Planned power interruptions
Sometimes it may be necessary for us to interrupt your power supply (turn your power off) so we can safely maintain and improve the network. This work is essential to ensure we keep your power reliable and are able to meet your power needs.
Planned outage FAQs
Why does Western Power carry out planned outages?
Carrying out a planned outage allows us to safely perform essential maintenance and upgrades to the network, keeping your power supply safe and reliable.
Western Power’s electricity network brings power to more than 1.5 million West Australians spread over an area of 260,000sqkm, and is made up of over 630,000 wood poles carrying 96,000km of powerlines. Keeping the network safe and reliable is a big task, and we carry out around 20 planned outages, affecting some 1,000 customers each day to do so.
Why was I not given more notice?
Western Power is required to provide all customers affected by a planned outage with a minimum of 72 hours notice. Recognising that this does not leave customers with much time to make preparations, we aim to give as much notice as possible (usually around five business days) once a job has been confirmed. Notifying customers before a job is confirmed would increase the risk of notifying customers of works that are subsequently cancelled.
Will I be affected by any more outages in the future?
It is possible and we will notify you of any planned work that will affect you in the future. We do our best to keep planned outages to a minimum and try to complete as much work as we can during each outage. We are not able to advise you of upcoming outages prior to providing you with notification.
Will the work definitely going ahead?
The work is scheduled to go ahead and, unless there are any unforseen circumstances, it will take place as notified. Work may be cancelled without notice for several reasons; including weather, faults and changes to the network.
Will the work start and finish at the times I have been notified?
The work will take place between the times notified. In order to switch power off safely, the switching program takes place in stages and each step must be checked and approved. This can take up to two hours and means some customers will lose power before others.
Can you change my notification address?
Any changes to your contact information need to be made by Synergy. You can contact them on 13 13 53.
Can you provide me with a generator, or will Western Power compensate me for turning my power off?
Western Power is not required to provide generators to customers and does not generally do so. We encourage customers to make their own preparations to cope with power loss and do not offer compensation to customers where notification has been provided. For suggestions on how to prepare for a planned outage, go to ‘How to Prepare for a Planned Outage’.
Why was I not notified?
If you have lost power because of a planned outage and you were not notified, we apologise. When this happens, you are entitled to a Service Standard Payment of $50, and may be eligible for a claim for loss or damage. Unfortunately, due to faults on the network and changes to customer connections, our network information may not always be accurate at the time of notification, and this can lead to some customers not receiving notification.
Why I am not affected despite being notified?
Unfortunately, due to faults on the network and changes to customer connections, our network information may not always be accurate at the time of notification.
Why has someone else been provided with a generator and I haven’t?
Western Power is not required to provide generators to customers and does not generally do so. On the occasions we do, we do so based on the specific customer situation. We encourage customers to make their own preparations to cope with power loss. However, if you wish to discuss your situation, please contact us on (08) 6211 9799.
Why has the outage not started?
In order to switch power of safely, the switching program takes place in stages and each step must be checked and approved. This can take up to two hours and means some customers will lose power before others.
Why is the outage still going?
If power has remained off past the time we advised you it would return, we apologise. It may be due to unforseen issues onsite and we always endeavour to bring power back to customers as soon as possible. Please call Western Power on 13 13 51 to receive an update on the Estimated Restoration Time.
Details about our obligations for planned interruptions are set out in section 11 of the Electricity Industry (Network Quality and Reliability of Supply) Code 2005.
During a planned power interruption you should:
- unplug sensitive appliances - for example computers & TVs to reduce the risk of damage from power surges that can occur when power is restored
- unplug electric heaters so they are not a hazard when power is restored
- keep fridge/freezer doors closed. Food will keep for at least 12 hours if seals are in good condition and doors not opened
- only use generators to provide power directly to appliances and do not connect to the house switchboard or wiring as equipment could be damaged when power is restored
- locate generators in a well-ventilated area and do not run them inside, as generators produce carbon monoxide fumes
- know how to manually operate automatic garage doors.
- check your meter box to ensure safety devices, including residual current devices, have not operated
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