wheatbelt

A team has been deployed from Northam to Dalwallinu to complete outstanding work.

All 42 townsites in the Wheatbelt have now been restored to power.

General Community Information

Reconnecting properties – including inspections

Following storm events such this we don’t inspect properties prior to re-energising the connection point to the customer. We ask that you please call us on 13 13 51 if your power doesn’t automatically reconnect, or if they experience unusual electrical performance such as a shock or tingle.

For extra precaution, when `network power’ has been restored, the advice from the Electrical Inspectors is that you conduct a visual safety check on all external electrical equipment (bore pumps, power points, external ground lighting) within your property prior to turning on. If you find any damaged electrical equipment you must contact an electrical contractor to have the problem rectified.

Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances prior to reconnecting. When reconnected, turn on appliances progressively, starting with lights and small appliances. If you experience any shocks, zaps or tingles report them immediately on 13 13 51.

If your property has been damaged, we recommend that you engage a licensed electrical contractor to check the integrity of the electrical installation at their property.

After any work is completed by a licensed electrical contractor, the work may be inspected by the WA Electrical Inspectors where it’s identified as a notifiable incident (e.g. shock or tingle) or on a sample basis for other electrical work.

If you’re unsure whether your property has been inspected by a WA Electrical Inspector, please call 13 10 87 between 8.30am-5.00pm.

The WA Electrical Inspectors perform a statutory function on behalf of Government to undertake these inspections.

If you have vacated your property, and are returning once power has been restored, you may need to look for a tag or notification on the status of your electricity supply.

  • If there is a tag that says `Temporary disconnection’ you must arrange for a private electrical contractor to complete the required works. Once all defects outlined on the tag have been rectified by the electrician, your supply can be reconnected.
  • If there is a tag that says `Information|Caution’, your connection can be reconnected to the network when power’s been restored. Once connected, you can flick your main switch to ‘On’.

If you’re unsure what electrical infrastructure you’re responsible for on your property, visit the Building and Energy website’s ‘Private power poles and lines are your responsibility’ and also on our website

Personal generators

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews. Please visit our webpage for information on this.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce.

If your property has not been damaged, generators can be used as long as:

  • they’re being used according to manufacturers’ guidelines 
  • the cord and generator are within specifications 
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.
  • Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

Community

Our thoughts continue to be with people whose homes and businesses have been damaged.

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected. 

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call on 13 13 51 (24/7) to report the hazard.

Important links:

COVID update (Seroja Update continues below)

Western Power has a COVID-19 management plan in place which informs the actions we take in response to any COVID-19 lockdown period.

We know that some of our TC Seroja operational and support teams left the Perth and Peel region after 17 April to begin work in the Mid West and Wheatbelt. As a result, ALL employees who are working on our cyclone recovery effort in the Mid West and Wheatbelt are now required to wear a mask from 6pm, Friday 23 April.

Employees returning from the Mid West and Wheatbelt into the Perth and Peel regions after midnight Friday night will wear a mask and return home to follow the lockdown requirements.

As per earlier lockdowns, Western Power employees moving out of the Perth or Peel region for work elsewhere will seek an exemption for travelling between these zones, as per requirements.

Employees working in the Perth and Peel regions will wear masks at all times when outside of their home, including at our depots and workplaces and on public transport

Non-customer-impacted work will continue in the metropolitan and Peel regions

Customer-impacted work will be rescheduled in these areas unless determined as essential and unable to be postponed

------

Cyclone Seroja update

Repair and restoration activity has continued over the weekend in Kalbarri, Perenjori, Northampton, Horrocks, and Port Gregory.

A high voltage (HV) generator has been installed at Perenjori, enabling the restoration of the townsite and reconnection of approximately 180 customers. Crews continue to conduct repairs to damaged infrastructure on individual properties in the area and hope to restore supply in the coming days.

In Northampton, crews have cleared most hazards and expect to resolve the remaining hazards tomorrow to be able to energise the Northampton townsite by Tuesday.

Reconnections are continuing in the Geraldton and Kalbarri areas. In Kalbarri crews are completing construction and will assess the network before commencing energisation by Monday afternoon.

Currently approximately 2696 customers remain off supply. The suburbs with highest number of customers off are:

  • Northampton – 608
  • Kalbarri – 590
  • Binnu- 71
  • Howatharra- 71
  • Perenjori – 66

Most of the towns in the Central Wheatbelt have been restored with outstanding work in Dalwallinu nearing completion.

A significant milestone in the repair and restoration of the South West Interconnected System (SWIS) in the Mid West was reached on Thursday with transmission reconnected to the network, following repairs to transmission lines between Three Springs and Mumbida, and between Mumbida and Mungarra.

Crews are still attending to distribution faults in areas the surrounding areas of Geraldton and Three Springs areas and faults continuing to be reported from ground and helicopter patrols. For safety we’re focusing on addressing hazards and incidents, most of which are related to downed poles and lines on people’s properties.

Back up generation continues to be provided from Mungarra power station to ensure community supply is maintained in the event of any unexpected transmission issues that may arise.

Emergency response generators provided to customers are typically used for short periods and many will require planned outages for servicing in the coming week. We’ll keep the communities that may be affected updated.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.  The timing of your report is important so our crews know whether it has already been attended.

As part of its rebuild and restoration plan for affected communities, Western Power is looking at ways to improve power reliability and quality including upgrading cables and other infrastructure and using new technologies such as stand-alone power systems.

The Extended Outage Payment has been doubled from $80 to $160 for customers affected by the cyclone. If you’ve been without power for more than 12 hours because of damage from TC Seroja, you can apply for the extended outage payment online, or by calling Western Power on 13 10 87 between 8.00am-5.30pm Monday to Friday. If you’ve already applied for the EOPS payment you don’t need to apply again as the payment will automatically be increased for you. This payment is administered by Western Power on behalf of the State Government to acknowledge community inconvenience during periods without power. It’s separate from the Federal Government’s disaster relief payments.

To provide financial support to customers affected by this event, we’re waiving fees related to network connections and reconnections for residents whose properties were impacted. For residents whose property has been destroyed, we’re waiving the cost of establishing a temporary builder supply (if required), which can be up to $555. Where property or network connections have been damaged but not destroyed reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice.

Impact on farming

We understand that farmers’ properties and seeding activities have been affected by damaged electricity infrastructure, like poles down in paddocks. We’re working to minimise any impacts to properties. Where we can we’re reprioritising work to wait for paddocks to dry out.

From a safety perspective, we’re reiterating to all customers: please stay 8 metres away from any downed poles or wires on your property. Interfering with our assets is not only dangerous, but can potentially delay our ability to restore power to affected areas. Farmers can call 13 10 87 to contact us about land access.

We understand the frustration and know this is an important time on the farming calendar – but safety is our priority.

Mid West

Kalbarri

Currently 528 customers are being supplied power by a high voltage generator. This number will increase progressively over the weekend as crews continue to repair the main backbone line.

Crews in Kalbarri are replacing 5 bays of powerline in Atkinson Cres where 194 customers can have power restored when energisation is authorised. Crews also working at 52 Grey St fixing a transformer supplying 8 customers and replacing a pole and to get a further 334 customers restored once the work has been completed.

Yuna

A generator is providing power to parts of Yuna. Crews are in the area clearing hazards.

Horrocks

Generators are providing power to the main townsite area.

Three Springs/Mingenew/Morowa/Latham

Construction is underway on the Three Springs to Mingenew, Three Springs to Morawa, and Three Springs to Latham lines.

A helicopter is patrolling the Three Springs to Mingenew backbone line and to the Yarragadee, Nangetty and the Three Springs to Latham backbone to the Bunjil area. Heli West helicopter patrolling

Mullewa to Pindar

Backbone line: a helicopter is patrolling the line in preparation to energise the line and restore 76 customers.

Perenjori

A generator has been installed and supply restored to the townsite enabling approximately 180 customers to be reconnected. Repairs to damaged infrastructure on individual properties continues. 

Northampton

Crews have cleared most hazards and expect to resolve the remaining hazards tomorrow to be able to energise the Northampton townsite by Tuesday.

Nabawa to Northampton line: Some delays impacted progress yesterday, however crews are still removing hazards to the network of the Geraldton to Northampton (GN) backbone line, North of Nabawa through to Northampton.

Ambania, Pindar and Howatharra crews are clearing and removing hazards.

Geraldton city

Crews continuing to complete reconnections.

General

Emergency response generators are typically used for short periods and many will require planned outages for servicing in the coming week. Servicing is done between 8 am and 5 pm and takes between 30 minutes and an hour. A small number of customers will be impacted in the Red Bluff Tourist Park, Tudor Holiday Park and Riverview Holiday Apartments in Kalbarri, as well as in parts of Horrocks. We’ll continue to provide updates to affected communities about the servicing activities.

If you’re not in one of these locations, and are currently receiving power from an emergency response generator, you won’t be affected by the generator servicing. If you have any questions, call us on 13 10 87 between 8.30am – 5.00pm, Mon-Fri.

Wheatbelt

A team has been deployed from Northam to Dalwallinu to complete outstanding work.

All 42 townsites in the Wheatbelt have now been restored to power.

We expect the majority of our restoration work in the Central Wheatbelt will be completed by the weekend.

GENERAL COMMUNITY INFORMATION

Reconnecting properties – including inspections

Following storm events such this we don’t inspect properties prior to re-energising the connection point to the customer. We ask that you please call Western Power on 13 13 51 if your power doesn’t automatically reconnect, or if they experience unusual electrical performance such as a shock or tingle.

For extra precaution, when `network power’ has been restored, the advice from the Electrical Inspectors is that you conduct a visual safety check on all external electrical equipment (bore pumps, power points, external ground lighting) within your property prior to turning on. If you find any damaged electrical equipment you must contact an electrical contractor to have the problem rectified.

Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances prior to reconnecting. When reconnected, turn on appliances progressively, starting with lights and small appliances. If you experience any shocks, zaps or tingles report them immediately on 13 13 51.

If your property has been damaged, we recommend that you engage a licensed electrical contractor to check the integrity of the electrical installation at their property.

After any work is completed by a licensed electrical contractor, the work may be inspected by the WA Electrical Inspectors where it’s identified as a notifiable incident (e.g. shock or tingle) or on a sample basis for other electrical work.

If you’re unsure whether your property has been inspected by a WA Electrical Inspector, please call 13 10 87 between 8.30am-5.00pm.

The WA Electrical Inspectors perform a statutory function on behalf of Government to undertake these inspections.

If you have vacated your property, and are returning once power has been restored, you may need to look for a tag or notification on the status of your electricity supply.

  • If there is a tag that says `Temporary disconnection’ you must arrange for a private electrical contractor to complete the required works. Once all defects outlined on the tag have been rectified by the electrician, your supply can be reconnected.
  • If there is a tag that says `Information|Caution’, your connection can be reconnected to the network when power’s been restored. Once connected, you can flick your main switch to ‘On’.

If you’re unsure what electrical infrastructure you’re responsible for on your property, visit the Building and Energy website’s ‘Private power poles and lines are your responsibility’ and also on our website

Personal generators

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews. Please visit our webpage for information on this.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce.

If your property has not been damaged, generators can be used as long as:

  • they’re being used according to manufacturers’ guidelines 
  • the cord and generator are within specifications 
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

Community

Our thoughts continue to be with people whose homes and businesses have been damaged.

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected. 

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.

Important links:

COVID update (Seroja Update continues below)

Western Power has a COVID-19 management plan in place which informs the actions we take in response to any COVID-19 lockdown period.

We know that some of our TC Seroja operational and support teams left the Perth and Peel region after 17 April to begin work in the Mid West and Wheatbelt. As a result, ALL employees who are working on our cyclone recovery effort in the Mid West and Wheatbelt are now required to wear a mask from 6pm, Friday 23 April.

Employees returning from the Mid West and Wheatbelt into the Perth and Peel regions after midnight Friday night will wear a mask and return home to follow the lockdown requirements.

As per earlier lockdowns, Western Power employees moving out of the Perth or Peel region for work elsewhere will seek an exemption for travelling between these zones, as per requirements.

Employees working in the Perth and Peel regions will wear masks at all times when outside of their home, including at our depots and workplaces and on public transport

Non-customer-impacted work will continue in the metropolitan and Peel regions

Customer-impacted work will be rescheduled in these areas unless determined as essential and unable to be postponed

------

Cyclone Seroja update

The repair and restoration activity continues to make steady progress with crews on the ground in Kalbarri, Perenjori, Northampton, Horrocks, and Port Gregory restoring power to hundreds more homes and businesses over the past 24 hours. Currently approximately 2900 customers remain off supply. The suburbs with highest number of customers off are:

  • Kalbarri – 628
  • Northampton – 608
  • Perenjori - 216
  • Binnu- 71
  • Howatharra- 71

Most of the towns in the Central Wheatbelt have been restored with outstanding work in Dalwallinu nearing completion.

A significant milestone in the repair and restoration of the South West Interconnected System (SWIS) in the Mid West was reached on Thursday with transmission reconnected to the network, following repairs to transmission lines between Three Springs and Mumbida, and between Mumbida and Mungarra.  

Crews are still attending to distribution faults in areas the surrounding areas of Geraldton and Three Springs areas and faults continuing to be reported from ground and helicopter patrols. For safety we’re focusing on addressing hazards and incidents, most of which are related to downed poles and lines on people’s properties.  

Back up generation continues to be provided from Mungarra power station to ensure community supply is maintained in the event of any unexpected transmission issues that may arise. 

Crews are continuing to clear damaged poles and wires to make way for the installation of generators, and repair the main line to Northampton. This will enable Northampton to be reconnected to the grid with restoration to the townsite expected soon.  

Emergency response generators provided to customers are typically used for short periods and many will require planned outages for servicing in the coming week. We’ll keep the communities that may be affected updated.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.  The timing of your report is important so our crews know whether it has already been attended.

As part of its rebuild and restoration plan for affected communities, Western Power is looking at ways to improve power reliability and quality including upgrading cables and other infrastructure and using new technologies such as stand-alone power systems.

The Extended Outage Payment has been doubled from $80 to $160 for customers affected by the cyclone. If you’ve been without power for more than 12 hours because of damage from TC Seroja, you can apply for the extended outage payment online, or by calling Western Power on 13 10 87 between 8.00am-5.30pm Monday to Friday. If you’ve already applied for the EOPS payment you don’t need to apply again as the payment will automatically be increased for you. This payment is administered by Western Power on behalf of the State Government to acknowledge community inconvenience during periods without power. It’s separate from the Federal Government’s disaster relief payments.

To provide financial support to customers affected by this event, we’re waiving fees related to network connections and reconnections for residents whose properties were impacted. For residents whose property has been destroyed, we’re waiving the cost of establishing a temporary builder supply (if required), which can be up to $555. Where property or network connections have been damaged but not destroyed reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice.

Impact on farming

We understand that farmers’ properties and seeding activities have been affected by damaged electricity infrastructure, like poles down in paddocks. We’re working to minimise any impacts to properties. Where we can we’re reprioritising work to wait for paddocks to dry out.

From a safety perspective, we’re reiterating to all customers: please stay 8 metres away from any downed poles or wires on your property. Interfering with our assets is not only dangerous, but can potentially delay our ability to restore power to affected areas. Farmers can call 13 10 87 to contact us about land access.

We understand the frustration and know this is an important time on the farming calendar – but safety is our priority.

Mid West

Kalbarri

Currently 528 customers are being supplied power by a high voltage generator. This number will increase progressively over the weekend as crews continue to repair the main backbone line.

Crews in Kalbarri are currently replacing 5 bays of powerline in Atkinson Cres where 194 customers can have power restored when energisation is authorised. Crews also working at 52 Grey St fixing a transformer supplying 8 customers and replacing a pole and to get a further 334 customers restored once the work has been completed.

Yuna

A generator is providing power to parts of Yuna. Crews are in the area clearing hazards.

Horrocks

Generators are providing power to the main townsite area.

Three Springs/Mingenew/Morowa/Latham

Construction is underway on the Three Springs to Mingenew, Three Springs to Morawa, and Three Springs to Latham lines.

A helicopter is patrolling the Three Springs to Mingenew backbone line and to the Yarragadee, Nangetty and the Three Springs to Latham backbone to the Bunjil area. Heli West helicopter patrolling

Mullewa to Pindar

Backbone line: a helicopter is patrolling the line in preparation to energise the line and restore 76 customers.

Perenjori

Crews are on site removing hazards and restoring wire so that power can be connected via a generator. 

Crews installing a corner pole in Perenjori town site in preparations for HV generator site, presently removing all hazards.

Northampton

Crews clearing hazards in Northampton for final inspections on in preparation for energisation.

Nabawa to Northampton line: Some delays impacted progress yesterday, however crews are still removing hazards to the network of the Geraldton to Northampton (GN) backbone line, North of Nabawa through to Northampton.

Ambania, Pindar and Howatharra

Crews are clearing and removing hazards.

Geraldton city

Crews continuing to complete reconnections.

General

Emergency response generators are typically used for short periods and many will require planned outages for servicing in the coming week. Servicing is done between 8 am and 5 pm and takes between 30 minutes and an hour. A small number of customers will be impacted in the Red Bluff Tourist Park, Tudor Holiday Park and Riverview Holiday Apartments in Kalbarri, as well as in parts of Horrocks. We’ll continue to provide updates to affected communities about the servicing activities. 

If you’re not in one of these locations, and are currently receiving power from an emergency response generator, you won’t be affected by the generator servicing. If you have any questions, call us on 13 10 87 between 8.30am – 5.00pm, Mon-Fri.

Wheatbelt

A team has been deployed from Northam to Dalwallinu to complete outstanding work.

All 42 townsites in the Wheatbelt have now been restored to power.

We expect the majority of our restoration work in the Central Wheatbelt will be completed by the weekend.

All six main lines have been repaired and 188 damaged poles identified, and 180 poles have been replaced to date.

GENERAL COMMUNITY INFORMATION

Reconnecting properties – including inspections

Following storm events such this we don’t inspect properties prior to re-energising the connection point to the customer. We ask that you please call Western Power on 13 13 51 if your power doesn’t automatically reconnect, or if they experience unusual electrical performance such as a shock or tingle.

For extra precaution, when `network power’ has been restored, the advice from the Electrical Inspectors is that you conduct a visual safety check on all external electrical equipment (bore pumps, power points, external ground lighting) within your property prior to turning on. If you find any damaged electrical equipment you must contact an electrical contractor to have the problem rectified.

Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances prior to reconnecting. When reconnected, turn on appliances progressively, starting with lights and small appliances. If you experience any shocks, zaps or tingles report them immediately on 13 13 51.

If your property has been damaged, we recommend that you engage a licensed electrical contractor to check the integrity of the electrical installation at their property.

After any work is completed by a licensed electrical contractor, the work may be inspected by the WA Electrical Inspectors where it’s identified as a notifiable incident (e.g. shock or tingle) or on a sample basis for other electrical work.

If you’re unsure whether your property has been inspected by a WA Electrical Inspector, please call 13 10 87 between 8.30am-5.00pm.

The WA Electrical Inspectors perform a statutory function on behalf of Government to undertake these inspections.

If you have vacated your property, and are returning once power has been restored, you may need to look for a tag or notification on the status of your electricity supply.

  • If there is a tag that says `Temporary disconnection’ you must arrange for a private electrical contractor to complete the required works. Once all defects outlined on the tag have been rectified by the electrician, your supply can be reconnected.   
  • If there is a tag that says `Information|Caution’, your connection can be reconnected to the network when power’s been restored. Once connected, you can flick your main switch to ‘On’.

If you’re unsure what electrical infrastructure you’re responsible for on your property, visit the Building and Energy website’s ‘Private power poles and lines are your responsibility’ and also on our website

Personal generators

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews. Please visit our webpage for information on this.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce.

If your property has not been damaged, generators can be used as long as:

  • they’re being used according to manufacturers’ guidelines 
  • the cord and generator are within specifications 
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

Community

Our thoughts continue to be with people whose homes and businesses have been damaged.

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected. 

As people venture out from their homes and into the community, they should take care to stay at least 8 metres away from fallen powerlines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.

Important links:

COVID update (Seroja Update continues below)

Western Power has a COVID-19 management plan in place which informs the actions we take in response to any COVID-19 lockdown period.

We know that some of our TC Seroja operational and support teams left the Perth and Peel region after 17 April to begin work in the Mid West and Wheatbelt. As a result, ALL employees who are working on our cyclone recovery effort in the Mid West and Wheatbelt are now required to wear a mask from 6pm, Friday 23 April.

Employees returning from the Mid West and Wheatbelt into the Perth and Peel regions after midnight Friday night will wear a mask and return home to follow the lockdown requirements.

As per earlier lockdowns, Western Power employees moving out of the Perth or Peel region for work elsewhere will seek an exemption for travelling between these zones, as per requirements.

Employees working in the Perth and Peel regions will wear masks at all times when outside of their home, including at our depots and workplaces and on public transport

Non-customer-impacted work will continue in the metropolitan and Peel regions

Customer-impacted work will be rescheduled in these areas unless determined as essential and unable to be postponed.

------

Cyclone Seroja update

The hard work of our crews, Network Operations and support staff continues and we’re pleased to have restored power to an additional 400 homes and businesses since yesterday, including 528 properties in Kalbarri.

2889 customers remain off supply, the top suburbs with highest number of customers off:

  • Kalbarri – 719
  • Northampton – 608
  • Perenjori - 216
  • Binnu- 71
  • Howatharra- 71

We’ve reached a significant milestone in the repair and restoration of the South West Interconnected System (SWIS) in the Mid West with transmission reconnected to the network following repairs to transmission lines between Three Springs and Mumbida, and between Mumbida and Mungarra.  While supply has been securely restored, back up generation is still running from Mungarra power station to make sure community supply is maintained in the event of any unexpected issues that may arise following restoration. 

Crews are still attending to distribution faults in areas the surrounding areas of Geraldton and Three Springs areas and faults continuing to be reported from ground and helicopter patrols. For safety we’re focusing on addressing hazards and incidents, most of which are related to downed poles and lines on people’s properties.  

Crews are continuing to clear damaged poles and wires to make way for the installation of generators, and repair the main line to Northampton. This will enable Northampton to be reconnected to the grid and we aim anticipate that we’ll begin restoring power to the townsite this weekend. 

Emergency response generators provided to customers are typically used for short periods and many will require planned outages for servicing in the coming week. We’ll keep the communities that may be affected updated.

More than 200 employees are on the ground in Kalbarri, Northampton, Horrocks, and Port Gregory. A further 75 employees were involved in the response and recovery effort in the Central Wheatbelt, which is nearly complete. We also have well over 100 employees supporting the restoration efforts and developing construction plans, engineering and design options, materials management and fleet support.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.  The timing of your report is important so our crews know whether it has already been attended.

As part of its rebuild and restoration plan for affected communities, Western Power is looking at ways to improve power reliability and quality including upgrading cables and other infrastructure and using new technologies such as stand-alone power systems.

The Extended Outage Payment has been doubled from $80 to $160 for customers affected by the cyclone. If you’ve been without power for more than 12 hours because of damage from TC Seroja, you can apply for the extended outage payment online, or by calling Western Power on 13 10 87 between 8.00am-5.30pm Monday to Friday. If you’ve already applied for the EOPS payment you don’t need to apply again as the payment will automatically be increased for you. This payment is administered by Western Power on behalf of the State Government to acknowledge community inconvenience during periods without power. It’s separate from the Federal Government’s disaster relief payments.

To provide financial support to customers affected by this event, we’re waiving fees related to network connections and reconnections for residents whose properties were impacted. For residents whose property has been destroyed, we’re waiving the cost of establishing a temporary builder supply (if required), which can be up to $555. Where property or network connections have been damaged but not destroyed reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice.

 

Impact on farming

We understand that farmers’ properties and seeding activities have been affected by damaged electricity infrastructure, like poles down in paddocks. We’re working to minimise any impacts to properties. Where we can we’re reprioritising work to wait for paddocks to dry out.

From a safety perspective, we’re reiterating to all customers: please stay 8 metres away from any downed poles or wires on your property. Interfering with our assets is not only dangerous, but can potentially delay our ability to restore power to affected areas. Farmers can call 13 10 87 to contact us about land access.

We understand the frustration and know this is an important time on the farming calendar – but safety is our priority.

 

Mid West

Kalbarri

Currently 528 customers are being supplied power by a high voltage generator. This number will increase progressively over the weekend as crews continue to repair the main backbone line.

Crews in Kalbarri are currently replacing 5 bays of powerline in Atkinson Cres where 194 customers can have power restored when energisation is authorised. Crews also working at 52 Grey St fixing a transformer supplying 8 customers and replacing a pole and to get a further 334 customers restored once the work has been completed.

Yuna

A generator is providing power to parts of Yuna. Crews are in the area clearing hazards.

Horrocks

Generators are providing power to the main townsite area.

Three Springs/Migenew/Morowa/Latham

Construction is underway on the Three Springs to Mingenew, Three Springs to Morawa, and Three Springs to Latham

A helicopter is patrolling the Three Springs to Mingenew backbone line and to the Yarragadee, Nangetty and the Three Springs to Latham backbone to the Bunjil area. Heli West helicopter patrolling

Mullewa to Pindar

Backbone line: a helicopter is patrolling the line in preparation to energise the line and restore 76 customers.

Perenjori

Crews are on site removing hazards and restoring wire so that power can be connected via a generator. 

Crews installing a corner pole in Perenjori town site in preparations for HV generator site, presently removing all hazards.

Northampton

Crews clearing hazards in Northampton for final inspections on in preparation for energisation.

Nabawa to Northampton line: Some delays impacted progress yesterday, however crews are still removing hazards to the network of the Geraldton to Northampton (GN) backbone line, North of Nabawa through to Northampton.

Ambania, Pindar and Howatharra

Crews are clearing and removing hazards.

Geraldton City

Crews continuing to complete reconnections.

General

Emergency response generators are typically used for short periods and many will require planned outages for servicing in the coming week. Servicing is done between 8 am and 5 pm and takes between 30 minutes and an hour. A small number of customers will be impacted in the Red Bluff Tourist Park, Tudor Holiday Park and Riverview Holiday Apartments in Kalbarri, as well as in parts of Horrocks. We’ll continue to provide updates to affected communities about the servicing activities. 

If you’re not in one of these locations, and are currently receiving power from an emergency response generator, you won’t be affected by the generator servicing. If you have any questions, call us on 13 10 87 between 8.30am – 5.00pm, Mon-Fri.

 

Wheatbelt

A team has been deployed from Northam to Dalwallinu to complete outstanding work.

All 42 townsites in the Wheatbelt have now been restored to power.

We expect the majority of our restoration work in the Central Wheatbelt will be completed by Friday 23 April.

All six main lines have been repaired and 188 damaged poles identified, and 180 poles have been replaced to date.

 

GENERAL COMMUNITY INFORMATION

Reconnecting properties – including inspections

Following storm events such this we don’t inspect properties prior to re-energising the connection point to the customer. We ask that you please call Western Power on 13 13 51 if your power doesn’t automatically reconnect, or if they experience unusual electrical performance such as a shock or tingle.

For extra precaution, when `network power’ has been restored, the advice from the Electrical Inspectors is that you conduct a visual safety check on all external electrical equipment (bore pumps, power points, external ground lighting) within your property prior to turning on. If you find any damaged electrical equipment you must contact an electrical contractor to have the problem rectified.

Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances prior to reconnecting. When reconnected, turn on appliances progressively, starting with lights and small appliances. If you experience any shocks, zaps or tingles report them immediately on 13 13 51.

If your property has been damaged, we recommend that you engage a licensed electrical contractor to check the integrity of the electrical installation at their property.

After any work is completed by a licensed electrical contractor, the work may be inspected by the WA Electrical Inspectors where it’s identified as a notifiable incident (e.g. shock or tingle) or on a sample basis for other electrical work.

If you’re unsure whether your property has been inspected by a WA Electrical Inspector, please call 13 10 87 between 8.30am-5.00pm.

The WA Electrical Inspectors perform a statutory function on behalf of Government to undertake these inspections.

If you have vacated your property, and are returning once power has been restored, you may need to look for a tag or notification on the status of your electricity supply.

  • If there is a tag that says `Temporary disconnection’ you must arrange for a private electrical contractor to complete the required works. Once all defects outlined on the tag have been rectified by the electrician, your supply can be reconnected.   
  • If there is a tag that says `Information|Caution’, your connection can be reconnected to the network when power’s been restored. Once connected, you can flick your main switch to ‘On’.

If you’re unsure what electrical infrastructure you’re responsible for on your property, visit the Building and Energy website’s ‘Private power poles and lines are your responsibility’ and also on our website

 

Personal generators

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews. Please visit our webpage for information on this.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce.

If your property has not been damaged, generators can be used as long as:

  • they’re being used according to manufacturers’ guidelines 
  • the cord and generator are within specifications 
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

 

Community

Our thoughts continue to be with people whose homes and businesses have been damaged.

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected. 

As people venture out from their homes and into the community, they should take care to stay at least 8 metres away from fallen powerlines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.

Important links:

The hard work of our crews, network operations centre and support staff continues and we’re pleased to have restored power to an additional 400 homes and businesses since yesterday, including 143 properties in Kalbarri.

We’ve reached a significant milestone in the repair and restoration of the South West Interconnected System  (SWIS) in the Mid West with transmission reconnected to the network following repairs to transmission lines between Three Springs and Mumbida, and between Mumbida and Mungarra. While supply has been securely restored, back up generation is still running from Mungarra power station to make sure community supply is maintained in the event of any unexpected issues that may arise following restoration. 

Crews are still attending to distribution faults in areas the surrounding areas of Geraldton and Three Springs areas and faults continuing to be reported from ground and helicopter patrols. For safety we’re focusing on addressing hazards and incidents, most of which are related to downed poles and lines on people’s properties.  

Around 3300 properties comprising farms, businesses and homes, remain without power in various locations in the Mid West and Wheatbelt as our recovery and restoration activities continue. The majority of the customers without power are in Kalbarri (1144), Northampton (608), Perenjori (216), Binnu (71) and Howatharra (71).

Crews are continuing to clear damaged poles and wires  to make way for the installation of generators, and repair the main line to Northampton. This will enable Northampton to be reconnected to the grid and we aim anticipate that we’ll begin restoring power to the townsite this weekend. 

Emergency response generators provided to customers are typically used for short periods and many will require planned outages for servicing in the coming week. We’ll keep the communities that may be affected updated.

More than 200 employees are on the ground in Kalbarri, Northampton, Horrocks, and Port Gregory. A further 75 employees were involved in the response and recovery effort in the Central Wheatbelt, which is nearly complete. We also have well over 100 employees supporting the restoration efforts and developing construction plans, engineering and design options, materials management and fleet support.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.  The timing of your report is important so our crews know whether it has already been attended.

As part of its rebuild and restoration plan for affected communities, Western Power is looking at ways to improve power reliability and quality including upgrading cables and other infrastructure and using new technologies such as stand-alone power systems.

The Extended Outage Payment has been doubled from $80 to $160 for customers affected by the cyclone. If you’ve been without power for more than 12 hours because of damage from TC Seroja, you can apply for the extended outage payment online, or by calling us on 13 10 87 between 8.00am-5.30pm Monday to Friday. If you’ve already applied for the EOPS payment you don’t need to apply again as the payment will automatically be increased for you. This payment is administered by Western Power on behalf of the State Government to acknowledge community inconvenience during periods without power. It’s separate from the Federal Government’s disaster relief payments.

To provide financial support to customers affected by this event, we’re waiving fees related to network connections and reconnections for residents whose properties were impacted. For residents whose property has been destroyed, we’re waiving the cost of establishing a temporary builder supply (if required), which can be up to $555. Where property or network connections have been damaged but not destroyed reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice.

Impact on farming

We understand that farmers’ properties and seeding activities have been affected by damaged electricity infrastructure, like poles down in paddocks. We’re working to minimise any impacts to properties. Where we can we’re reprioritising work to wait for paddocks to dry out.

From a safety perspective, we’re reiterating to all customers: please stay 8 metres away from any downed poles or wires on your property. Interfering with our assets is not only dangerous, but can potentially delay our ability to restore power to affected areas. Farmers can call 13 10 87 to contact us about land access.

We understand the frustration and know this is an important time on the farming calendar – but safety is our priority.

Mid West

Kalbarri: currently 143 customers are being supplied power by  a high voltage generator. This number will increase progressively over the weekend as crews continue to repair the main backbone line.

Emergency response generators are typically used for short periods and many will require planned outages for servicing in the coming week. Servicing is done between 8 am and 5 pm and takes between 30 minutes and an hour. A small number of customers will be impacted in the Red Bluff Tourist Park, Tudor Holiday Park and Riverview Holiday Apartments in Kalbarri, as well as in parts of Horrocks. We’ll continue to provide updates to affected communities about the servicing activities. 

If you’re not in one of these locations, and are currently receiving power from an emergency response generator, you won’t be affected by the generator servicing. If you have any questions, call us on 13 10 87 between 8.30am – 5.00pm, Mon-Fri.

Yuna: A generator is providing power to parts of Yuna. Crews are in the area clearing hazards

Horrocks: generators are providing power to the main townsite area.

Helicopters have completed patrols on the  Geraldton to Northampton (via Nabawa) backbone and spur lines,   Northampton to Horrocks backbone lines.

Construction is underway on the Three Springs to Mingenew, Three Springs to Morawa, and Three Springs to Latham

Mullewa to Pindar backbone line: a helicopter is patrolling the line in preparation to energise the line and restore 76 customers.

A helicopter is patrolling the Three Springs to Mingenew backbone line and to the Yarragadee, Nangetty and the Three Springs to Latham backbone to the Bunjil area. Heli West helicopter patrolling

Geraldton city: Crews continuing to complete reconnections.

Ambania, Pindar and Howatharra crews are clearing and removing hazards.

Perenjori: crews are on site removing hazards and restoring wire so that power can be connected via a generator. 

Northampton: crews are clearing hazards final inspections to install a generator.

Nabawa to Northampton line: crews are removing hazards on the backbone line north of Nabawa through to Northampton, expecting to energise 70% of the line by late afternoon today 22.04.2021

Wheatbelt

A team has been deployed from Northam to Dalwallinu to complete outstanding work.

All 42 townsites in the Wheatbelt have now been restored to power.

We expect the majority of our restoration work in the Central Wheatbelt will be completed by Friday 23 April.

All six main lines have been repaired and 188 damaged poles identified, and 180 poles have been replaced to date.

General community information

Reconnecting properties – including inspections

Following storm events such this we don’t inspect properties prior to re-energising the connection point to the customer. We ask that you please call Western Power on 13 13 51 if your power doesn’t automatically reconnect, or if they experience unusual electrical performance such as a shock or tingle.

For extra precaution, when `network power’ has been restored, the advice from the Electrical Inspectors is that you conduct a visual safety check on all external electrical equipment (bore pumps, power points, external ground lighting) within your property prior to turning on. If you find any damaged electrical equipment you must contact an electrical contractor to have the problem rectified.

Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances prior to reconnecting. When reconnected, turn on appliances progressively, starting with lights and small appliances. If you experience any shocks, zaps or tingles report them immediately on 13 13 51.

If your property has been damaged, we recommend that you engage a licensed electrical contractor to check the integrity of the electrical installation at their property.

After any work is completed by a licensed electrical contractor, the work may be inspected by the WA Electrical Inspectors where it’s identified as a notifiable incident (e.g. shock or tingle) or on a sample basis for other electrical work.

If you’re unsure whether your property has been inspected by a WA Electrical Inspector, please call 13 10 87 between 8.30am-5.00pm.

The WA Electrical Inspectors perform a statutory function on behalf of Government to undertake these inspections.

If you have vacated your property, and are returning once power has been restored, you may need to look for a tag or notification on the status of your electricity supply.

If there is a tag that says `Temporary disconnection’ you must arrange for a private electrical contractor to complete the required works. Once all defects outlined on the tag have been rectified by the electrician, your supply can be reconnected.   

If there is a tag that says `Information|Caution’, your connection can be reconnected to the network when power’s been restored. Once connected, you can flick your main switch to ‘On’.

If you’re unsure what electrical infrastructure you’re responsible for on your property, visit the Building and Energy website’s ‘Private power poles and lines are your responsibility’ and also on our website.

Personal generators

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews. Please visit our webpage for information on this.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce.

If your property has not been damaged, generators can be used as long as:

they’re being used according to manufacturers’ guidelines 

the cord and generator are within specifications 

they’re connected legally (changeover switch installed)

used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

Community

Our thoughts continue to be with people whose homes and businesses have been damaged.

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected. 

As people venture out from their homes and into the community, they should take care to stay at least 8 metres away from fallen powerlines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to us.

Important links:

We’ve reached a significant milestone in the repair and restoration of the South West Interconnected System (SWIS) in the Mid West with transmission reconnected to the network following repairs to transmission lines between Three Springs and Mumbida, and between Mumbida and Mungarra. While supply has been securely restored, back up generation is still running from Mungarra power station to make sure community supply is maintained in the event of any unexpected issues that may arise with transmission from the SWIS.

Crews are still attending to distribution faults in areas the surrounding areas of Geraldton and Three Springs areas and faults continuing to be reported from ground and helicopter patrols. For safety we’re focusing on addressing hazards and incidents, most of which are related to downed poles and lines on people’s properties.

Around 3,700 properties comprising farms, businesses and homes, remain without power in various locations in the Mid West and Wheatbelt as our recovery and restoration activities continue. The majority of the customers without power are in Kalbarri (1247), Northampton (608), Perenjori (216), Binnu (71) and Howatharra (71).

In Kalbarri, construction teams are replacing six poles today which will help restore power supply to part of the area.

Crews are continuing to clear damaged poles and wires to make way for the installation of generators, and repair the main line to Northampton. This will enable Northampton to be reconnected to the grid and we aim anticipate that we’ll begin restoring power to the townsite this weekend. 

Emergency response generators provided to customers are typically used for short periods and many will require planned outages for servicing in the coming week. We’ll keep the communities that may be affected updated.

More than 200 employees are on the ground in Kalbarri, Northampton, Horrocks, and Port Gregory. A further 75 employees were involved in the response and recovery effort in the Central Wheatbelt, which is nearly complete. We also have well over 100 employees supporting the restoration efforts and developing construction plans, engineering and design options, materials management and fleet support.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to us.  The timing of your report is important so our crews know whether it has already been attended.

As part of our rebuild and restoration plan for affected communities, we’re looking at ways to improve power reliability and quality including upgrading cables and other infrastructure and using new technologies such as stand-alone power systems.

The Extended Outage Payment Scheme (EOPS) has been doubled from $80 to $160 for customers affected by the cyclone. If you’ve been without power for more than 12 hours because of damage from TC Seroja, you can apply for the extended outage payment online, or by calling us on 13 10 87 between 8.00am-5.30pm Monday to Friday. If you’ve already applied for the EOPS payment you don’t need to apply again as the payment will automatically be increased for you. This payment is administered by Western Power on behalf of the State Government to acknowledge community inconvenience during periods without power. It’s separate from the Federal Government’s disaster relief payments.

To provide financial support to customers affected by this event, we’re waiving fees related to network connections and reconnections for residents whose properties were impacted. For residents whose property has been destroyed, we’re waiving the cost of establishing a temporary builder supply (if required), which can be up to $555. Where property or network connections have been damaged but not destroyed reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice.

Impact on farming

We understand that farmers’ properties and seeding activities have been affected by damaged electricity infrastructure, like poles down in paddocks. We’re working to minimise any impacts to properties. Where we can we’re reprioritising work to wait for paddocks to dry out.

From a safety perspective, we’re reiterating to all customers: please stay 8 metres away from any downed poles or wires on your property. Interfering with our assets is not only dangerous, but can potentially delay our ability to restore power to affected areas. Farmers can call 13 10 87 to contact us about land access.
We understand the frustration and know this is an important time on the farming calendar – but safety is our priority.

City of Greater Geraldton 

Power has now been restored to most areas with some pockets of repair and crews are in the area completing customer connections in coming days.

Mid West

Crews continue to be on the ground in Perenjori, Kalbarri, Northampton, Horrocks and Port Gregory to assess damage and make hazards safe.

Crews are clearing damaged assets in Northampton today to clear the way for the installation of generators.

The focus in Kalbarri today is on replacing six poles that will enable supply to be restored to part of the area.

Emergency response generators are typically used for short periods and many will require planned outages for servicing in the coming week. Servicing is done between 8 am and 5 pm and takes between 30 minutes and an hours. A small number of customers will be impacted in the Red Bluff Tourist Park, Tudor Holiday Park and Riverview Holiday Apartments in Kalbarri, as well as in parts of Horrocks. We’ll continue to provide updates to affected communities about the servicing activities.

If you’re not in one of these locations, and are currently receiving power from an emergency response generator, you won’t be affected by the generator servicing. If you have any questions, call us on 13 10 87 between 8.30am – 5.00pm, Mon-Fri.

A generator is providing power to parts of Yuna.
In Horrocks generators are providing power to the main townsite area.

Helicopters are patrolling the Geraldton to Northampton spur lines, Geraldton to Kalbarri spur lines and Northampton to Horrocks spur lines.

Construction is underway on the Three Springs to Mingenew, Three Springs to Morawa, and Three Springs to Latham.

Wheatbelt

A team has been deployed from Northam to Dalwallinu to complete outstanding work.
All 42 townsites in the Wheatbelt have now been restored to power.

We expect the majority of our restoration work in the Central Wheatbelt will be completed by Friday 23 April.

All six main lines have been repaired and 188 damaged poles identified, and 180 poles have been replaced to date.

GENERAL COMMUNITY INFORMATION

Reconnecting properties – including inspections

During events such this we don’t inspect properties prior to re-energising the connection point to the customer. We ask customers to call us on 13 13 51 if your power doesn’t automatically reconnect, or if you experience unusual electrical performance such as a shock or tingle.

Where properties have been damaged, we recommend that customers engage a licensed electrical contractor to check the integrity of the electrical installation at your property.

After any work is completed by a licensed electrical contractor, the work may be inspected by the WA Electrical Inspectors where it’s identified as a notifiable incident (e.g. shock or tingle) or on a sample basis for other electrical work.

The WA Electrical Inspectors perform a statutory function on behalf of Government to undertake these inspections.

When property owners return to their homes, you need to look for a tag or notification on the status of your electricity supply:

  • If there is a tag that says `Temporary disconnection’ the property owner or other person in charge must arrange for a private electrical contractor to complete the required works. Once all defects outlined on the tag have been rectified by the electrician, your supply can be reconnected.
  • If there is a tag that says `Information|Caution’, your connection can be reconnected to the network when power’s been restored. Once connected, you can flick your main switch to ‘On’.

If you’re unsure what electrical infrastructure you’re responsible for on your property, visit the Building and Energy website’s ‘Private power poles and lines are your responsibility’ and also on our website.

If you’re unsure whether your property has been inspected by a WA Electrical Inspector, please call 13 10 87 between 8.30am-5.00pm.
For extra precaution, when `network power’ has been restored, the advice from the Electrical Inspectors is that you conduct a visual safety check on all external electrical equipment (bore pumps, power points, external ground lighting) within your property prior to turning on. If you find any damaged electrical equipment you must contact an electrical contractor to have the problem rectified.

Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances prior to reconnecting. When reconnected, turn on appliances progressively, starting with lights and small appliances. If you experience any shocks, zaps or tingles report them immediately on 13 13 51.

Personal generators

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce.
If your property has not been damaged, generators can be used as long as:

  • they’re being used according to manufacturers’ guidelines 
  • the cord and generator are within specifications
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

Community

Our thoughts continue to be with people whose homes and businesses have been damaged.

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected. 

As people venture out from their homes and into the community, they should take care to stay at least 8 metres away from fallen powerlines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to us.

Important links:

We are continuing to provide local government authorities, farmers, businesses and residents with information on power supply repair.

Around 3880 homes and business remain without power in various locations in the Mid West and Wheatbelt as our recovery and restoration activities continue. Latham and Maya are expected to be the next areas restored.

The majority of the customers without power are in Kalbarri (1249), Northampton (608), Perenjori (216), Binnu (71) and Howatharra (71).

Our teams are currently attending to around a large number of faults in the Geraldton and Three Springs areas. Faults continue to be reported and we are prioritizing removal of hazards and obstructions.

Our Community Engagement teams are attending local meetings to provide information to residents - we’ll be attending the scheduled meetings today (Wednesday) in Kalbarri and Mullewa.

On Tuesday we completed repairs on the backbone feeder line to Mullewa.

We have crews repairing the main line to Northampton which will enable Northampton to be reconnected to the grid. We expect restorations to the townsite to occur this weekend. 

Emergency response generators have been providing power to customers affected by the cyclone. These generators are typically used for short periods and many will require planned outages for servicing in the coming week. We’ll keep the affected communities updated.

More than 200 employees are on the ground in Kalbarri, Northampton, Horrocks, and Port Gregory with a further 75 employees in the Wheatbelt. We also have well over 100 employees supporting the restoration efforts and developing construction plans, engineering and design options, materials management and fleet support.

Power to Geraldton continues to be supplied directly from the Mungarra power station, which is a single source of power to the area until we’re able to reconnect to the South West Interconnected System (SWIS) later this week.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.  The timing of your report is important so our crews know whether it has already been attended.

As part of its rebuild and restoration plan for affected communities, Western Power is looking at ways to improve power reliability and quality including upgrading cables and other infrastructure, assessing undergrounding network options in higher density areas in and using new technologies such as stand-alone power systems.

The Extended Outage Payment has been doubled from $80 to $160 for customers affected by the cyclone. If you’ve been without power for more than 12 hours because of damage from TC Seroja, you can apply for the extended outage payment online, or by calling Western Power on 13 10 87 between 8.00am-5.30pm Monday to Friday. If you’ve already applied for the EOPS payment you don’t need to apply again as the payment will automatically be increased for you. This payment is administered by Western Power on behalf of the State Government to acknowledge community inconvenience during periods without power. It’s separate from the Federal Government’s disaster relief payments. Applications will be processed and paid within one week.

To provide financial support to customers affected by this event, we’re waiving fees related to network connections and reconnections for residents whose properties were impacted. For residents whose property has been destroyed, we’re waiving the cost of establishing a temporary builder supply (if required), which can be up to $555. Where property or network connections have been damaged but not destroyed reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice. 

Impact on farming

We understand that farmers’ properties and seeding activities have been affected by damaged electricity infrastructure, like poles down in paddocks. We’re working to minimize any impacts to properties. Where we can we’re reprioritising work to wait for paddocks to dry out.

From a safety perspective, we’re reiterating to all customers: please stay 8 metres away from any downed poles or wires on your property. Interfering with our assets is not only dangerous, but can potentially delay our ability to restore power to affected areas. Farmers can call 13 10 87 to contact us about land access.

We understand the frustration and know this is an important time on the farming calendar – but safety is our priority. 

City of Greater Geraldton 

Power has now been restored to most areas with some pockets of repair and crews are in the area completing customer connections in coming days.

Mid West

Crews continue to be on the ground in Perenjori, Kalbarri, Northampton, Horrocks and Port Gregory to assess damage and make hazards safe.

Five generators have been deployed to Kalbarri. Crews are working to repair sections of the distribution network that will allow some customers to be reconnected.

A generator is providing power to parts of Yuna.

In Horrocks generators are providing power to the main townsite area.

Helicopters are patrolling the Geraldton to Northampton spur lines, Geraldton to Kalbarri spur lines and Northampton to Horrocks spur lines.

Construction is underway on the Three Springs to Mingenew, Three Springs to Morawa, and Three Springs to Latham. 

Wheatbelt

We expect the majority of our restoration work in the Central Wheatbelt will be completed by Friday 23 April.

All six main lines have been repaired and 188 damaged poles identified, and 180 poles have been replaced to date. 

General community information 

Reconnecting properties – including inspections

During events such this we don’t inspect properties prior to re-energising the connection point to the customer. We ask customers to call Western Power on 13 13 51 if their power doesn’t automatically reconnect, or if they experience unusual electrical performance such as a shock or tingle.

Where properties have been damaged, we recommend that customers engage a licensed electrical contractor to check the integrity of the electrical installation at their property.

After any work is completed by a licensed electrical contractor, the work may be inspected by the WA Electrical Inspectors where it’s identified as a notifiable incident (e.g. shock or tingle) or on a sample basis for other electrical work.

The WA Electrical Inspectors perform a statutory function on behalf of Government to undertake these inspections.

When property owners return to their homes, they need to look for a tag or notification on the status of their electricity supply.

  • If there is a tag that says `Temporary disconnection’ the property owner or other person in charge must arrange for a private electrical contractor to complete the required works. Once all defects outlined on the tag have been rectified by the electrician, your supply can be reconnected.
       
  • If there is a tag that says `Information|Caution’, your connection can be reconnected to the network when power’s been restored. Once connected, you can flick your main switch to ‘On’.

If you’re unsure what electrical infrastructure you’re responsible for on your property, visit the Building and Energy website’s ‘Private power poles and lines are your responsibility’ and also on our website

If you’re unsure whether your property has been inspected by a WA Electrical Inspector, please call 13 10 87 between 8.30am-5.00pm.

For extra precaution, when `network power’ has been restored, the advice from the Electrical Inspectors is that you conduct a visual safety check on all external electrical equipment (bore pumps, power points, external ground lighting) within your property prior to turning on. If you find any damaged electrical equipment you must contact an electrical contractor to have the problem rectified.

Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances prior to reconnecting. When reconnected, turn on appliances progressively, starting with lights and small appliances. If you experience any shocks, zaps or tingles report them immediately on 13 13 51.

Personal generators

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews. Please visit our webpage for information on this.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce.

If your property has not been damaged, generators can be used as long as:

they’re being used according to manufacturers’ guidelines 

the cord and generator are within specifications 

they’re connected legally (changeover switch installed)

used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099. 

Community

Our thoughts continue to be with people whose homes and businesses have been damaged.

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected. 

As people venture out from their homes and into the community, they should take care to stay at least 8 metres away from fallen powerlines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call us on 13 13 51 (24/7) to report the hazard.

Western Power continues to provide local government authorities, farmers, businesses and residents with information on power supply repair.

Around 3900 homes and business remain without power in various locations in the Mid West and Wheatbelt as our recovery and restoration activities continue.

Patrols and construction of backbone lines from Morawa to Three Springs and Three Springs to Mingenew is continuing. Patrols of other backbone distribution lines is complete.

Power to Geraldton continues to be supplied directly from the Mungarra power station, which is a single source of power to the area until we’re able to reconnect to the South West Interconnected System (SWIS) later this week.

Our teams are currently attending to around 232 outstanding faults in the Geraldton area and more than 80 in the Three Springs area.

If you see crews in these areas, we appreciate your support in ensuring there is a clear path to damaged assets to complete repair in the locations of Allanooka, Mt Horner, Strawberry, Mooriary, Arrowsmith East and Three Springs.

We’ve also got crews between Geraldton and Northampton to repair and replace the network, including the areas of Challey, McGuire, Isseka, Pootamany, White Peak, Wokarena, Nabawa, Mt Erin, Hickety, Pager, Argita and Hudgejah.

More than 200 employees are on the ground in Kalbarri, Northampton, Horrocks, and Port Gregory with a further 75 employees in the Wheatbelt. We also have well over 100 employees supporting the restoration efforts and developing construction plans, engineering and design options, materials management and fleet support.

As part of its rebuild and restoration plan for affected communities, Western Power is looking at ways to improve power reliability and quality including upgrading cables and other infrastructure, assessing undergrounding network options in higher density areas in and using new technologies such as stand-alone power systems.

Our Community Engagement teams are attending local meetings to provide information to help residents - we’ll be at the Northampton meeting today.

The Extended Outage Payment has been doubled from $80 to $160 for customers affected by the cyclone. If you’ve been without power for more than 12 hours because of damage from TC Seroja, you can apply for the extended outage payment online or by calling us on 13 10 87 between 8.00am-5.30pm Monday to Friday.

If you’ve already applied for the EOPS payment you don’t need to apply again as the payment will automatically be increased for you.

This payment is administered by Western Power on behalf of the State Government to acknowledge community inconvenience during periods without power. It’s separate from the Federal Government’s disaster relief payments.

To provide financial support to customers affected by this event, we’re waiving fees related to network connections and reconnections for residents whose properties were impacted.

For residents whose property has been destroyed, we’re waiving the cost of establishing a temporary builder supply (if required), which can be up to $555. Where property or network connections have been damaged but not destroyed reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice.

Fallen powerlines and other electrical infrastructure can cause electric shock even when power is not connected, and only qualified Western Power crews should touch or move downed lines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call us on 13 13 51 (24/7) to report the hazard.  The timing of your report is important so our crews know whether it has already been attended.

Impact on farming

We understand that farmers’ properties and seeding activities have been affected by damaged electricity infrastructure, like poles down in paddocks. We’re working to minimize any impacts to properties. Where we can we’re reprioritising work to wait for paddocks to dry out.

From a safety perspective, we’re reiterating to all customers: please stay 8 metres away from any downed poles or wires on your property. Interfering with our assets is not only dangerous, but can potentially delay our ability to restore power to affected areas. Farmers can call 13 10 87 to report faults or to contact us about land access.

We understand the frustration and know this is an important time on the farming calendar – but safety is our priority.

City of Greater Geraldton 

Power has now been restored to most areas with some pockets of repair and crews are in the area completing customer connections in coming days.

Mid West

Crews continue to be on the ground in Perenjori, Kalbarri, Northampton, Horrocks and Port Gregory to assess damage and make hazards safe.

We have crews repairing the main line to Northampton which will enable Northampton to be reconnected to the grid, later this week. 

Five generators have been deployed to Kalbarri. Crews are working to repair sections of the distribution network that will allow some customers to be reconnected.

A generator is providing power to parts of Yuna.

In Horrocks generators are providing power to the main townsite area.

Areas restored include Morawa, Mingenew townsite, Three Springs townsite, Carnamah, Coorow, Dongara, and Denison.

We’re removing hazards and construction is continuing on the Mingenew to Three Springs line north of Mingenew.

Helicopters are patrolling the Geraldton to Northampton spur lines, Yuna spur lines, Geraldton to Kalbarri spur lines and Northampton to Horrocks spur lines.

Construction is taking place on the Three Springs to Latham line, required to restore power to Latham and Maya, and has commenced on the Coorow to Three Springs line.

Wheatbelt

40 townsites have been restored with power. Work is continuing to restore the remaining two: Jibberding and Mount Gibson.

We expect the majority of our backbone feeder works in the Central Wheatbelt will be completed by Friday 23 April.

All six main lines have been patrolled and 188 damaged poles identified, and 180 poles have been replaced to date.

Reconnecting properties – including inspections

During events such this we don’t inspect properties prior to re-energising the connection point to the customer. We ask customers to call us on 13 13 51 (24/7) if their power doesn’t automatically reconnect, or if they experience unusual electrical performance such as a shock or tingle.

Where properties have been damaged, we recommend that customers engage a licensed electrical contractor to check the integrity of the electrical installation at their property.

After any work is completed by a licensed electrical contractor, the work may be inspected by the WA Electrical Inspectors where it’s identified as a notifiable incident (e.g. shock or tingle) or on a sample basis for other electrical work.

The WA Electrical Inspectors perform a statutory function on behalf of Government to undertake these inspections.

When property owners return to their homes, they need to look for a tag or notification on the status of their electricity supply.

If there is a tag that says `Temporary disconnection’ the property owner or other person in charge must arrange for a private electrical contractor to complete the required works. Once all defects outlined on the tag have been rectified by the electrician, your supply can be reconnected.   

If there is a tag that says `Information|Caution’, your connection can be reconnected to the network when power’s been restored. Once connected, you can flick your main switch to ‘On’.

If you’re unsure what electrical infrastructure you’re responsible for on your property, visit the Building and Energy website’s ‘Private power poles and lines are your responsibility’ and also on our website

If you’re unsure whether your property has been inspected by a WA Electrical Inspector, please call 13 10 87 between 8.30am-5.00pm.

For extra precaution, when `network power’ has been restored, the advice from the Electrical Inspectors is that you conduct a visual safety check on all external electrical equipment (bore pumps, power points, external ground lighting) within your property prior to turning on. If you find any damaged electrical equipment you must contact an electrical contractor to have the problem rectified.

Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances prior to reconnecting. When reconnected, turn on appliances progressively, starting with lights and small appliances. If you experience any shocks, zaps or tingles report them immediately on 13 13 51 (24/7).

Personal generators

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews. Please visit our webpage for information on this.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce.

If your property has not been damaged, generators can be used as long as:

  • they’re being used according to manufacturers’ guidelines 
  • the cord and generator are within specifications 
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

Community

Our thoughts continue to be with people whose homes and businesses have been damaged.

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected. 

As people venture out from their homes and into the community, they should take care to stay at least 8 metres away from fallen powerlines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call us on 13 13 51 (24/7)to report the hazard.

 

Western Power continues to provide local government authorities, farmers, businesses and residents with information on power supply repair.

Around 4000 homes and business remain without power in various locations in the Mid West and Wheatbelt as our recovery and restoration activities continue. 

We’re restoring small clusters of customers as the network is progressively repaired in outlying areas but anticipate that some areas in the northern and eastern regions will be without power for weeks. 

We’re near completion of patrolling and hazard assessment in some areas, and undertaking repair and restoration in others. We know several hundred power poles, feeders and other electrical infrastructure have been damaged.

People in the areas between Three Springs and the Mumbida substation (at the Mumbida wind farm) will see our teams on the ground repairing our transmission line, which is a key part of restoring the backbone of our reconnection to the network (the South West Interconnected System). This will in turn restore power to customers in the area.

If you see crews in these areas, we appreciate your support in ensuring there is a clear path to damaged assets to complete repair in the locations of Allanooka, Mt Horner, Strawberry, Mooriary, Arrowsmith East and Three Springs.

We’ve also got crews moving into the areas between Geraldton and Northampton to repair and replace the network, including the areas of Challey, McGuire, Isseka, Pootamany, White Peak, Wokarena, Nabawa, Mt Erin, Hickety, Pager, Argita and Hudgejah.

Our teams are currently attending to around 200 outstanding faults in the Geraldton area and more than 60 in the Three Springs area.

More than 200 employees are on the ground in Kalbarri, Northampton, Horrocks, and Port Gregory with a further 75 employees in the Wheatbelt. We also have well over 100 employees supporting the restoration efforts and developing construction plans, engineering and design options, materials management and fleet support.

Power to Geraldton  continues to be supplied directly from the Mungarra power station, which is a single source of power to the area until we’re able to reconnect to the South West Interconnected System (SWIS).  

We expect the majority of our backbone feeder works in the Central Wheatbelt will be completed by Friday 23 April with many customers in these areas restored in the coming days. 

As part of its rebuild and restoration plan for affected communities, Western Power is looking at ways to improve power reliability and quality including upgrading cables and other infrastructure, assessing undergrounding network options in higher density areas in and using new technologies such as stand-alone power systems. 

Rebuilding damaged parts of the network in these areas using new and updated standards will provide more resilience to a wider variety of weather events. 

Our Community Engagement teams are in place and attending local meetings to provide information and help residents to provide progress updates for local and wholistic response – we’ll be at the Northampton meeting on Tuesday.

We’ve worked with the State’s Incident Support Group to install generators at a number of primary and high schools in preparation for the start of the new school term this week.  

The Extended Outage Payment has been doubled from $80 to $160 for customers affected by the cyclone. If you’ve been without power for more than 12 hours because of damage from TC Seroja, you can apply for the extended outage payment online or by calling us on 13 10 87 between 8.00am-5.30pm Monday to Friday.

If you’ve already applied for the EOPS payment you don’t need to apply again as the payment will automatically be increased for you. 

This payment is administered by Western Power on behalf of the State Government to acknowledge community inconvenience during periods without power. It’s separate from the Federal Government’s disaster relief payments.

To provide financial support to customers affected by this event, we’re fees related to network connections and reconnections for residents whose properties were impacted. For residents whose property has been destroyed, we’re waiving the cost of establishing a temporary builder supply (if required), which can be up to $555.

Where property or network connections have been damaged but not destroyed reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice.

Fallen powerlines and other electrical infrastructure can cause electric shock even when power is not connected, and only qualified Western Power crews should touch or move downed lines.  

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call us on 13 13 51 (24/7) to report the hazard.  The timing of your report is important so our crews know whether it has already been attended. 

Underpinning all our efforts is the safety of the community and our employees.  

The cyclone damaged area spans more than 700km long and 150km wide equivalent to half the size of Victoria and the response and repair has been massive in challenging circumstances. We have a significant amount of crews on the ground working to safely restore power as quickly as we can, but people need to be aware that the extent and spread of the damage is considerable. 

Impact on farming

We understand that farmers’ properties and cropping activities have been affected by damaged electricity infrastructure, like poles down in paddocks. Please be assured we’re working to minimise any impacts to their properties. Where we can we’re reprioritising work to wait for paddocks to dry out. 

From a safety perspective, we’re reiterating to all customers: please stay 8 metres away from any downed poles or wires on your property. Interfering with our assets is not only dangerous, but can potentially delay our ability to restore power to affected areas.

Please be patient, we understand the frustration and know this is an important time on the farming calendar – but safety is our priority.

City of Greater Geraldton   

Power has now been restored to Waggrakine, Walkaway, Moresby, Drummond Cove, Rangeway, Cape Burney and Webberton, with some pockets of repair and customer connections to be completed in coming days. 

Crews are in the area completing customer connections. 

Mid West  

Crews continue to be on the ground in Perenjori, Kalbarri, Northampton, Horrocks and Port Gregory to assess damage and make hazards safe.   

We have crews working on repairing the main line to Northampton which will enable Northampton and Horrocks to be reconnected to the grid.    

Five generators have been deployed to Kalbarri. The high voltage (HV) generator there is intact, but the distribution network is unable to be connected at present. We’re working on smaller power configurations to directly generate parts of Kalbarri and Northampton. 

A generator is providing power to parts of Yuna.  

In Horrocks generators are providing power to the main townsite area. 

We’re continuing to patrol the network from the air (using helicopters) in addition to ground crews in the storm damaged area. 

There are around 60 hazards being attended to in the Three Springs area. 

Areas restored include Morawa, Mingenew townsite, Three Springs townsite, Carnamah, Coorow,  Dongara, and Denison. 

We’re removing hazards and construction is continuing on the Mingenew to Three Springs line north of Mingenew 

Helicopters are patrolling the Geraldton to Northampton spur lines, Yuna spur lines, Geraldton to Kalbarri spur lines and Northampton to Horrocks spur lines. 

Construction is taking place on the Three Springs to Latham line, required to restore power to Latham and Maya, and has commenced on the Coorow to Three Springs line.  

Wheatbelt 

40 townsites have been restored to power. Work is continuing to restore the remaining two: Jibberding and Mount Gibson.   

We’re currently expecting the majority of our backbone feeder works in the Central Wheatbelt will be completed by Friday 23 April. 

All six main lines have been patrolled and 188 damaged poles identified, and 134 poles have been replaced to date. 

Reconnecting properties – including inspections

During events such this we don’t inspect properties prior to re-energising the connection point to the customer. We ask customers to call Western Power on 13 13 51 if their power doesn’t automatically reconnect, or if they experience unusual electrical performance such as a shock or tingle.

Where properties have been damaged, we recommend that customers engage a licensed electrical contractor to check the integrity of the electrical installation at their property.

After any work is completed by a licensed electrical contractor, the work may be inspected by the WA Electrical Inspectors where it’s identified as a notifiable incident (e.g. shock or tingle) or on a sample basis for other electrical work.

The WA Electrical Inspectors perform a statutory function on behalf of Government to undertake these inspections.

When property owners return to their homes, they need to look for a tag or notification on the status of their electricity supply.   

  • If there is a tag that says `Temporary disconnection’ the property owner or other person in charge must arrange for a private electrical contractor to complete the required works. Once all defects outlined on the tag have been rectified by the electrician, your supply can be reconnected.   
  • If there is a tag that says `Information|Caution’, your connection can be reconnected to the network when power’s been restored. Once connected, you can flick your main switch to ‘On’.   

If you’re unsure what electrical infrastructure you’re responsible for on your property, visit the Building and Energy website’s ‘Private power poles and lines are your responsibility’ and also on our website

If you’re unsure whether your property has been inspected by a WA Electrical Inspector, please call 13 10 87 between 8.30am-5.00pm.   

For extra precaution, when `network power’ has been restored, the advice from the Electrical Inspectors is that you conduct a visual safety check on all external electrical equipment (bore pumps, power points, external ground lighting) within your property prior to turning on. If you find any damaged electrical equipment you must contact an electrical contractor to have the problem rectified.

Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances prior to reconnecting. When reconnected, turn on appliances progressively, starting with lights and small appliances. If you experience any shocks, zaps or tingles report them immediately on 13 13 51.

Personal generators 

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews. Please visit our webpage for information on this. 

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce.     

If your property has not been damaged, generators can be used as long as:   

they’re being used according to manufacturers’ guidelines   

the cord and generator are within specifications   

they’re connected legally (changeover switch installed)   

used in accordance to Department of Fire and Emergency Services (DFES) directions.   

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.  

Community 

Our thoughts continue to be with people whose homes and businesses have been damaged.  

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected.   

As people venture out from their homes and into the community, they should take care to stay at least 8 metres away from fallen powerlines.    

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call us on 13 13 51 (24/7) to report the hazard.

 

4200 homes and business remain without power in various locations in the Mid West and Wheatbelt as our recovery and restoration activities continue.

We’re restoring small clusters of customers as the network is progressively repaired in outlying areas.  

The majority of the customers without power are in the  Kalbarri (1249), Northampton (608), Perenjori (216), Moonyoonooka (72) and Binnu (71). Since last week, we’ve restored around 28,000 properties and businesses.   

Our teams are currently attending to around 200 outstanding faults in the Geraldton area and more than 60 in the Three Springs area.

Our focus in the next few days is repairing the main line to Northampton and addressing remaining hazards across impacted areas. We know several hundred power poles, feeders and other electrical infrastructure have been damaged. 

More than 150 employees are on the ground in Kalbarri, Northampton, Horrocks, and Port Gregory with a further 75 employees in the Wheatbelt. Twelve additional crews were deployed from Perth and Pinjarra depots to arrive in the area todayand tomorrow. We also have well over 100 employees supporting the restoration efforts and developing construction plans, engineering and design options, materials management and fleet support. 

We’re establishing a temporary depot in Kalbarri, which will house the necessary equipment for repair and restoration, as well as provide a base for our employees involved on the ground.

We’re working steadily to restore power but anticipate that some areas in the northern and eastern regions will be without power for weeks.

Power to Geraldton will continue to be supplied directly from the Mungarra power station. This will remain the single source of power to the area until we’re able to reconnect to the South West Interconnected System (SWIS). 

We expect the majority of our backbone feeder works in the Central Wheatbelt will be completed by Friday 23 April with many customers in these areas restored in the coming days.

Our Community Engagement teams are in place and attending local meetings to provide information and help residents to provide progress updates for local and wholistic response – we’ll be at the Northampton meeting on Tuesday.

We’ve worked with the State’s Incident Support Group to install generators at a number of primary and high schools in preparation for the start of the new school term this week.  

As part of our rebuild and restoration plan for affected communities, we are looking at ways to improve power reliability and quality including upgrading cables and other infrastructure, assessing undergrounding network options in higher density areas in and using new technologies such as stand-alone power systems.

Rebuilding damaged parts of the network in these areas using new and updated standards will provide more resilience to a wider variety of weather events.

Fallen powerlines and other electrical infrastructure can cause electric shock even when power is not connected, and only qualified Western Power crews should touch or move downed lines. 

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to us.  The timing of your report is important so our crews know whether it has already been attended.

Underpinning all our efforts is the safety of the community and our employees. 

The cyclone damaged area spans more than 700km long and 150km wide equivalent to half the size of Victoria and the response and repair has been massive in challenging circumstances. We have a significant amount of crews on the ground working to safely restore power as quickly as we can, but people need to be aware that the extent and spread of the damage is considerable.

Support payments

We administer the State Government’s Extended Outage Payment Scheme (EOPS) to acknowledge community inconvenience during periods without power. It’s a courtesy payment and separate from disaster relief payments offered by the Federal Government.

The EOPS payment has been doubled for customers affected by the recent weather from $80 to $160. If you’ve been without power for more than 12 hours because of damage from TC Seroja, you can apply for the extended outage payment via our website, or by calling us on 13 10 87 between 8.00am-5.30pm Monday to Friday.

If you’ve already applied for the EOPS payment you don’t need to apply again as the payment will automatically be increased for you.  

To support customers affected by this event, we are waiving fees related to network connections and reconnections for residents whose properties were impacted by TC Seroja.

For residents whose property has been destroyed, we’ll be waiving the cost of establishing a temporary builder supply (if required), which can be up to $555. Where property or network connections have been damaged but not destroyed by the weather impact, reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice.

Impact on farming

We appreciate the frustration of some farmers whose properties and cropping activities have been impacted by damaged Western Power infrastructure, like poles down in paddocks. We’re aware of the work many farmers have done in their paddocks and assure them that we’re working to minimise any impacts to their properties.

In some cases we’ve reprioritised work to wait for paddocks to dry out. 

From a safety perspective, we’re reiterating to all customers: please stay 8 metres away from any downed poles or wires on your property. Interfering with our assets is not only dangerous, but can potentially delay our ability to restore power to affected areas.

It’s critical that our focus remains on patrolling and assessing the hazards to make safe, so that our recovery teams can begin repair behind them. If you have Western Power assets on your property, please stay 8 metres away and maintain an access path for our teams so that we can expedite our repair and restoration work.

Therefore we’re asking our rural customers to please be patient, and we’re aware this is an important time on the farming calendar – but safety is our priority.

City of Greater Geraldton   

Power has now been restored to Waggrakine, Walkaway, Moresby, Drummond Cove, Rangeway, Cape Burney and Webberton, with some pockets of repair and customer connections to be completed in coming days. 

Crews are in the area completing customer connections.

Mid West  

Crews continue to be on the ground in Perenjori, Kalbarri, Northampton, Horrocks and Port Gregory to assess damage and make hazards safe.   

We have crews working on repairing the main line to Northampton which will enable Northampton and Horrocks to be reconnected to the grid.   

Five generators have been deployed to Kalbarri. The high voltage (HV) generator there is intact, but the distribution network is unable to be connected at present. We’re working on smaller power configurations to directly generate parts of Kalbarri and Northampton.

A generator is providing power to parts of Yuna. 

In Horrocks generators are providing power to the main townsite area.

We’re continuing to patrol the network from the air (using helicopters) in addition to ground crews in the storm damaged area.

There are around 60 hazards being attended to in the Three Springs area.

Areas restored include: Morawa, Mingenew townsite, Three Springs townsite, Carnamah, Coorow,  Dongara, and Denison.

We’re removing hazards and construction is continuing on the Mingenew to Three Springs line north of Mingenew

Helicopters are patrolling the Geraldton to Northampton spur lines, Yuna spur lines, Geraldton to Kalbarri spur lines and Northampton to Horrocks spur lines.

Construction is taking place on the Three Springs to Latham line, required to restore power to Latham and Maya, and has commenced on the Coorow to Three Springs line. 

Wheatbelt 

40 townsites have been restored to power. Work is continuing to restore the remaining two: Jibberding and Mount Gibson.   

We’re currently expecting the majority of our backbone feeder works in the Central Wheatbelt will be completed by Friday 23 April.

All six main lines have been patrolled and 188 damaged poles identified, and 134 poles have been replaced to date.

Reconnecting properties – including inspections

Our reconnection approach is on the basis of reconnecting under storm (weather) conditions, which means we don’t inspect properties prior to re-energising the connection point to the customer.

We ask that customers call Western Power on 13 13 51 if their power doesn’t automatically reconnect, or if they experience unusual electrical performance such as a shock or tingle.

Where properties have been damaged, we recommend that customers engage a licensed electrical contractor to check the integrity of the electrical installation at their property.

After any work is completed by a licensed electrical contractor, the work may be inspected by the WA Electrical Inspectors where it’s identified as a notifiable incident (e.g. shock or tingle) or on a sample basis for other electrical work.

The WA Electrical Inspectors perform a statutory function on behalf of Government to undertake these inspections.

When property owners return to their homes, they need to look for a tag or notification on the status of their electricity supply.   

  1. If there is a tag that says `Temporary disconnection’ the property owner or other person in charge must arrange for a private electrical contractor to complete the required works. Once all defects outlined on the tag have been rectified by the electrician, your supply can be reconnected.   
  2. If there is a tag that says `Information|Caution’, your connection can be reconnected to the network when power’s been restored. Once connected, you can flick your main switch to ‘On’.   

If you’re unsure what electrical infrastructure you’re responsible for on your property, visit the Building and Energy website’s ‘Private power poles and lines are your responsibility’ webpage and also look at this information about private power poles on our website.

If you’re unsure whether your property has been inspected by a WA Electrical Inspector, please call 13 10 87 between 8.30am-5.00pm.   

For extra precaution, when `network power’ has been restored, the advice from the Electrical Inspectors is that you conduct a visual safety check on all external electrical equipment (bore pumps, power points, external ground lighting) within your property prior to turning on. If you find any damaged electrical equipment you must contact an electrical contractor to have the problem rectified.

Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances prior to reconnecting. When reconnected, turn on appliances progressively, starting with lights and small appliances. If you experience any shocks, zaps or tingles report them immediately on 13 13 51.

Personal generators 

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews. Please visit our webpage for information on this.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce.    

If your property has not been damaged, generators can be used as long as:  

  • they’re being used according to manufacturers’ guidelines  
  • the cord and generator are within specifications  
  • they’re connected legally (changeover switch installed)  
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.  
  • Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099. 

Community 

Our thoughts continue to be with people whose homes and businesses have been damaged.  

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected.   

As people venture out from their homes and into the community, they should take care to stay at least 8 metres away from fallen powerlines.    

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 (24/7) to report the hazard to us.

Important links:

Approximately 4000 homes and business remain without power in various locations in the Mid West and Wheatbelt following TC Seroja, with around 28,000 restored progressively during the past week. We’ll continue to see this pattern of smaller customer numbers being restored as the network is repaired in outlying areas. The majority of the customers without power are in the Kalbarri (1249), Northampton (608), Perenjori (2160, Moonyoonooka (72) and Binnu (71).

The cyclone damaged area spans more than 700km long and 150km wide equivalent to half the size of Victoria and the response and repair has been massive in challenging circumstances. We have a significant amount of crews on the ground working to safely restore power as quickly as we can, but people need to be aware that the extent and spread of the damage is considerable.

Our focus in the next few days is repairing the transmission line to Northampton and addressing remaining hazards across impacted areas. We know several hundred power poles, feeders and other electrical infrastructure have been damaged.

More than 150 employees are on the ground in Kalbarri, Northampton, Horrocks, and Port Gregory with a further 75 employees in the Wheatbelt. Twelve additional crews have been deployed from Perth and Pinjarra depots to arrive in the area today and tomorrow. We also have well over 100 employees supporting the restoration efforts and developing construction plans, engineering and design options, materials management and fleet support.

We’re working steadily to restore power but anticipate that some areas in the northern and eastern regions will be without power for weeks.

As part of its rebuild and restoration plan for affected communities, Western Power is looking at ways to improve power reliability and quality including upgrading cables and other infrastructure, assessing undergrounding network options in higher density areas in and using new technologies such as stand-alone power systems.

Rebuilding damaged parts of the network in these areas using new and updated standards will provide more resilience to a wider variety of weather events.

Power to Geraldton is being supplied directly from the Mungarra power station. This is currently the single source of power to the area and therefore supply is not as secure as it typically is when connected to our network (the South West Interconnected System - SWIS). We’re working to establish full reconnection to the SWIS as repairs are completed to parts of the transmission network that were affected by the cyclone.

We’re establishing a temporary depot in Kalbarri, which will house the necessary equipment for repair and restoration, as well as provide a base for our employees involved on the ground.

We expect the majority of our backbone feeder works in the Central Wheatbelt will be completed by Friday 23 April with many customers in these areas restored in the coming days.

We’re aware of the work many farmers have done in their paddocks and assure them that we’re working  to minimise any impacts to their properties. In some cases we have reprioritised work to wait for paddocks to dry out.

We’ve doubled the Extended Outage Payment Scheme (EOPS) from $80 to $160 and waived all reconnection fees for people affected by the cyclone. You can apply for these by ringing our customer service centre on 13 10 87 or visiting our website if you have internet access. If you’ve already applied for the EOPS payment you don’t need to apply again as the payment will automatically be increased for you.

Our Community Engagement teams are in place and attending local meetings to provide information and help residents to provide progress updates for local and wholistic response. We’re attending community meetings at Kalbarri this morning at 11am.

We’ve worked with the State’s Incident Support Group to install generators at a number of primary and high schools in preparation for the start of the new school term this week.

Fallen powerlines and other electrical infrastructure can cause electric shock even when power is not connected, and only qualified Western Power crews should touch or move downed lines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.  The timing of your report is important so our crews know whether it has already been attended.

Underpinning all our efforts is the safety of the community and our employees.

City of Greater Geraldton   

Power has now been restored to Waggrakine, Walkaway and Moresby Drummond Cove, Rangeway, and Webberton, Geraldton, Dongara and Port Denison.

Crews are completing customer connections

Mullewa – generator has been providing power to the town since Monday evening.

North of Geraldton

Crews continue to be on the ground in Perenjori, Northampton, Horrocks and Port Gregory to assess damage and make hazards safe.  We have crews working on repairing the transmission line to Northampton which will enable Northampton and Horrocks to be reconnected to the grid  

Five generators have been deployed to Kalbarri. The high voltage (HV) generator there is intact, but the distribution network is unable to be connected at present. We’re working on smaller power configurations to directly generate parts of Kalbarri and Northampton.

A generator is providing power to parts of Yuna

In Horrocks, two generators are providing power to the main townsite area

We’re continuing to patrol the network from the air (using helicopters) in addition to ground crews in the storm damaged area.

Midwest and Wheatbelt

We’re currently expecting  the majority of our backbone feeder works in the Central Wheatbelt will be completed by Friday 23 April.

Our crews are continuing to clear hazards and patrol lines.  

Towns restored include Nanson, Nabawa townsite, Mukinbudin, Bencubbin, Goomalling, Merredin,  Kalannie, and Cape Burney, Three Springs, Eneabba, Carnamah, Coorow,  Dongara, and Denison.

Crews are on the ground in Mingenew as there are a number of hazards, including poles and wires down.

We’re removing hazards and construction is continuing on the Mingenew to Three Springs line north of Mingenew

Patrols have found significant damage on the network supplying Morawa. Crews have almost clearing up hazards in preparation for the deploying a generator. 

Out of Northam, all six main lines have been patrolled and 181 damaged poles identified, and 71 poles have been replaced to date.

Three helicopters will be patrolling the Geraldton to Mullewa spurs, from Nabawa onwards and Geraldton to Northampton line spurs.

Important community information

Our thoughts continue to be with people whose homes and businesses have been damaged.

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected. 

As people venture out from their homes and into the community, they should take care to stay at least 8 metres away from fallen powerlines.  

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.

Personal generators

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews. Please visit our webpage for information on this.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce. 

If your property has not been damaged, generators can be used as long as:

  • they’re being used according to manufacturers’ guidelines
  • the cord and generator are within specifications
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy  on 1300 489 099.

Important links:

We’ve restored power to around 27,600 homes and businesses following an intensive week of making hazards safe, assessing damage to the network, and commencing the extensive repair and recovery work needed after Cyclone Seroja’s impact on our infrastructure across the Mid West and Wheatbelt regions.

Approximately 4,000 homes and businesses currently remain without power in locations in the Mid West and Wheatbelt.

A further 800 customers have been restored today.

The Morawa townsite was restored late this afternoon.

Towns restored earlier include Mukinbudin, Bencubbin, Goomalling, Merredin, Trayning, Beacon, Kalannie, Cape Burney, Three Springs, Eneabba, Carnamah, Coorow, Dongara, Port Denison.

We’ll continue to see this pattern of smaller customer numbers being restored as the network is repaired in outlying areas.

Our focus remains to manage the hazards across the impacted areas, and we know that hundreds of poles, plus feeders and other electrical infrastructure have been damaged.

More than 150 employees are on the ground in Kalbarri, Northampton, Horrocks, and Port Gregory – with additional crews from Perth and Pinjarra departing on Monday and Tuesday to boost numbers for our recovery effort.

Power to Geraldton is being supplied directly from the Mungarra power station. This is currently the single source of power to the area and therefore supply is not as secure as it typically is when connected to the South West Interconnected System (SWIS). We’re working to establish full reconnection to the SWIS early next week as repairs are completed to parts of the transmission network that were affected by the cyclone.

We’re currently establishing a temporary depot in Kalbarri, which will house the necessary equipment for repair and restoration, as well as provide a base for our employees involved on the ground.

We’re aware of the work many farmers have done in their paddocks and assure them that we’re working to minimise any impacts to their properties. In some cases we have reprioritised work to wait for paddocks to dry out.

We’re working steadily to restore power but anticipate that some areas in the northern areas will be without power for weeks. Please be assured we’re working alongside emergency services and other State Government agencies to ensure the community has safe access to power as soon as possible.

Our Community Engagement teams are in place and attending local meetings to provide information and help residents with updates. We were at community meetings at Kalbarri this morning at 11am, and Northampton at 1pm today.

We’ve worked with the State’s Incident Support Group to install generators at a number of primary and high schools in preparation for the start of the new school term on Monday.

Fallen powerlines and other electrical infrastructure can cause electric shock even when power is not connected, and only qualified Western Power crews should touch or move downed lines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to us.

When reporting hazards to 13 13 51, the timing of when the hazard was seen or observed is important, so our crews know whether it has already been attended.

We expect the majority of our backbone feeder works in the Central Wheatbelt will be completed by Friday 23 April, which will restore power in coming days to the majority of impacted customers in these areas.

Underpinning all our efforts is the safety of the community and our employees.

Emergency response generators

All of our existing emergency response generators have been deployed, some of which were already in the region:

  • Mullewa – the generator has been providing power to the town since Monday evening.
  • Kalbarri – the large high voltage generator there is intact, but the distribution network is unable to be connected at present. We’re working on smaller power configurations to directly generate parts of Kalbarri and Northampton.

City of Greater Geraldton

Power has now been restored to Waggrakine, Walkaway, Moresby, Drummond Cove, Rangeway, Cape Burney and Webberton, with some pockets of repair and customer connections to be completed in coming days.

Mid West

Crews continue to be on the ground in Perenjori, Northampton, Horrocks and Port Gregory to assess damage and make hazards safe.

We’ll have crews beginning work as a priority to repair and reconnect impacted parts of the network into Northampton and Horrocks from Tuesday 20 April.

Five generators have been deployed to Kalbarri.
A generator has been deployed to provide power to part of Yuna.

Three generators are in Horrocks, including a generator at the local general store.

We’re continuing to patrol the network from the air (using helicopters) in addition to ground crews in the storm damaged area.

Power has been restored to the Mingenew area and Morawa townsite this afternoon. Power has also been restored to Coorow, Carnamah, Dongara and Port Denison.

We’re removing hazards and construction is continuing on the Mingenew to Three Springs line north of Mingenew, with 15 poles replaced.

Three helicopters will be patrolling lines between Geraldton and Mullewa, Mullewa to Pindar and Geraldton to Northampton lines tomorrow.

Tomorrow construction is taking place on the Three Springs to Latham line, required to restore power to Latham and Maya.

Wheatbelt

40 townsites have been restored to power. Work is continuing to restore the remaining two: Jibberding and Mount Gibson expected to be restored with the next 24 hours.

Areas restored include the Goodlands and Mollerin areas, and towns of Nanson, Nabawa Mukinbudin, Bencubbin, Goomalling, Merredin, and Kalannie.

Helicopter patrols in the area are complete and the helicopter will be deployed to Geraldton to assist patrols in that area.

Important community information

Our thoughts continue to be with people whose homes and businesses have been damaged

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected.

As people venture out from their homes and into the community, they should take care to stay at least 8 metres away from fallen powerlines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.

Personal generators

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews. Please visit our webpage for information on this.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce. 

If your property has not been damaged, generators can be used as long as:

  • they’re being used according to manufacturers’ guidelines
  • the cord and generator are within specifications
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy  on 1300 489 099.

Important links:

We’ve restored power to around 26,800 homes and business following an intensive week to make safe hazards, and assess and repair cyclone damaged network infrastructure across the Mid West and Wheatbelt regions.

Approximately 4,800 homes and businesses currently remain without power in various locations including 3,370 in the Greater Geraldton area.

A small number of customers – 226 – have been restored since yesterday evening, including in and around the Greater Geraldton area (120) and the Three Springs area (63).

We’ll continue to see this pattern of smaller customer numbers being restored as the network is repaired in outlying areas.

The cyclone-damaged area spans more than 700km long and 150km wide equivalent to half the size of Victoria and the response and repair has been massive in challenging circumstances. We have a significant number of crews on the ground working to safely restore power as quickly as we can, but people need to be aware that the extent and spread of the damage is considerable.

Our focus remains to manage the hazards across the impacted areas, and we know several hundred power poles, feeders and other electrical infrastructure have been damaged.

More than 150 employees are on the ground in Kalbarri, Northampton, Horrocks, and Port Gregory – 75 employees are working throughout the Wheatbelt.

12 additional crews are being deployed from Perth and Pinjarra depots to arrive in the area on Monday and Tuesday.

Power to Geraldton is being supplied directly from the Mungarra power station. This is currently the single source of power to the area and therefore supply is not as secure as it typically is when connected to the South West Interconnected System (SWIS). We’re working to establish full reconnection to the SWIS early next week as repairs are completed to parts of the transmission network that were affected by the cyclone.

We’re currently establishing a temporary depot in Kalbarri, which will house the necessary equipment for repair and restoration, as well as provide a base for our employees involved on the ground.

We’re aware of the work many farmers have done in their paddocks and assure them that we’re working to minimise any impacts to their properties. In some cases we have reprioritised work to wait for paddocks to dry out.

We’re working steadily to restore power but anticipate that some areas in the northern and eastern regions will be without power for weeks. Please be assured we’re working alongside emergency services and other State Government agencies to ensure the community has safe access to power as soon as possible.

Our Community Engagement teams are in place and attending local meetings to provide information and help residents to provide progress updates for local and wholistic response. We are attending community meetings at Kalbarri this morning at 11am, and Northampton at 1pm today.

We’ve worked with the State’s Incident Support Group to install generators at a number of primary and high schools in preparation for the start of the new school term on Monday.

Fallen powerlines and other electrical infrastructure can cause electric shock even when power is not connected, and only qualified Western Power crews should touch or move downed lines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to us.

Please report all hazards to 13 13 51 The timing of your report is important so our crews know whether it has already been attended.

Towns restored include Mukinbudin, Bencubbin, Goomalling, Merredin, Kalannie, and Cape Burney, Three Springs, Eneabba, Carnamah, Coorow, Dongara, and Denison.

We expect the majority of our backbone feeder works in the Central Wheatbelt will be completed by Friday 23 April with many customers in these areas restored in the coming days.

Underpinning all our efforts is the safety of the community and our employees.

Emergency response generators

All of our existing emergency response generators have been deployed, some of which were already in the region:

  • Mullewa – generator has been providing power to the town since Monday evening.
  • Kalbarri – the generator there is intact, but the distribution network is unable to be connected at present. We’re working on smaller power configurations to directly generate parts of Kalbarri and Northampton.

We’re currently assessing generators that have been supplying locations in Geraldton town site for potential redeployment to the area north of Geraldton.

City of Greater Geraldton

Power has now been restored to Waggrakine, Walkaway and Moresby Drummond Cove, Rangeway, and Webberton, Geraldton, Dongara and Port Denison.

Crews are completing customer connections.

North of Geraldton

Crews continue to be on the ground in Perenjori, Northampton, Horrocks and Port Gregory to assess damage and make hazards safe. We’ll have numerous crews involved with reconnecting Northampton and Horrocks to the grid , with work commencing on Tuesday 20 April.

Five generators have been deployed to Kalbarri.
A generator has been deployed to provide power to part of Yuna.

In Horrocks, a generator has been provided to provide power to the local general store.

We’re continuing to patrol the network from the air (using helicopters) in addition to ground crews in the storm damaged area.

Mid West and Wheatbelt

We’re currently expecting the majority of our backbone feeder works in the Central Wheatbelt will be completed by Friday 23 April.

Our crews are continuing to clear hazards and patrol lines.

Towns restored include Nanson, Nabawa townsite, Mukinbudin, Bencubbin, Goomalling, Merredin, Kalannie, and Cape Burney, Three Springs, Eneabba, Carnamah, Coorow, Dongara, and Denison.

Crews are on the ground in Mingenew as there are a number of hazards, including poles and wires down.

We’re removing hazards and construction is continuing on the Mingenew to Three Springs line north of Mingenew.

Patrols have found significant damage on the network supplying Morawa. Crews have almost clearing up hazards in preparation for the deploying a generator.

Out of Northam, all six main lines have been patrolled and 181 damaged poles identified, and 71 poles have been replaced to date.

Three helicopters will be patrolling the Geraldton to Mullewa spurs, from Nabawa onwards and Geraldton to Northampton line spurs.

Important community information

Our thoughts continue to be with people whose homes and businesses have been damaged.
Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected.

As people venture out from their homes and into the community, they should take care to stay at least 8 metres away from fallen powerlines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power.

Personal generators

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce.
If your property has not been damaged, generators can be used as long as:

  • they’re being used according to manufacturers’ guidelines
  • the cord and generator are within specifications
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

Important links:

We have restored power to around 26,500 homes and businesses ahead of the weekend following an intensive week to make safe hazards, and assess and repair cyclone damaged network infrastructure across the Mid West and Wheatbelt regions. Approximately 5,300 homes and businesses currently remain without power in various locations.

The cyclone damaged area spans more than 700km long and 150km wide equivalent to half the size of Victoria and the response and repair has been massive in challenging circumstances. We have a significant amount of crews on the ground working to safely restore power as quickly as we can, but people need to be aware that the extent and spread of the damage is considerable.

Several hundred power poles, feeders and other electrical infrastructure have been damaged. We’re repairing 140 transmission poles in around a week, which is about 30 per cent of what we normally do in a year.

More than 150 employees are on the ground in Kalbarri, Northampton, Horrocks, and Port Gregory and more than 70 employees are working throughout the Wheatbelt. We’re looking at deploying more crews in the next few days.

Power to Geraldton is being supplied directly from the Mungarra power station. This is currently the single source of power to the area and therefore supply is not as secure as it typically is when connected to the South West Interconnected System (SWIS). We’re working to establish full reconnection to the SWIS early next week as repairs are completed to parts of the transmission network that were affected by the cyclone.

We’re currently establishing a temporary depot in Kalbarri, which will house the necessary equipment for repair and restoration, as well as provide a base for our employees involved on the ground.

We’re aware of the work many farmers have done in their paddocks and assure them that we’re working to minimise any impacts to their properties. In some cases we have reprioritised work to wait for paddocks to dry out.

It is expected that the majority of our backbone feeder works in the Central Wheatbelt will be completed by Friday 23 April with many customers in these areas restored in the coming days.

We’re working steadily to restore power but anticipate that some areas in the northern and eastern regions will be without power for weeks. Please be assured we’re working alongside emergency services and other State Government agencies to ensure the community has safe access to power as soon as possible.

Our Community Engagement teams are in place and attending local meetings to assist directly with impacted residents and to provide progress updates for local and wholistic response.

We’ve worked with the State’s Incident Support Group to install generators at a number of primary and high schools in preparation for the start of the new school term on Monday.

Fallen powerlines and other electrical infrastructure can cause electric shock even when power is not connected, and only qualified Western Power crews should touch or move downed lines. If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and make the safe call to us on 13 13 51 to report the hazard.

Underpinning all our efforts is the safety of the community and our employees.

Emergency response generators

All of our existing emergency response generators have been deployed, some of which were already in the region:

  • Mullewa – generator has been providing power to the town since Monday evening.
  • Kalbarri – the generator there is intact, but the distribution network is unable to be connected at present. We’re working on smaller power configurations to directly generate parts of Kalbarri and Northampton.

We’re currently assessing generators that have been supplying locations in Geraldton town site for potential redeployment to the area north of Geraldton.

City of Greater Geraldton

Power has now been restored to Waggrakine, Walkaway and Moresby Drummond Cove, Rangeway, and Webberton, Geraldton, Dongara and Port Denison.

Crews are completing customer connections.

North of Geraldton

Crews continue to be on the ground in Perenjori, Northampton, Horrocks and Port Gregory to assess damage and make hazards safe.

All hazards have been cleared in Kalbarri.
Five generators are installed in Kalbarri.
A generator has been deployed to provide power to part of Yuna.

In Horrocks, a generator has been provided to provide power to the local general store.

We’re continuing to patrol the network from the air (using helicopters) in addition to ground crews in the storm damaged area. Construction is in progress to restore lines between Three Springs and Mumbida, which is expected to be completed by early next week.

Central / Eastern Wheatbelt

We’re currently expecting the majority of our backbone feeder works in the Central Wheatbelt will be completed by Friday 23 April.

Our crews are continuing to clear hazards and patrol lines.

Towns restored include Mukinbudin, Bencubbin, Goomalling, Merredin, Kalannie, and Cape Burney, Three Springs, Eneabba, Carnamah, Coorow, Dongara, and Denison.

Crews are on the ground in Mingenew as there are a number of hazards, including poles and wires down.

Patrols have found significant damage on the network supplying Morawa. Crews have almost clearing up hazards in preparation for the deploying a generator.

Out of Northam, all six main lines have been patrolled and 178 damaged poles identified. 71 poles have been replaced, 75 underway, with 32 remaining. 

Important community information 

Our thoughts continue to be with people whose homes and businesses have been damaged.

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected.

As people venture out from their homes and into the community, they should take care to stay at least 8 metres away from fallen powerlines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to us.

Personal generators

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce. 

If your property has not been damaged, generators can be used as long as:

  • they’re being used according to manufacturers’ guidelines
  • the cord and generator are within specifications
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

Important links:

Significant progress was made in restoring power supply to Geraldton with 9,000 homes and businesses connected overnight. More will be connected progressively today as our crews patrol the areas and make sure there are safe before reenergisation.

Around 13,500 homes and businesses remain without power in a number of locations throughout the Mid West and Wheatbelt.
We’re anticipating that Waylkatchem and Goodlands will be restored today.

As the storm damaged area was more than 700km long and 150km wide, we know repair and restoration will be significant.

Known damage to the network includes 130 transmission poles and 80 feeders with helicopter patrols identifying damage to 126 distribution poles between Geraldton and Kalbarri and 100 poles between Geraldton and Northampton.

Crews have continued to patrol and make safe in Kalbarri and Northampton, with a team of 35 working and staying in Kalbarri.

We’ve identified two areas to set up temporary operations bases near Kalbarri and Northampton.

We’re working steadily to restore power but anticipate that some of the more remote affected areas will be without power for weeks. Please be assured we’re working alongside emergency services and other State Government agencies to ensure the community has safe access to power as soon as possible.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and make the safe call to us on 13 13 51 to report the hazard.

Underpinning all our efforts is the safety of the community and our employees.

Emergency response generators

All of our existing emergency response generators have been deployed, some of which were already in the region:

  • Mullewa – generator has been providing power to the town since Monday evening
  • Kalbarri – the generator there is intact, but the distribution network is unable to be connected at present. We’re working on smaller power configurations to directly generate parts of Kalbarri and Northampton

One of the generators is supporting emergency services workers out of the Geraldton Active Sports Centre, and another is supplying the Shell Coles Express service station and adjacent takeaway food outlets on Brand Highway.

We’re currently reviewing the best locations for generators, which can only provide supply to key infrastructure where the distribution network is in appropriate condition.

Our focus for emergency generation remains for north of Geraldton including Kalbarri and Northampton. Please see the separate information below for personal generators.

City of Greater Geraldton

Significant progress was made in restoring power supply to Geraldton with 9,000 homes and businesses connected overnight. More will be connected progressively today as our crews patrol the areas and make sure there are safe before reenergisation.

These areas include Waggrakine, Rangeway, Drummond Cove, Spalding and Webberton.

This work has been the key priority as the lines form the backbone of the network that supply areas including Kalbarri, Northampton, Port Gregory, Horrocks and Mullewa.

Mullewa - power is being supplied by the emergency response generator.

North of Geraldton

Crews continue to be on the ground in Kalbarri, Northampton, Horrocks and Port Gregory to assess damage and make hazards safe.

We’re continuing to patrol the network from the air (using helicopters) in addition to ground crews in the storm damaged area.

The generator (HV generator) is intact, but the distribution network is unable to be connected at present, however we’re working on smaller power configurations to directly generate parts of Kalbarri and Northampton.

Central / Eastern Wheatbelt

We’ve identified 70 damaged poles and our crews are in the process of repairing and replacing these.

Our crews are continuing to clear hazards and patrol lines. Once hazards are cleared, crews may move on to other areas to make them safe. Where it’s safe and possible to do so we’ll restore power as we move through.

Towns restored include Mukinbudin, Bencubbin, Goomalling, Merredin and Kalannie.

Crews are on the ground in Mingenew as there are 13 hazards several poles and wires down.
Patrols are being conducted in Morawa and Perenjori and we have early reports of multiple poles down.

Important community information

Our thoughts continue to be with people whose homes and businesses have been damaged.

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected.

As people venture out from their homes and into the community, they should take care to stay at least 8 metres away from fallen powerlines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to us.

Personal generators

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community, and our crews. Please visit our webpage for information on this.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community, and our workforce. 

If your property has not been damaged, generators can be used as long as:

  • they’re being used according to manufacturers’ guidelines
  • the cord and generator are within specifications
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

Important links:

We have begun restoring power in the Geraldton townsite at 3pm this afternoon, with 6,800 customers already being re-energised.

We’re expecting a further 10,500 customers will have power restored over the next few hours as our control centre progressively re-energises the network following restoration of the major transmission line and substations supplying the Geraldton area.

Areas that have been restored include Geraldton CBD and Bluff Point.

Areas due to have power restored include Waggrakine, Rangeway, Drummond Cove, Spalding and Webberton.

Crews will continue full patrols to validate reported hazards prior to further restoration and energise each section as they go. The goal is to power the Geraldton townsite first and then work out from there. Before we energise any area, a full patrol must be done to ensure safety.

Crews have continued to patrol and make safe in Kalbarri and Northampton, with a team of 35 working and staying in Kalbarri, and we thank the town for their support.

Power will be restored to Goomalling, Kalannie and Bencubbin later today.

We’ve identified two areas to set up temporary operations bases near Kalbarri and Northampton.

We’ve made significant progress assessing and responding to the extent of network damage around the Mid West region following Tropical Cyclone Seroja.

As at 4pm around 22,500 homes and businesses remain without power in the Mid West and Central Wheatbelt regions. This number will continue to come down as we progressively restore power to the Geraldton townsite.

As the storm-damaged area was more than 700km long and 150km wide, we know repair and restoration will be significant. Known damage to the network includes 130 transmission poles, four substations and 80 feeders with helicopter patrols identifying damage to 126 distribution poles between Geraldton and Kalbarri and 100 poles between Geraldton and Northampton.

All of our existing emergency response generators have been deployed, some of which were already in the region:

  • Mullewa, which has been providing power to the town since Monday evening
  • Kalbarri, which is intact, but the distribution network is unable to be connected at present - however, we’re working on smaller power configurations to directly generate parts of Kalbarri and Northampton.

One of the generators has been supporting emergency services workers out of the Geraldton Active Sports Centre, and one is supplying the Shell Coles Express service station and adjacent takeaway food outlets on Brand Highway.

We’re currently reviewing the best locations for generators, which can only provide supply to key infrastructure where the distribution network is in appropriate condition. Our focus for emergency generation remains for north of Geraldton including Kalbarri and Northampton. Please see the separate information below for personal generators.

We’re working steadily to restore power but anticipate that some of the more remote affected areas will be without power for weeks. Please be assured we’re working alongside emergency services and other State Government agencies to ensure the community has safe access to power as soon as possible.
Underpinning all our efforts is the safety of the community and our employees. We appreciate the patience being extended to our crews and service providers to ensure that no decisions are rushed at the expense of the personal safety for residents and communities who are already managing challenging conditions.

Below are area-specific updates for customer living and working in those areas:

Geraldton

Significant repair work was carried out overnight and today to repair major transmission lines that feed Geraldton.
This work has been the key priority as the lines form the backbone of the network that supply areas including Kalbarri, Northampton, Port Gregory, Horrocks and Mullewa.

We need to ensure that areas are safe and hazards have been cleared before power can be safely restored.

North of Geraldton

As we’re now able to access towns north of Geraldton, we have crews on the ground today in Kalbarri, Northampton, Horrocks and Port Gregory to assess damage and make hazards safe.

We’re continuing to patrol the network from the air (using helicopters) in addition to ground crews in the storm damaged area.

3 more crews are arriving in Kalbarri this evening.

The line from Geraldton to Kalbarri has 44 poles which need to be repaired or replaced. 

Central / Eastern Wheatbelt

We’ve identified 70 damaged poles and our crews are in the process of repairing and replacing these.

In the Wheatbelt our crews are continuing to clear hazards and patrol lines to assess damage to the network. Once hazards are cleared, crews may move on to other areas to make them safe. Where it’s safe and possible to do so we’ll restore power as we move through.

Mukinbudin townsite was restored yesterday and we’ve restored Bencubbin, Goomalling and Kalannie. Power to customers has started to be restored in Merredin.

Important community information

Our thoughts continue to be with people whose homes and businesses have been damaged.
Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected.

As people venture out from their homes and into the community they should be take great care to stay at least 8 metres away from fallen powerlines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and make the safe call to us immediately on 13 13 51 to report the hazard.

Personal generators

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community and our crews. Please visit our webpage for information on this.

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community and our workforce. 

If your property has not been damaged, generators can be used as long as:

  • they’re being used according to manufacturers’ guidelines
  • the cord and generator are within specifications
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

Important links:

Western Power has made significant progress assessing and responding to the extent of network damage around the Mid West region following Tropical Cyclone Seroja.

Around 28,600 homes and businesses remain without power in the Mid West and Central Wheatbelt regions  Power has been restored to around 5000 customers in locations across these since Monday including the towns of Mukinbudin and Mullewa

As the storm damaged area was more than 700km long and 150km wide, we know repair and restoration will be significant. Known damage to the network includes 130 transmission poles, four substations and 80 feeders with helicopter patrols identifying damage to 126 distribution poles between Geraldton and Kalbarri and 100 poles between Geraldton and Northampton.

We’ve deployed emergency response generators in Geraldton to support emergency services, and options to supply further generator support are being finalised for different parts of the network, especially in outlying areas that will take longer to restore, and with a focus on critical infrastructure and services. We’ll keep you updated on the location of these generators as they’re deployed. Please see the separate information below for personal generators.

We’re working steadily to restore power but anticipate that some affected areas will be without power for weeks. Please be assured we’re working alongside emergency services and other State Government agencies to ensure the community has safe access to power as soon as possible.

Underpinning all our efforts is the safety of the community and our employees. We appreciate the patience being extended to our crews and service providers to ensure that no decisions are rushed at the expense of the personal safety for those who are already having to manage challenging conditions.

Western Power will be at the community meeting in Northampton and Kalbarri today to talk with affected residents and businesses.

Geraldton

Significant repair work has been done overnight to repair major transmission lines that feed Geraldton.

This work has been the key priority as the lines form the backbone of the network that supply areas including Kalbarri, Northampton, Port Gregory, Horrocks and Mullewa.

We anticipate re-energising the transmission line that feeds the Geraldton substation today and then progressively restoring power to the 20,000 homes and businesses in the immediate area soon after.

We need to ensure that areas are safe and hazards have been cleared before power can be safely restored.

Crews will commence full patrols (from the substation outwards to the townsite boundaries) this morning to validate reported hazards prior to restoring the Geraldton townsite. They’ll continue to energise each section as they go. The goal is to power the townsite first and then work out from there. Before we energise, a full patrol must be done to ensure safety.

We have six crews patrolling transmission feeders in Rangeway, ahead of expecting to restore customers in Chapman and Rangeway today.

North of Geraldton

As we’re now able to access towns north of Geraldton, we have crews on the ground today in Kalbarri, Northampton, Horrocks and Port Gregory to assess damage and make hazards safe.

We’re continuing to patrol the network from the air (using helicopters) in addition to ground crews in the storm damaged area

There is significant repair worked needed in these towns, and we’re well underway with our planning, with resources and equipment needed on their way to these locations.

Western Power will be at the community meeting in Northampton and Kalbarri today to talk with affected customers.

Central / Eastern Wheatbelt  

We’ve identified 70 damaged poles and our crews are in the process of repairing and replacing these.

In the Wheatbelt our crews are continuing to clear hazards and patrol lines to assess damage to the network.  Once hazards are cleared, crews may move on to other areas to make them safe. Where it’s safe and possible to do so we’ll restore power as we move through.

Mukinbudin townsite was restored yesterday and we aim to restore power supply to Beacon and Bencubbin homes and businesses today.

Power to customers has started to be restored in Merredin.

Community

Our thoughts continue to be with people whose homes and businesses have been damaged.

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected.

As people venture out from their homes and into the community they should be take great care to stay at least 8 metres away from fallen powerlines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call us on 13 13 51 (24/7).

Personal generators

We understand that some people may wish to connect generators to their homes.You should only do this if it’s safe for you, the community and our crews. 

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take days to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community and our workforce.  

If your property has not been damaged, generators can be used as long as:

  • they’re being used according to manufacturers’ guidelines
  • the cord and generator are within specifications
  • they’re connected legally (changeover switch installed)
  • used in accordance to Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

Important links:

We've made significant progress today in assessing the extent of network damage around the Midwest region following Tropical Cyclone Seroja. 

There are around 130 poles damaged on the transmission side of the network alone. 

Around 29,500 homes and businesses remain without power in the Midwest and Central Wheatbelt region, that spans more than 700km long and 150km wide. 

We’re working steadily to restore power but anticipate that some affected areas will be without power for weeks. Please be assured we’re working alongside emergency services and other State Government agencies to ensure the community has safe access to power as soon as possible. 

Geraldton 

Significant repair work is currently being done to repair major transmission lines that feed Geraldton. We anticipate that we will energise the transmission line that feeds the Geraldton substation tomorrow then progressively restore power to the 20,000 homes and businesses in the area soon after.

This work has been a key priority as these feeders form the backbone of the network that supplies areas including Kalbarri, Northampton, Port Gregory, Horrocks and Mullewa.

Crews are also working on making hazards safe and repairing network damage in Geraldton. 

North of Geraldton 

As we’re now able to access small towns north of Geraldton, we’ll have crews on the ground in Kalbarri, Northampton, Horrocks and Port Gregory tomorrow to assess damage and make hazards safe. 

We’re continuing to patrol the network from the air (using helicopters) in addition to ground crews in the storm damaged area.

There is significant repair work needed in these towns, and we’re well underway in planning for this with resources and equipment needed on their way to these locations. 

Wheatbelt  

In the Wheatbelt our crews are continuing to clear hazards, and patrol lines to assess damage to the network.  Once hazards are cleared, crews may move on to other areas to make them safe. Where it’s safe and possible to do so, we will restore power as we move through.

Community

Our thoughts continue to be with people whose homes and businesses have been damaged. 

Members of the community who are dependent on life-support equipment need to make sure their backup support plan has been activated, including being prepared to leave their home if an extended outage is expected. 

As people venture out from their homes and into the community they should be take great care to stay at least 8 metres away from fallen powerlines.  

Generators  

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community and our crews.

If your property has not been damaged, generators can be used as long as: 

  • they’re being used according to manufacturers’ guidelines 
  • the cord and generator are within specifications 
  • they’re connected legally (changeover switch installed) 
  • used in accordance to Department of Fire and Emergency Services (DFES) directions. 

Before you connect a generator, contact your local electrical contractor or Building and Energy  on 1300 489 099. 

Around 29,500 homes and businesses remain without power in the Midwest and Central Wheatbelt following the devastating impacts of Tropical Cyclone Seroja yesterday.

Areas without power include Geraldton, Kalbarri, Northampton, Port Denison, Dongara and surrounding communities. Power has been restored to Mullewa townsite and parts of the Three Springs community, as damage in those areas was minimal. Mullewa is being supplied by an emergency response generator.

Our crews continue to patrol the network from the air (using helicopters)and ground to assess the full extent of damage. As the storm damaged area was more than 700km long and 150km wide, we know repair and restoration will be significant.

At this stage our initial assessment of the transmission network indicates around 75 poles damaged and we expect this to increase as we continue our assessments. Distribution assessments are underway with damage estimates still to be confirmed.

Crews today are focussing on rebuilding the transmission lines which supply Geraldton town and around 20 000 customers, with around 10 poles needing to be replaced along the two transmission lines that run 35 km south east of Geraldton.  

Construction work is expected to take into Wednesday, after which power supply will start to be available to Geraldton town.

Crews are continuing to clear hazards, and patrolling lines to assess damage to the network.  Once hazards are cleared, crews may move on to other areas to make them safe.  

We anticipate that some affected areas will be without power for a number of days. Please be assured we’re working alongside emergency services and other State Government agencies to ensure the community has safe access to power as soon as possible.

Customers with life-support equipment need to ensure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected.

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community and our crews.

We anticipate a considerable amount of work will be required by the WA Electrical Inspectors once our teams have assessed the damage within communities – read about their important safety role here.

Additional crews and equipment are available to help with the inspection, planning and restoration work when safe to do so.

Any planned outage work in the affected areas has been cancelled, with planned outages in other areas being reassessed to maximise the resources available.

With the Red Alerts lifted and as people venture out from their homes community members should be careful to stay at least 8 metres away from fallen powerlines.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to us.

As conditions are changing rapidly, we’ll continue to provide updates via our website, social media and ABC radio.

The next update will be provided after 2pm, Tuesday 13 April 2021.

Important links:

Around 29,500 homes and businesses remain without power in the Midwest and Central Wheatbelt following the devastating impacts of Tropical Cyclone Seroja yesterday.

Areas without power include Geraldton, Kalbarri, Northampton, Port Denison, Dongara and surrounding communities. Power was restored to Mullewa and parts of the Three Springs community late yesterday evening.

Our thoughts are with those members of the community whose homes and business have been damaged by the cyclone.

Our crews continue to patrol the network from the air (using helicopters)and ground to assess the full extent of damage. As the storm damaged area was more than 700km long and 150km wide, we know repair and restoration will be significant.

At this stage our initial assessment of the areas patrolled indicate around 75 transmission poles damaged and we expect this to increase as we continue our assessments.

We anticipate that some affected areas will be without power for a number of days. Please be assured we’re working alongside emergency services and other State Government agencies to ensure the community has safe access to power as soon as possible.

Customers with life-support equipment need to ensure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected.

We understand that some people may wish to connect generators to their homes You should only do this if it’s safe for you, the community and our crews.

We anticipate a considerable amount of work will be required by the WA Electrical Inspectors once our teams have assessed the damage within communities – read about their important safety role here

Additional crews and equipment are available to help with the inspection, planning and restoration work when safe to do so.

Any planned outage work in the affected areas has been cancelled, with planned outages in other areas being reassessed to maximise the resources available.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and call 13 13 51 to report the hazard to Western Power

As conditions are changing rapidly, we’ll continue to provide updates via our website, social media and ABC radio.

The next update will be provided after 9am, Tuesday 13 April 2021.

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Our operational teams are patrolling parts of the network from the air and ground to assess the full extent of damage across the Midwest and Central Wheatbelt impacted by Tropical Cyclone Seroja as it crossed the State earlier today.

Unfortunately, with a storm area over 700km long and 150km wide, we know this will be a prolonged period of repair and restoration. At this stage we anticipate that some impacted areas to be without power for a number of days. Please be assured Western Power is coordinating a business-wide effort to ensure the community has safe access to power as soon as we can.

30,500 customers and communities remain without power, with the majority of affected areas north and west of Three Springs where our transmission and substation network has been impacted. Areas without power include Geraldton, Kalbarri, Northampton, Port Denison, Dongara, Mullewa and surrounding communities. Around 1000 customers have been restored during today on the fringe of the storm area where the network could be safely re-energised.

We appreciate that some areas are approaching a second night without power, and we’re working alongside emergency services as quickly as we can while ensuring the safety of our crews and community members as a priority.

Customers with life-support equipment need to ensure their backup support plan has been activated, including being prepared to leave your home if an extended outage is expected.

We anticipate a considerable amount of work will be required by the WA Electrical Inspectors once our teams have assessed the damage within communities – read about their important safety role here

Additional crews and equipment are available to help with the inspection, planning and restoration work when safe to do so.

Any planned outage work in the affected areas has been cancelled, with planned outages in other areas being reassessed to maximise the resources available.

Our top priority is to make hazards safe to keep our community and employees safe while we coordinate our restoration effort.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and make the safe call to us immediately on 13 13 51 to report the hazard.

As conditions are changing rapidly, we’ll continue to provide updates via our website, social media and ABC radio.

The next update will be provided after 9am, Tuesday 13 April 2021.

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Our operational teams are on standby ready to patrol and assess damage to the network after Tropical Cyclone Seroja crossed the Mid West coast near Kalbarri last night.

At 6.00 12 April, approximately 31,500 customers are without power, including Geraldton, Kalbarri, Northampton, Dongara, Port Denison and Mullewa.

65 feeders have been affected north of Three Springs, as well as the distribution network across the Mid West.

Power cannot be restored until crews have inspected the lines which will only be safe after the Red Alert has been lifted by DFES and conditions permit it.

We know this will be a prolonged period of repair and restoration. At this stage we anticipate that some impacted areas to be without power for a number of days, not hours. Please be assured we are coordinating a business-wide effort to ensure the community has safe access to power as soon as we can.

We’re expecting reports of damage to increase as the day unfolds, and will continue reassessing and prioritising restoration work as it becomes safe to so.

Helicopter patrols will commence once conditions are safe which will help identify and prioritise fault areas.

Planned maintenance in the Mid West is being reassessed to allow as many crew members to begin restoration work as soon as possible once the all clear has been given.

Additional crews and equipment are available to help respond to any network damage and restore power as quickly as possible.

Our top priority will be to make hazards safe, then restore power as quickly as possible.

If you see a downed powerline or damaged electrical asset, stay at least 8 metres clear and make the safe call to us immediately on 13 13 51 to report the hazard.

As conditions are changing rapidly, we’ll continue to provide updates via our website, social media and ABC radio.

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Our crews and control centre are preparing for the impact of Cyclone Seroja as it crosses the WA’s Mid West coast this evening.

Additional crews and equipment have been sent to Geraldton to help respond to any network damage and restore power as quickly as possible.

As at 8pm Sunday evening, approximately 4,350 customers are already impacted and without power, including the townsite of Kalbarri. Power cannot be restored until crews have inspected the lines which will only be safe after the Red Alert has been lifted and conditions permit it.

In anticipation of the response and restoration work expected from Monday morning, all planned maintenance in the Mid West is being reassessed to allow as many crew members as possible to begin restoration work once the all clear has been given.

We’re anticipating damage to the electrical network, and our operational team has done significant work ahead of the cyclone, including sending extra generators and crews to Geraldton.

Be safe – please secure loose items around your property.

If you see a downed powerline or electrical assets stay at least 8 metres clear and make the safe call to us immediately on 13 13 51 to report the hazard.

Once a Red Alert has been issued, our crews are unable to carry out any repair work and must shelter indoors. Once this alert has been lifted by DFES, and conditions are safe for crews, we’ll start assessing damage and responding to hazards to make safe.

As a result of this, power outages within the Cyclone Seroja impact zone may not show an estimated restoration time on our power outage search page. As access restrictions are eased and our crews can enter safely, we will be able to assess damage to the network and update the estimated restoration times accordingly.
Our top priority will be to make hazards safe, then restore power as quickly as possible.

As conditions are changing rapidly, we’ll continue to provide updates via our website, social media and ABC radio.

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Our crews and control centre are preparing for Cyclone Seroja to cross the WA coast, and we anticipate the scale of the stormfront will cause damage to the network.

Our operational team has done significant work ahead of the cyclone to ensure power can be restored as soon as possible, including sending extra generators and crews to Geraldton.

Be safe - if you see a fallen or damaged powerline stay at least 8 metres clear and make the safe call immediately on 13 13 51 to report the hazard.

Please secure any loose items at your property that could be potentially picked up by the cyclone. We’ve had trampolines, garden furniture and other types of debris land on our network taking a significant amount of time to restore. Help us keep power outages to a minimum and check around your property for items that may need to be secured or stored elsewhere.

Once a Red Alert has been issued by the Department of Fire and Emergency Services (DFES), our crews are unable to carry out any repair work and must shelter indoors.

Once the Red Alert has been lifted by DFES, and it is safe for our crews, we will start assessing damage and responding to hazards to make safe.

Our top priority will be to make hazards safe, then restore power as quickly as possible.
If the cyclone causes significant impact to the electricity network, we will be posting regular customer updates to this page.

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Cyclone Seroja outage FAQs

  • As a farmer, how will Western Power’s response impact my seeding and operations?
  • When will power be restored?
  • Why does my town have power but I dont?
  • How is Western Power supporting local communities?
  • Why can’t all poles be undergrounded or replaced with steel or concrete poles?
  • Safely connecting portable generators
  • What about emergency response generators?
  • How will I be compensated for the lack of power?
  • Will I still be charged for network connection and reconnection?

We understand that some farmers and agribusinesses are frustrated that damaged electrical equipment remains on their properties.

The scale of the damage has resulted in unprecedented logistical challenges and we’re working as fast as we can to address the hazards.

Never assume a fallen power line is de-energised. Electricity is extremely dangerous.

Each hazard that’s reported is assessed within the entire scope of network repairs, including the number of customers affected, poles damaged and the scale of work that needs to be completed to restore power.

We completed repairs on the Mungarra to... Read more

Repair and restoration will take a significant rebuild over a number of weeks in some areas, depending on whether parts or whole feeder lines have been damaged. 

While you may be able to return to your property, it may take time for normal electricity supply to return. 

Keep an eye on our regular Cyclone Seroja updates for regularly updated information related to your specific location. 

Even once our infrastructure is replaced, your power may not be back on.   

If your home has been damaged, we recommend that you get a licensed electrical contractor to check the integrity of the electrical installation in your property. 

For your safety when network power is restored, the WA Electrical Inspectors advise that you conduct a visual safety check on all external electrical equipment (including bore pumps, power points, external ground lighting) within your property prior to turning it on. If you find any damaged electrical equipment you must contact an electrical contractor to have... Read more

Food 

Logistical support and planning plays a large part in a repair and recovery effort as massive as this. We have around 200 employees on the ground in the Mid West and how we accommodate, feed, transport and keep them safe is always a priority.

As with all large events like this, we review, adapt and change as we move from response phase to repair and recovery. Reviewing our catering provisions at this stage of the recovery is part of our process to ensure its effective and works for our employees.  While we support local businesses where we can, it’s the reason we don’t have any formal... Read more

There are many variables that come into play when deciding what type of electricity network to build or replace in each area. Like all our decisions, we are constantly weighing up the community’s desires against our need to invest wisely when it comes to deciding on overhead and underground power. 

When overhead powerlines reach the end of their lifespan and need to be upgraded, the area is assessed individually and the safest, most reliable and cost-effective solution will be determined – whether that be underground or overhead. 

In areas with an existing overhead network, it is not... Read more

We understand that some people may wish to connect generators to their homes. You should only do this if it’s safe for you, the community and our crews.  

The network has sustained significant damage as a result of Cyclone Seroja, and in some areas it may take weeks to restore power. We understand that some customers may wish to connect generators to their homes in the interim.  

If your property has not been damaged, generators can be used as long as:  

they’re being used according to manufacturers’ guidelines 

the cord and generator are within specifications 

they’re connected legally (changeover... Read more

All of Western Power’s existing emergency response generators (ERG) have been deployed, some of which were already in the region. 

One ERG has been supplying power to Mullewa, since the cyclone hit.   

The ERG provided to Kalbarri, is in place, however due to the significant damage to the distribution network it is unable to be connected at present. We’re working on smaller power configurations to directly generate parts of Kalbarri and Northampton. 

 We’re currently assessing generators that have been supplying locations in the Geraldton town site for potential redeployment to the area north of... Read more

Western Power provides an extended outage payment to acknowledge community inconvenience during periods without power.   

The extended outage payment is usually $80 but has been increased to $160 for customers impacted by this weather event, either directly or indirectly. It is a courtesy payment and is separate from the disaster relief payments offered by the Federal Government.  

You can apply, once power is reconnected. To find out more and lodge a claim, visit our extended outage page 

You will need your meter number and bank details to do this. We can help you fill out the form over the... Read more

In support of Western Australians affected by the recent Cyclone Seroja, Western Power is waiving fees related to network connections and reconnections for residents whose properties were impacted. 

For residents whose property has been destroyed by the cyclone, we’ll be waiving the cost of establishing a temporary builder supply (if required), which can be up to $555. Where property or network connections have been damaged but not destroyed, reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice. 

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