- Our commitment to your privacy
- What does this policy cover?
- What is personal information?
- Our Systems
- Collecting your Personal Information
- Google Analytics
- Social Media
- Links to other sites
- How we use your personal information?
- Who uses your personal information?
- Accessing your personal information
- Contact us
Western Power is committed to protecting your privacy as an individual. We respect the value you assign to your own personal details and recognise that the collection, storage, use and disclosure of your personal details should be handled in a professional manner. Therefore, an important part of our commitment is to clearly explain how we maintain your privacy and confidentiality and, most importantly, how you can play a part in that commitment.
What does this policy cover?
Our policy covers the collection, storage, use, disclosure and security of your personal details. We explain how and when we collect personal information, what that information is used for, who uses it and when it may be disclosed to other parties. The policy also explains how you can access your personal information.
What is personal information?
Personal information includes details such as your name, address, phone numbers or email address, which can be used to identify who you are as an individual and may include your date of birth and information relating to your electricity usage.
Western Power has systems and procedures to protect your privacy whenever we collect, use, store or disclose your personal information.
Collecting your Personal Information
Western Power may be required to collect information that will allow it to accurately identify you in the future, or allow us to contact you when we need to. For instance when we know that planned maintenance on the network will affect the power supply to your property.
Western Power collects personal information in a number of ways, including:
- That provided by energy retailers or other third parties.
- Personal information provided directly to Western Power for services such as reporting a power fault or making an extended outage claim.
- Browser type and operating system of your computer.
- Your Internet Service Provider (ISP).
- Your top-level domain name (for example, .com, .gov, .au, .uk etc).
- The address of any referring website.
- Your computer's Internet Protocol (IP) address.
We use Google Analytics to collect information about how people use our website. The information we obtain from Google Analytics helps us understand how we can offer a better customer experience.
A 'cookie' is a packet of information that allows the Western Power server (the computer that stores our website) to identify and interact more effectively with your computer.
When you access our website, we send your computer a cookie that gives you a unique identification number. Each time you use our website a different identification number is sent. The cookie that Western Power sends you will reside on your computer for a period of one year.
Cookies do not identify you personally or individually, but they do identify your Internet browser type and Internet Service Provider (ISP).
The cookie we send to your computer allows you to page forwards and backwards and go back to other pages you have already visited on our site without having to log onto our home page again. Cookies also enable us to keep track of which pages are most and least frequently visited by our customers. This information helps us to update our website and ensure it best meets our customer's needs.
Your Internet browser can be set up to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your Internet browser's help screens for more information.
Western Power also uses third party webspaces for interactive information sharing and to connect with customers. Examples include Facebook, Twitter and LinkedIn.
We recommend you read any terms and conditions (including any privacy statements or policies) that apply to any third-party web service, especially the terms and conditions relating to the handling of your personal information, when using these social media platforms to interact with Western Power. These third-party privacy statements and conditions will prevail over this privacy statement to the extent of any inconsistency.
We recommend that you do not use a public-facing social media channel, such as Facebook, to provide us with your personal details or disclose these personal details in any query or issue raised through that forum. This is necessary in protecting your privacy and preventing identity theft.
Examples of personal details include your home address, birth date, middle or maiden name or email address.
Links to other sites
Some sections of the Western Power website have links to other websites. Although we are careful to review these sites before providing a link, Western Power is not responsible for the privacy practices or the content of such websites, which is outside our control.
We collect and store the words and phrases entered into our site's search engine so that we know what information people are looking for. This helps us to improve our web site and make sure it provides the information you need. Please note that these search words are not associated with personal information of any kind.
How we use your personal information?
In general, Western Power uses your personal information for purposes such as notification of planned power interruptions and when undertaking maintenance of our infrastructure when it's located on our customers' properties.
When Western Power collects personal information for a specific purpose, it will not use that information other than for that purpose, or for such related purposes as a reasonable person would expect it to be used for without consent of the relevant person.
Who uses your personal information?
Western Power has contracts with companies, including mailing houses that print and post letters to your home and research companies who use phone numbers for research purposes. Western Power will only disclose your personal information to these agents, contractors and related businesses on a confidential basis, for the purposes of Western Power business.
Western Power takes precautions to ensure those third parties are aware of their privacy obligations and that they are required to comply with them.
In order to provide you with the best possible service it is important that we maintain accurate, up-to-date information for you. Western Power will endeavour to ensure the personal information we collect, use and disclose is correct, complete and up-to-date. To fulfil this commitment, Western Power also provides you with the capacity to correct or change the personal information we store for you. Please see Contact Us below for details.
Accessing your personal information
You are entitled at any time to request details and a copy of your personal information held by us by contacting Western Power's Freedom of Information Coordinator (FOI) in writing at the address below. To protect your privacy, Western Power will require proof of identity before actioning your request.
You can contact Western Power Customer Service on:
|Telephone:||13 10 87 (7am – 5pm Monday to Friday)|
|TTY:||1800 13 13 51|
|Telephone Interpreting Service:||13 14 50|
|By post:||Customer Service,|
Locked Bag 2504,
Perth, WA 6001
|FOI by post:||FOI Coordinator,|
363 Wellington Street,