There are some simple steps that you should follow when your power goes out to help us identify the problem and restore your power supply as quickly as possible.
Residential, commercial, or industrial customers with sensitive power needs can apply to Western Power to be considered as a priority for restoration during an extended power interruption.
This section provides important contact details to help you report power-related problems and emergencies.
Flick a switch and your lights turn on, but for those who have wondered how electricity gets to you, here's a step-by-step guide that traces the generation, transmission and distribution of electricity to your home.
Western Power uses an impartial and practical set of guidelines to determine the order of power restoration. This set of guidelines takes into account public safety, critical facilities like hospitals and the number of people affected.
Customers affected by power interruptions lasting 12 continuous hours or longer may be eligible for an $80 payment under the State Government's Power Outage Payment Scheme.
Customers can claim for loss or damage to their property where Western Power is "at fault".
Power is connected to your home in one of two ways Overhead service cables and Underground connections
A meter is a device that measures and records the consumption of electricity.
Reliability refers to how certain you can be of having continuous supply.
Page update on 15 February 2007
