Clock-face dial meters have four, five or six dials, which alternate in direction. To read these meters:
For example, the reading in diagram 1 is 2-7-0-3-8, that is, 27,038 kilowatt hours (units).
Download this information here (PDF 320 Kb)
The electro-mechanical digital display meters have a six-digit display similar to the odometer of your car. To read these meters you simply write down the figures that are displayed.
Download this information here (PDF 266 Kb)
Electronic meters have a six-digit display register. The register can be static or can automatically step through a sequence of displays depending on your tariff. A number that appears at the top right-hand end of the register identifies each display or channel. For those meters on a standard residential or commercial tariff (A1, L1, K1 or M1), where the registers stay static, you simply write down the numbers that are displayed.
For those meters on time of use tariffs, the meter register channels are specific to you
For those meters on time of use tariffs, the meter register displays/channels are:
|Channel||Name / Description|
|02||Meter Serial Number|
|03||Programme ID Number|
|07||Total Kilowatt hours|
|10||On Peak Kilowatt Hours|
|11||On Peak Indicative Demand|
|12||On Peak Cumulative Demand|
|20||Off Peak Kilowatt Hours|
|21||Off Peak Indicative Demand|
|22||Off Peak Cumulative Demand|
|30||Weekdays Shoulder Kilowatt Hours|
|40||Weekends Shoulder Kilowatt Hours|
Not all channels are displayed on all meters. This depends on your tariff.
Download this information here (PDF 128 kb)
Bi-directional meters measure the customer’s energy consumption and their net energy generation. Anyone who has installed a system which generates energy into Western Power’s grid will must have a bi-directional meter fitted. This normally happens as part of the process for successful applicants to Synergy’s Reverse Energy Buyback Scheme (REBS), but also applies to customer’s with generation systems who are not part of the scheme.
A smart meter is a more sophisticated electricity meter that records the electricity usage in the home in half hour intervals as well as the total consumption. It is capable of two-way communication and automatically sends this information daily to Western Power.
Smart meters are part of a wider initiative by Western Power called Smart Grid which seeks to take a traditional “poles and wires” electricity grid into the future by adding digital and communication technology. This makes the grid more flexible and adaptable to your needs.
Your meter box houses a number of electrical components including the meter, main switch, fuses and circuit breakers, which control the flow of electricity into your home. For safety reasons it is recommended that all meter boxes be fully secure. Approved locks can be sourced from licensed security suppliers and locksmiths.
You may only lock your meter box with an approved Western Power masterkey lock. Approved locks can be sourced from licensed security suppliers and locksmiths.
In the event that you have lost your key, you will need to obtain a replacement key and lock from a licensed security suppliers and locksmiths.