If you have experienced loss or damage because of a power interruption or surge, you can make a claim. We investigate every claim to determine the cause of the interruption or surge.
Western Power will only compensate customers for loss or damage if it is the result of our negligence. If the damage was the result of factors outside our control, we cannot pay any compensation.
Before completing a claim form, please read the frequently asked questions as this will help you complete the claims form and understand the claims process.
To lodge a claim, please complete the Customer Damage Report form (PDF 100kb).
If you have experienced a long power interruption (for 12 consecutive hours or longer) you may also be eligible for an $80 compensation payment.
To lodge a claim, please complete the Customer Damage Report form (PDF 100KB).
To view PDF files you will need Adobe Acrobat Reader.
Customers with accessibility issues.
Page update on 20 February 2007
