Western Power's services standards are set out in our Customer Charter. We also have a process for managing Customer Complaints, should we not meet your expectations..
If your power is interrupted for 12 hours or more, you may be eligible for an $80 payment under the Extended Outage Payment Scheme. If you believe you have suffered loss or damage from a power interruption, you may also be eligible for compensation.
|
Our Customer Charter (PDF 1.9mb) outlines our service standards and your rights and obligations as a customer. It also contains important information about electrical safety. It should be read in conjunction with your Electricity Retailer's customer charter.
To view PDF files you will need Adobe Acrobat Reader.
Customers with accessibility issues.
Page update on 2 January 2008
