Why didn’t you read my meter?
You meter wasn’t read because the meter reader could not access your meter.
How did you estimate my reading?
Your reading was estimated as the meter reader could not access your meter. The estimate was made in accordance with the estimating rules set out in the WA Electricity Market Metrology Procedure.
Why will you not enter my property when my dog is friendly?
Meter readers will only enter a property with a dog if the owner is there to restrain it. Even friendly dogs can pose a danger without their owners present.
Will you contact me when you are due to read my meter?
No but you can contact us to obtain a copy of your annual read schedule.
I want to read my own meter
Contact your retailer to arrange to become a self reader.
Will the meter reader come back if I improve access or remove my dog?
Generally no as the meter readings are sent to the retailer overnight however, if you contact Western Power on the same day as the attempted read, we may be able to help.
I don’t agree with my estimates, can I have them changed?
You can provide your own readings in place of the estimate, which will be subject to validation. Alternatively, you can book a check read through your retailer.