Power outage SMS notifications
We expanded our power outage SMS notification service to over one million residential customers in December 2022.
This service forms part of several enhancements being made to improve communication to our customers during power outages. Feedback from customers strongly supported sending SMS updates about power outages affecting them.
As a residential electricity account holder, you will receive these SMS notifications by default using the mobile number linked to your account
Our outage updates will be sent via SMS from a Western Power mobile number. Every update you receive will come from that same number.
During a power outage we send SMS notifications to keep you updated on our progress and estimated restoration times. These updates include (but are not limited to);
- Notification that your power is out
- Updates / changes to estimated restoration times
- Notification when your power is back on
The residential electricity account holder will receive these SMS notifications by default. If you are not the account holder but would also like to receive updates you can register your details on our power outages page.
Please note:
Due to the nature of these messages, you may sometimes receive an update late at night or early morning.
If you are the electricity account holder, we may not be aware of the outage or the mobile number we have on file may not be correct. Please check or report the outage via our power outages page or contact us on 13 13 51.
If you are not the electricity account holder but would like to receive updates you can register your details on our power outages page.
For our residential customers, we use the mobile number that you have linked to your Synergy electricity account by default, so it’s best to make sure these details are correct. Our outage updates will be sent via SMS from a Western Power mobile number so you know it's us.
If you are not the account holder but would like to receive updates you can register for SMS notifications on our power outages page.
If you wish to no longer receive these power outage SMS updates, simply click the link in the outage notification SMS that is sent once your power is restored. Selecting this link will not impact your other communication preferences with us. The link will be live for 48 hours, giving you time in case you want to opt back in to notifications.
We regularly check our records for any incorrect or missing information. If we don’t have an accurate mobile number for you, we will send you an email asking you to update it. See Why am I receiving an email asking me to update my mobile number? for more information.
To further manage your preferences please call us on 13 10 87.
Business accounts will not receive SMS notifications by default as we don’t know the best person to contact during a power outage. If you would like to receive updates for your business please register the address on our power outages page.
Yes! We understand that you may have multiple people who want to stay informed about any updates. Register for SMS notifications.