Report a problem

Faults and emergencies	13 13 51 24 hours
TTY users (speech or hearing impaired)	1800 13 13 51
Streetlights not working (off during the night or on all day)   Issue with location and number of streetlights	Online Form or 1800 622 008
Graffiti	Online Form or 1800 442 255 (24 hours a day, 7 days a week)
Vegetation too close to powerlines (but not touching)	13 10 87
Power Quality eg lights flickering, appliances fail or television and radio interference	Online Form or 13 13 51

Please Note:

It's better to use a landline phone when calling about power interruptions as they do not need power to operate and our system will recognise your location and provide specific updates. Calls from mobile phones to any of our numbers will attract higher call rates. Freecall 1800 numbers are free unless the call is made from a mobile phone.  The call will then be charged at the applicable mobile rate.

What is a fault?

If you experience one of the scenarios listed below, please call 13 13 51 to report the fault:

• No power, dim or fluctuating power, partial power
• Vegetation touching powerlines
• Vandalism

What is an emergency?

If you experience one of the scenarios listed below, please call 13 13 51 immediately:

• Tingling or slight shocks received from your taps
• Fallen, broken or arcing powerlines
• Clashing conductors 
• Pole sparking, exposed wires, on fire, abnormal lean, hit by vehicle or on the ground
• Underground cable, green dome or kiosk damaged or exposed wires
• Substation door open

Streetlights

Western Power installs and maintains streetlights on behalf of most Local councils. Councils control the location, brightness and number of streetlights in their area. Freeway and main arterial road lighting is installed and maintained by Main Roads Western Australia.

Related information

• What to do if an electrical accident occurs