Contact us

Contact reason	Contact number
Faults and emergencies, power interruptions, estimated restoration times (24 hours)	13 13 51
Power Quality (lights flickering, appliances fail or television and radio interference)	Online form or 13 13 51
Street light faults	Online form 1800 622 008 or
Graffiti	Online form or 1800 442 255 (24 hours a day, 7 days a week)
General and technical enquiries (No fault information)	13 10 87
Trees that are close to powerlines (No fault information)	1300 368 733
Self-read meters information and help (No fault information)	1300 551 157
Dial Before You Dig (No fault information)	1100
Media enquiries (No fault information)	1300 139 240
Complaints and feedback	Online form or 13 10 87
Western Power administration - head office (No fault information)	08 9326 4911
Website feedback - missing pages, positive or negative feedback	Email us

Accessibility

We aim to provide information, facilities and services that are fully accessible.
If you have a speech or hearing difficulty, please contact us on TTY 1800 13 13 51.
If you require interpreting services please phone 13 14 50.
More information

Email address

Use our online form to ask questions or provide feedback.

Postal address

Main Western Power Mailing Address
GPO Box L921, Perth, WA 6842

Customer Service and Complaints
Locked Bag 2504, Perth, WA, 6001

Meter Reading Services (Self-Read Meter Cards)
Reply Paid 8285, Perth BC, 6849

Head Office - Location
363 Wellington Street, Perth, WA, 6000

How to report a problem

Wondering what to do if you see a fallen powerline? We have advice on what to do in a range of situations and how to report it.

Country customers

If you live in the country you can speak to a local Western Power representative. You will find their details on our Country services page.

*Calls from mobile phones will attract higher call rates. If you are calling about a power interruption, it is better to use a landline phone. Our system can identify where you are calling from and give you relevant information more quickly. Keep a standard (non-cordless) telephone handy as these work even when the power has gone out.