Western Power is committed to operating the electricity network safely, reliably and efficiently and delivering electricity in a manner that meets your needs and expectations.
Our Customer Charter (PDF 1.9mb) outlines our service standards and your rights and obligations as a customer. It also contains important information about electrical safety. It should be read in conjunction with your Electricity Retailer's customer charter.
We also have a process for managing complaints, should we not meet your expectations.
Our Disability Access and Inclusion Plan 2007 - 2010 (PDF 159kb) formalises our commitment to providing all members of the community with equal access to our services facilities and information. More information
Page update on 26 July 2007
